Top 5 Level 1 analyst it help desk Jobs in Morrisville Nc

Systems Analyst
WingSwept —Garner, NC
- Full-time
- Background check
- Research
- Mid-level
- Profit sharing
- 401(k) matching
Quick Apply
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Auto Field Adjuster I, II, or Sr.
National General —Raleigh, NC
- $21.20 - $52.84 an hour
- Online Application
- Customer service
- Mid-level
- US work authorization
2d
FinOps AI / ML Engineer Assoc Director
Accenture —Raleigh, NC
- $150,900 - $413,600 a year
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
- Paid holidays
- Disability insurance
3d

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Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
Able to understand and accept that the Customer’s issues affect the business and that without the Customer there is no support department and that the Customer…
Quick Apply
Systems Analyst
WingSwept —Garner, NC
Must have a valid driver’s license and reliable transportation for travel as far as 75 miles from the office. Create properly formatted tickets for client calls…
Quick Apply

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NextGen System Analyst
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level 1 analyst it help desk jobs near morrisville nc

Systems Analyst

WingSwept -
Garner, NC

Quick Apply

Job Details

Full-time

Benefits

Profit sharing
401(k) matching

Qualifications

Computer operation
Phone communication
Peripheral setup
High school diploma or GED
Driver's License
Computer management
Networking equipment (troubleshooting support)
IP networking
Client interaction via phone calls

Full Job Description

Are you eager to put your customer service skills and growing technical capabilities to use? WingSwept is an award-winning, employee-owned managed service provider seeking a Tier 1 Systems Analyst for our team. We're looking for someone who is technically proficient, has the passion to learn, and genuinely cares about other people, including their teammates and our clients. If that's you, please review the details below and apply today if it seems like a good fit. Compensation for the Systems Analyst position includes a competitive base pay and excellent benefits, including employee stock ownership, profit sharing, and a fully-vested 401(k) with matching contributions.

The responsibilities of the position may include:

Provide first level customer support including troubleshooting basic issues with computer hardware, network/internet connectivity, email, and software applications as well as completing client requests for password and user account administration
Create properly formatted tickets for client calls & emails in tracking software as the work occurs
Ensure constant service ticket flow by escalating tickets that require higher level assistance
Coordinate scheduling of service visits and technician support phone calls to clients
Maintain inventory of customer-owned equipment and stock equipment in-house, manage product shipments, and maintain organization of service area
Communicate ticket status and document updates to clients and technical staff as needed
Provide first-level after-hours and holiday on-call support on a revolving basis with other staff
Ask and gather intelligent questions about the client’s business and accurately document
Document opportunities that are discussed or discovered while interacting with clients
Perform basic computer hardware and software installations, configurations, and virus removals
Keep information regarding our clients, their data, and other sensitive information confidential
Create and maintain documentation for client and internal tasks and procedures
Study for and pass industry certifications as identified and required
Read educational materials as needed and directed for job proficiency
Develop and/or revise best practices and processes for Help Desk procedures

Minimum requirements:

Must determine to pursue and embody WingSwept’s core values of being Honest, Eager, Accountable, Respectful, and a Team Player
Must possess excellent verbal and written communication skills for daily interactions with customers both in person and on the phone
Must have an affinity for computers and a broad knowledge of various computer systems and how they work.
Must have a thirst for knowledge and an ability to quickly tackle new problems by using available research tools and methodical processes to successfully remedy issues with little supervision
Exceptional computer and system administration skills on Microsoft based clients and servers
Firm understanding of the configuration of basic networking components and peripherals
Ability & willingness to operate in a fast-paced and dynamic environment with a calm demeanor and maintaining a “win/win” attitude
Must be legally in the US and able to pass a US government background check
High school diploma, at least two years of secondary education preferred
Must have a valid driver’s license and reliable transportation for travel as far as 75 miles from the office
Must be able to work a full-time 40-hour work week which may include after-hours support

Extra consideration given for the following:

Previous experience as a system analyst, help-desk support provider, or equivalent role
Previous experience with procedure writing or other technical writing
Intricate knowledge/experience with workstation, server and network diagnostics, repair, and installation
Expertise with MS Windows Server, MS Exchange, or ConnectWise
Expertise with all aspects of Apple OS X
CompTIA A+, Network+, and various Microsoft certifications
Experience with VDI, virtualization technologies, or cloud hosting
Understanding of the fundamentals of DNS, especially as related to mail servers
Familiarity with Linux/Unix based operating systems and system administration
Familiarity with SonicWALL and / or Cisco firewalls and other appliances
Experience with phone wiring and phone switch installation / programming / maintenance

If this job sounds like a potential fit for you, please apply today!

Equal Opportunity Employer M/F/Disabled/Veteran

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level 1 analyst it help desk jobs in morrisville nc

Systems Analyst

Level 1 Analyst IT Help Desk

Auto Field Adjuster I, II, or Sr.

FinOps AI / ML Engineer Assoc Director

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