This position is responsible for leadership and management of all aspects of in life enrichment order to meet the needs and interests of residential living (RL) residents, as well as create consistency across levels of care, and to support the principles of LifeConnect. This position directs, supervises, coordinates, monitors and evaluates the staff, services, and LifeConnect programming, including but not limited to: life enrichment, community outreach, volunteers on and off campus, educational andcultural opportunities, on-campus communication channels, fitness, barber/beauty services and transportation services. The position works collaboratively with the Executive Director, Associate Executive Director, Administrator - Healthcare, Life Enrichment staff across levels of care, Residential Life Enrichment Committee, Sales, Concierge/Reception, Facilities and Dining as well as Chaplains and others involved in areas of LifeConnect and the dimensions of wellness.
ESSENTIAL RESPONSIBILITIES:
- Connect new residential residents into the campus and external community.
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Participate in the LifeConnect interview of each resident related to background, interests, abilities, physical limitations and needs to ensure interesting and meaningful engagement for all residents.
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Act as liaison for resident concerns and needs.
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Share constructive feedback received from residents with appropriate departments and act as a change agent in improving the resident and customer service experience.
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Driven by resident interest, pursue opportunities with the external community that provide outlets for purposeful and meaningful engagement.
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Supervise/direct staff in the following areas; residential life enrichment, fitness, transportation, and volunteer management.
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Oversee the identification, scheduling and planning of on- and off-campus residential life enrichment programs in all dimensions of wellness as defined through LifeConnect.
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Oversee the development and implementation of appropriate promotional materials for on and off-campus activities and other relevant communications, such as Resident Life sections of Resident Handbook, to ensure consistent and accurate communication.
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Develop collaborative partnerships/teams and provide leadership into joint work with life enrichment staff across levels of care, wellness personnel, Chaplains and Sales.
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Oversee the planning, coordination, promotion and implementation of campus wide events as appropriate.
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Develop and monitor the department expense budgets.
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Work with the Executive Director / Associate Executive Director to determine resident committee/s that are most important and strategic for Life Enrichment to be a part of.
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Provide leadership into selected resident committee/s, offering new ideas and best practices, empowering resident leadership and encouraging the culture of resident-driven programming.
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Oversight and have ownership of the organization’s MyCov Life app for residents across all levels of living.
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Drive the LifeConnect culture on the campus by inspiring staff and residents to share their interests and talents, offering diverse opportunities for meaningful engagement and continually striving to improve wellness in all the dimensions of LifeConnect.
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Work with HR to communicate to staff about opportunities to engage with residents.
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Provide leadership into LifeConnect team meetings, assuring LifeConnect profiles and plans are completed in a timely manner for new and existing residents and encouraging staff in the development of meaningful relationships with residents.
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Provide leadership into resident transitions through the pursuit of regular engagement with residents to understand their needs and through communication with the appropriate parties about any resident change in condition.
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Oversee the efficient operations of the transportation department services and supervision of the drivers.
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Coordinate with Facilities Management in the maintenance of the transportation vehicles.
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Provide trip and transportation information to Concierge/Reception for management of the transportation schedule including medical bus rides, shopping shuttles, on campus transfers and other requests as deemed necessary.
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Participate and lead in the growth and development of the organization’s SAIDO programing throughout the community.
EDUCATION AND WORK EXPERIENCE:
- Required Degree: Associate’s Degree
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Preferred Degree: Bachelor’s Degree
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Certificate(s): Valid Driver’s License
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Experience: 5+ Years
KNOWLEDGE, SKILLS, AND ABILITY:
- Strong leadership abilities.
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Interpersonal relationship skills and entrepreneurial creativity.
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Excellent communication skills (written and verbal, English), are a necessity, tempered with courtesy and clarity.
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Strong sense of customer service and compassion, an understanding for senior adults and those challenged by physical and/or mental disabilities.
PHYSICAL REQUIREMENTS:
- Sufficient physical ability and mobility to work in an office/community setting.
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Ability to stand or sit for prolonged periods of time.
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Ability to occasionally stoop, bend, kneel, crouch, reach, and twist.
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Ability to lift, carry, push, and/or pull light to moderate amounts of weight up to 50 lbs.
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Ability to operate various equipment base on department and weather conditions
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Engaging in repetitive movements of wrists, hands, and fingers – typing and/or writing.
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Clarity of Vision:
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For near visual acuity Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
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For far visual acuity, Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
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For peripheral vision, observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.
COMPETENCIES:
Leadership
Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth
Customer Success
As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations
Continuous Improvement
Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency
Account Strategy
Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives
Cross-Functional
Collaboration Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience
$67,295.00 - $93,610.25 per year
Reasonable Pay Estimate
A reasonable estimate of the pay range for this position is $67,295.00 - $93,610.25 per year. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.
For full time employees, we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Paid Time Off (PTO) & six paid holidays
403(b) with a 3% employer match
Fitness center use at most facilities.
Various voluntary benefits:
Life, AD&D
Tuition assistance and scholarships
Employee assistance program
Legal services, home/auto insurance, discount purchasing program
Pet Insurance
For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.
Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.
