JOB TITLE: Quality Assurance Lab Technician
DEPARTMENT: DE – Quality Assurance
REPORT TO: Supervisor Quality Assurance Technician
Location: Morrow, GA (Must reside within the Atlanta/Morrow, GA region; 3 days in-office, 2 days remote. Schedule subject to business needs.)
REVISION DATE: 06/26/26
Come join the TOTO USA Family!
The bathroom is where we start and end our days - it's an everyday luxury we'd never want to do without. TOTO believes that people should have the greatest comfort, convenience and performance design possible in the bathroom. Improving people's lives is what inspires every TOTO innovation.
TOTO is one of the world's largest plumbing products manufacturers. We offer a complete line of residential and commercial plumbing fixtures and fittings, faucets, accessories, shower and flush valves, as well as lavatories, toilets, air baths and urinals. More than 1,500 TOTO engineers and their colleagues are committed to achieving the seamless integration of performance, conservation, technology, and innovation.
Perks of the job,
- Excellent benefit package which includes medical, dental, vision, and life insurance.
- Paid vacation, Paid Holiday & 401K, Company match after (1) one year that vests immediately upon participation
- Collaborative, dynamic work environment within a fast-paced awesome company
Position Summary:
The Quality Assurance (QA) Lab Technician is responsible for maintaining rigorous quality assurance procedures and standard evaluation methods. This role ensures the ongoing integrity and high-quality standards of all TOTO products through systematic testing, data analysis, and cross-departmental collaboration.
Quality Inspection & Analysis: Conduct detailed product testing and competitive sample analysis; ensure results are documented and reported accurately and in a timely manner.
Problem Solving & Root Cause: Investigate field returns, perform root cause analysis, and recommend effective corrective or preventive actions.
Process Improvement: Develop, recommend, and update quality procedures and standard operating procedures (SOPs) based on inspection findings.
Documentation & Reporting: Compile inspection results, conduct statistical data analysis, and issue detailed reports to stakeholders.
Technical Support: Serve as a technical resource for internal departments, suppliers, and customers.
Field Operations: Conduct site visits to suppliers and end-users to perform quality audits, inspections, and resolve product quality issues.
Product Maintenance: Perform repairs on returned customer products as required.
Training & Collaboration: Assist in the training and education of personnel regarding quality standards; maintain active communication with production staff, warehouse teams, management, and engineers.
Minimum Education: High School Diploma or equivalent.
Preferred Education: Associate degree in a technical or scientific field.
Technical Skills: Proficiency in Microsoft Office Suite (Word and Excel) is required. Must be able to perform mathematical calculations and basic statistical analysis.
Communication: Excellent interpersonal, verbal, and written communication skills with the ability to influence others positively and maintain professional standards.
Personal Attributes: High level of detail-orientation, strong multi-tasking abilities, and the capacity to handle sensitive/confidential information.
Regional Residency: Must reside within the Atlanta, GA metro area.
Hybrid Schedule: Ability to work a hybrid schedule (3 days in-office, 2 days remote), with flexibility to adjust based on business operational requirements.
Professionalism: All employees are expected to provide the highest level of customer service and professional courtesy to every client and colleague.
Regardless of Position/Title, all employees are expected to provide the highest level of customer service and kindness for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
TOTO USA is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.
TOTO USA provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable statutes. We are committed to maintaining a drug-free workplace.
