Top 28 Computer world services Jobs in Morrisville, Nc

Customer Service Professional - Windows
Computer World Services —Morrisville, NC
- Full-time
- Computer science
- Computer Science
- Mid-level
Customer Service Professional - Warehouse
Computer World Services —Morrisville, NC
- Full-time
- Mid-level
- Office
- Warehouse
Customer Service Professional II - Windows
Computer World Services —Morrisville, NC
- Computer science
- Computer Science
- Mid-level
Network Specialist
Computer World Services —Morrisville, NC
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Senior level
Customer Service Professional - macOS
Computer World Services —Morrisville, NC
- Full-time
- Computer science
- Computer Science
- Mid-level
Customer Support Technician II - Windows
Computer World Services —Morrisville, NC
- Full-time
- Computer science
- Computer Science
- 5 years
Software Quality Analyst
Computer World Services —Morrisville, NC
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Security Analyst
Computer World Services —Morrisville, NC
- Full-time
- Hybrid work
- Computer science
- Computer Science
- System design
Network Administrator
Computer World Services —Morrisville, NC
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Maintenance
Customer Service Professional II - macOS
Computer World Services —Morrisville, NC
- Full-time
- Computer science
- Computer Science
- Mid-level
Network Services Lead
Computer World Services —Morrisville, NC
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
DevSecOps Engineer
Computer World Services —Morrisville, NC
- Full-time
- Hybrid work
- Computer science
- 7 years
- Computer Science
System Administrator Windows
Computer World Services —Morrisville, NC
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
Applications Developer
Computer World Services —Morrisville, NC
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Database Administrator
Computer World Services —Morrisville, NC
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
Desktop Engineer - Windows
Computer World Services —Morrisville, NC
- Full-time
- Computer science
- Computer Science
- Customer service
Desktop Engineer - macOS
Computer World Services —Morrisville, NC
- Full-time
- Computer science
- Computer Science
- Customer service
System Administrator Linux
Computer World Services —Morrisville, NC
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
Data Center Manager
Computer World Services —Morrisville, NC
- Full-time
- Hybrid work
- Computer science
- 7 years
- Azure
Customer Service Professional (CSP) Windows Team Lead
Computer World Services —Morrisville, NC
- Full-time
- Computer science
- Computer Science
- 5 years

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Customer Service Professional - Windows

Computer World Services -
Morrisville, NC

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Job Details

Full-time

Qualifications

Computer hardware
Desktop (troubleshooting support)
Hardware diagnostics

Full Job Description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional – Windows who is responsible for providing frontline technical support for Windows-based systems in an enterprise environment. This role serves as the first point of contact for end users, delivering timely and effective support for hardware, software, and operating system issues while ensuring a high level of customer satisfaction.

The position focuses on incident intake, initial troubleshooting, and service request fulfillment, escalating more complex issues to higher-tier support as needed.

Key Tasks & Responsibilities

Technical Support & Troubleshooting

Provide system support for Windows desktops, laptops, and peripherals.
Troubleshoot basic hardware, software, and operating system issues.
Assist users with common issues related to email, applications, and system access.
Perform basic system setup, configuration, and software installations.
Assist with setup and deployment of Windows-based systems.
Support basic hardware troubleshooting and peripheral setup (e.g., printers, monitors).
Update asset records and support inventory tracking in ITAM systems (e.g., ServiceNow).
Ensure proper handling and documentation of assigned equipment.

Customer Service & End-User Support

Serve as a point of contact via phone, email, web, and in-person support.
Log, track, and manage incidents and service requests in ITSM tools.
Communicate clearly with users regarding issue status and next steps.
Provide courteous, professional, and responsive customer service.
Maintain high levels of customer satisfaction and adherence to SLAs.

Service Management & Documentation

Accurately document incidents, service requests, and resolutions.
Follow established procedures for incident, request, and escalation management.
Contribute to knowledge base articles and standard operating procedures.
Ensure compliance with IT policies and security standards.

Collaboration & Support

Work closely with macOS teams, and warehouse staff.
Support equipment deployments, relocations, and refresh activities.
Participate in training and team meetings to improve service delivery.

Required Skills & Competencies

Basic knowledge of Windows operating systems and desktop environments
Familiarity with troubleshooting common hardware and software issues
Strong customer service and communication skills
Ability to follow processes and document work accurately

Ability to manage multiple tasks in a fast-paced environment

Preferred Qualifications

Experience with ITSM tools (e.g., ServiceNow)
Experience in enterprise or government IT environments

Work Environment

Office and/or customer-site environment
May require physical handling of IT equipment and on-site support

Education & Experience

Education

Associate degree in Information Technology, Computer Science, or related field
(or equivalent experience)

Experience

1–3 years of experience in IT support, help desk, or customer service
Experience supporting Windows operating systems preferred

Certifications

Certifications such as CompTIA A+ or equivalent
ITIL certification preferred

Security Clearance

Applicants must be able to obtain a Public Trust clearance

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

computer world services jobs in morrisville, nc

Customer Service Professional - Windows

Customer Service Professional - Warehouse

Customer Service Professional II - Windows

Network Specialist

Customer Service Professional - macOS

Customer Support Technician II - Windows

Software Quality Analyst

Security Analyst

Network Administrator

Customer Service Professional II - macOS

Network Services Lead

DevSecOps Engineer

System Administrator Windows

Applications Developer

Database Administrator

Desktop Engineer - Windows

Desktop Engineer - macOS

System Administrator Linux

Data Center Manager

Customer Service Professional (CSP) Windows Team Lead

I want to receive the latest job alert for computer world services in morrisville, nc

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