Top 12 Senior it support Jobs in Morrisville Nc

Senior Technical Support Specialist
XceedIT, Inc. —Raleigh, NC
- $65,000 - $95,000 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- Windows
- Health savings account
- Health insurance
Quick Apply
1d
Senior Technical Support Specialist
Software Technology Inc —Raleigh, NC
- Office
- Senior level
- Communication skills
Quick Apply
Senior Technical Support Engineer - Care Delivery
Verily —Raleigh, NC
- $117,500 - $176,500 a year
- Full-time
- Computer Science
- Mid-level
- 3 years
Senior Support Technician
AGBO —Raleigh, NC
- Full-time
- Google Workspace
- US work authorization
- Senior level
Quick Apply
Senior Network Operations Analyst
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $80,000 - $84,400 a year
- Full-time
- Hybrid work
- System design
- Office
- Windows
- Health insurance
- Retirement plan
8d
A - 6/13 - 765748 - Sr IT Security Specialists w/ Healthcare Exp - Remote & Raleigh, NC
FHR —Raleigh, NC
- On call
- Remote
- 7 years
- Computer Science
- HIPAA
Quick Apply
Senior IT Triage Engineer
First Citizens Bank —Raleigh, NC
- Full-time
- 7 years
- Windows
- High school diploma or GED
1d
Sr. Desktop Administrator [Must have Tanium, Crowdstrike, Intune]
Software Technology Inc —Raleigh, NC
- Mid-level
- Continuous improvement
- In-person
Quick Apply
Senior System Administrator
Software Technology Inc —Raleigh, NC
- Mid-level
- Office
- Continuous improvement
Quick Apply
Senior Service Support Analyst [Must have NCID Admin] - Raleigh, NC/On-Site
Software Technology Inc —Raleigh, NC
- Weekends as needed
- Computer literacy
- Writing skills
- Research
Quick Apply
Senior IT Specialist - M365 & Active Directory Architect
Eaton —Raleigh, NC
- Hybrid work
- Background check
- English
- Research
- Retirement plan
Application Development Senior Advisor- Hybrid
The Cigna Group —Raleigh, NC
- Online Application
- Hybrid work
- Computer Science
- HIPAA
- 3 years

More jobs to discover

Find similar jobs that you might be interested in.

Senior Technical Support Specialist
XceedIT, Inc. —Raleigh, NC
Communicate technical information clearly to both technical and nontechnical users. Experience with remote monitoring and management tools, ticketing systems,…
$65,000 - $95,000 a year
Quick Apply
1d
Senior Technical Support Specialist
Software Technology Inc —Raleigh, NC
Accounts and Access Management uses technical expertise in the Operations and Security of Information Technology Infrastructure, and an understanding of…
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Specialist - Senior
Huntington Bank —Columbus, OH
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Sr. IT Lifecycle & Support Specialist
Highlights for Children —Columbus, OH
Experience performing inventory audits, user audits, or software license reviews. CompTIA A+ or equivalent technical certification.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for senior it support in morrisville nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior it support jobs near morrisville nc

Senior Technical Support Specialist

XceedIT, Inc.
Raleigh, NC

Quick Apply

Job Details

Full-time
$65,000 - $95,000 a year
1 day ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Flexible schedule
Life insurance
Referral program
Retirement plan

Qualifications

Managing technical support teams
Managing customer accounts
Customer communication
Customer relationship building
IT user and group management
Project management experience in technology
GPO
Windows
Technical support
Communication platforms
High school diploma or GED
Managing clients in a customer support role
Virtualization tools
IT monitoring tools
Technology management
Email configuration (technical support)
Customer support ticket management
Collaborative technology platforms
Microsoft Teams
SharePoint
Managing projects
Network infrastructure management
Account management
Active Directory
IT department experience
Ticketing system technical support

Full Job Description

XceedIT is a growing North Carolina-based managed IT services company providing IT support, cybersecurity, cloud, and consulting services to small and midsized businesses.

We are seeking an experienced Senior Technical Support Specialist / IT Manager to help manage client relationships, lead technical projects, support our service team, and resolve advanced technical issues.

This is a hands-on role for someone who enjoys variety, takes ownership, communicates well, and is comfortable moving between client management, technical support, project work, and team leadership.

Responsibilities

Serve as a primary technical contact and trusted advisor for assigned clients.
Manage client expectations, open issues, projects, follow-up, and service concerns.
Diagnose and resolve advanced hardware, software, server, network, cloud, security, and Microsoft 365 issues.
Handle technical escalations and assist technicians with complex support cases.
Help prioritize tickets, coordinate workloads, and ensure issues are resolved within expected timeframes.
Mentor and support junior and mid-level technicians.
Plan and lead Microsoft 365 migrations, server deployments, network upgrades, workstation rollouts, office moves, and other IT projects.
Communicate technical information clearly to both technical and nontechnical users.
Coordinate with software vendors, internet providers, and other third parties when needed.
Ensure tickets, time entries, client communications, and resolutions are properly documented.
Maintain accurate client documentation, procedures, credentials, and technical notes.
Identify opportunities to improve client security, reliability, productivity, and overall service quality.
Provide occasional onsite support and participate in after-hours escalation coverage when necessary.

Qualifications

Three or more years of professional IT support, systems administration, network administration, or managed services experience.
Previous experience as a senior engineer, escalation technician, IT manager, service lead, or similar role.
Strong experience supporting Microsoft-based business environments.
Hands-on experience with Microsoft 365, Exchange Online, Entra ID, SharePoint, OneDrive, and Teams.
Experience with Windows Server, Active Directory, Group Policy, DNS, DHCP, file services, and virtualization.
Strong understanding of networking, including firewalls, switches, wireless networks, VPNs, VLANs, and TCP/IP.
Experience with remote monitoring and management tools, ticketing systems, remote support tools, backups, and endpoint security.
Ability to troubleshoot complex issues and manage multiple priorities at one time.
Strong client-management, customer-service, and communication skills.
Ability to lead projects and guide other technicians.
Professional, dependable, organized, and able to work independently.
Reliable transportation and the ability to visit client locations when needed.

Preferred Qualifications

Previous experience working for a managed service provider.
Experience managing client relationships or acting as a technical account manager.
Experience supervising, mentoring, or leading technical staff.
Microsoft, Cisco, CompTIA, Linux, cybersecurity, or similar certifications.
Degree in Information Technology, Computer Science, Information Systems, or a related field.

Relevant professional experience may be considered in place of a degree.

What We Are Looking For

The ideal candidate is technically strong, proactive, dependable, and comfortable taking ownership. You should be able to communicate with business owners, guide technicians, manage projects, and remain calm when handling urgent or complex issues.

Our clients should view you as someone they trust to understand their business, solve problems, provide honest guidance, and follow through.

Work Environment

This position includes a combination of remote support, client communication, project work, team leadership, and occasional onsite service throughout North Carolina.

Job Type: Full-time

Pay: $65,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

LinkedIn URL?

Education:

High school or equivalent (Required)

Experience:

Technical support: 2 years (Required)
Active Directory: 2 years (Required)

Work Location: Hybrid remote in Raleigh, NC 27601

Quick Apply

Refine Your Search

senior it support jobs in morrisville nc

Senior Technical Support Specialist

Senior Technical Support Specialist

Senior Technical Support Engineer - Care Delivery

Senior Support Technician

Senior Network Operations Analyst

A - 6/13 - 765748 - Sr IT Security Specialists w/ Healthcare Exp - Remote & Raleigh, NC

Senior IT Triage Engineer

Sr. Desktop Administrator [Must have Tanium, Crowdstrike, Intune]

Senior System Administrator

Senior Service Support Analyst [Must have NCID Admin] - Raleigh, NC/On-Site

Senior IT Specialist - M365 & Active Directory Architect

Application Development Senior Advisor- Hybrid

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for senior it support in morrisville nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected