Description:
Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.
The Service Technician is also responsible for setting goals for personal service improvement and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.
The Master Technician is also responsible for setting goals for personal service improvement and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.
Primary Responsibilities:
- Consults with customer to collect information on vehicle history, problem with the vehicle, and/or known maintenance or repairs required.
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Identifies mechanical problems visually and/or with computer diagnostic equipment.
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Performs tests on specific parts and systems to determine whether they are operating properly.
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Examines critical parts and systems using standard checklists.
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Plans repairs and timetables for completion; provides customers with time and cost estimates.
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Performs routine and preventive maintenance including oil changes and tune-ups.
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Repairs or replaces malfunctioning parts and systems such brake pads, belts, water pumps, transmissions, and other mechanical parts.
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Conducts post-repair testing and diagnostics.
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Test drives vehicle to confirm proper operation, that repairs have been made properly, and that problems have been resolved.
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Communicates with parts department to obtain needed parts.
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Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
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Participates in manufacturer-sponsored training programs, schools and events.
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Keeps abreast of manufacturer technical bulletins.
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Supervises work of any apprentice technicians as assigned.
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Reports machinery defects or malfunctions to supervisor.
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Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
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Keeps shop area neat and clean.
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Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
- Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
- Ensure that common courtesy is shown toward all customers you come into contact with
- While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been
acknowledged
- Keep up to date with all technical publications, Service Comm, and Asist terminal operations
- Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
- Address all original customer concerns before moving onto additional sales
- Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area
and factory recommendation
- Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
- Participate in any Factory, or in-house sponsored training programs offered to you
- Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the
RO hard copy
- Perform any other duties assigned by the Service Manager, ASM or Group Leader
- Always come to work on time, ready to work, and in a clean uniform
Requirements:
Ideal candidates will have:
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Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
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Proven track record of achieving or over-achieving goals
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Outstanding communication skills
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Professional appearance and work ethic
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Extensive knowledge of all aspects of vehicle maintenance and repair.
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Proficient with related computer diagnostic equipment and software.
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Excellent analytical and problem-solving skills.
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Ability to visually diagnose mechanical issues.
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Ability to read service and repair manuals.
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Ability to read work orders.
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Ability to perform repairs in a timely fashion.
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Great attitude with a high-energy personality
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Superior customer service skills
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Ability to read and comprehend instructions
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Ability to exercise good judgement
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Valid State driver's license and good driving record
Required Education:
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High school diploma or equivalent
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Must have technical aptitude displayed by ASE certification
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Technical or trade school degree preferred
Physical Requirements:
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Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
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Must be able to lift 50 pounds at a time.
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Must be able to work safely in a noisy area with many odors present.
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Must have enough vision to inspect repair work.
Compensation:
We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.
Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
Its Time To Make The Most Important Move Of Your Career!
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