Top 103 Director Jobs in Moscow, Id

Director of Customer Success - (Mid-Market) - 1034
Lightcast —Moscow, ID
- Full-time
- Remote
- 5 years
- Continuous improvement
- Mentoring
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1d
Clinical Director/Physical Therapist
Peak Physical Therapy —Moscow, ID
- $100,000 - $110,000 a year
- Full-time
- Physical & Rehabilitation Medicine
- Clinic
- In-person
- Paid training
- Continuing education credits
Quick Apply
10d
Director of Nursing Sub-Acute
Clinical Management Consultants —Pullman, WA
- $140,630 - $179,730 a year
- Full-time
- Hospital
- Senior level
- Radiology
- Health insurance
- Retirement plan
Senior Associate Athletic Director for External Operations
University of Idaho —Moscow, ID
- $85,000 - $100,000 a year
- Online Application
- Background check
- 7 years
- Master's degree
Pullman Chamber of Commerce Executive Director
Pullman Chamber of Commerce —Pullman, WA
- $80,000 - $87,000 a year
- Full-time
- Public speaking
- Master's degree
- Bachelor's degree
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Washington State University – College of Agricultural, Human, and Natural Resources – Office of Research – Director of Intellectual Property (IP) Commercialization
Pullman, WA
- $8,342 - $13,317 a month
- Online Application
- Background check
- Customer service
- Writing skills
- Paid holidays
- Disability insurance
4d
SOCIAL SERVICES DIRECTOR
Three Creeks Post Acute —Pullman, WA
- $30 - $35 an hour
- Full-time
- Microsoft Word
- Management
- Computer literacy
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4d
Assistant Director of Admissions
University of Idaho —Moscow, ID
- From $70,500 a year
- Weekends as needed
- Background check
- Customer service
- Word processing
Washington State University – College of Agricultural, Human, and Natural Resource Sciences – Director of CAHNRS Intellectual Property (IP) Commercialization
Pullman, WA
- $8,342 - $13,317 a month
- Online Application
- Background check
- Customer service
- Writing skills
- Paid holidays
- Disability insurance
Director, Career and Academic Support Services
University of Idaho —Moscow, ID
- $100,000 a year
- Weekends as needed
- Background check
- 5 years
- Writing skills
Executive Director for Admissions and Recruitment
University of Idaho —Moscow, ID
- From $130,000 a year
- Weekends as needed
- Background check
- Doctoral degree
- Writing skills
Assistant Director
Washington State University —Pullman, WA
- $4,942.10 - $7,569.55 a month
- Online Application
- Background check
- School experience
- Master's degree
- Paid holidays
- Disability insurance
7d
Director of Human Resources
Whitman Hospital and Medical Clinics —Colfax, WA
- $110,000 - $145,000 a year
- Weekends as needed
- Office
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Director of Customer Technical Support - 1021
Lightcast —Moscow, ID
- Full-time
- Product management
- Mentoring
- In-person
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Co-Director, TRIO
University of Idaho —Moscow, ID
- Part-time
- Background check
- 3 years
- University
Director of Imaging Services
Whitman Hospital and Medical Clinics —Colfax, WA
- $128,000 - $163,000 a year
- Weekends as needed
- BLS Certification
- Office
- Master's degree
- Health insurance
- Dental insurance
Residential Education Director
Washington State University —Pullman, WA
- $4,613.82 a month
- Weekends as needed
- Background check
- CPR Certification
- Mid-level
- Paid holidays
- Disability insurance
1d
Live-In Sorority House Director
Ivy Employment Partners LLC —Moscow, ID
- $40,000 a year
- Online Application
- University
- Senior level
- Dental insurance
- 401(k)
Quick Apply
12d
Director of the IT Department
ADDIUM, Inc. —Pullman, WA
- $145,000 - $160,000 a year
- Full-time
- Azure
- Computer Science
- Customer service
- Health savings account
- Paid holidays
Quick Apply
2d
Assistant Athletic Director for Student-Athlete Support Services
University of Idaho —Moscow, ID
- From $70,000 a year
- Weekends as needed
- Background check
- Doctoral degree
- Mid-level
11d

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Director of Customer Success - (Mid-Market) - 1034

Lightcast -
Moscow, ID

Quick Apply

Job Details

Full-time
1 day ago

Qualifications

Stakeholder engagement
Customer relationship building
Customer retention strategy
Team supervision
Business strategy analysis
Managing teams in a customer support role
Continuous improvement
Customer relationship management
Data interpretation
Sales leadership
Solution selling approach

Full Job Description

The Director of Customer Success is a strategic, hands-on leader responsible for developing and coaching a high-performing team of 5–7 Customer Success Managers while driving client retention, renewals, and long-term revenue growth. This is a working Director role, requiring the successful candidate to lead a team while managing their own portfolio of strategic customer accounts. As a trusted advisor to clients, the Director combines customer success, consultative sales, and data-driven decision-making to deliver measurable business outcomes. This role partners closely with Sales, Product, and leadership to identify growth opportunities, strengthen customer relationships, and shape business strategy through client insights.

We welcome experienced Customer Success Managers, Team Leads, People Managers, and Strategic Account Management professionals with proven leadership and consultative sales experience who are ready to step into a Director-level role. This is an ideal opportunity for a leader who has successfully developed and coached teams while remaining actively engaged in customer strategy, renewals, and account growth.

Major Responsibilities:

Team Leadership & Coaching

Lead, coach, and mentor a team of 5–7 Customer Success Managers to deliver exceptional client service and business results.
Foster a high-performance, feedback-driven culture focused on professional growth, accountability, and continuous improvement.
Establish clear performance expectations, conduct regular one-on-ones, and support career development through structured coaching plans.
Promote continuous learning through training, shadowing, and knowledge-sharing initiatives.
Encourage innovation, ownership, and leadership at all levels of the team.

Client Growth & Sales Strategy

Personally manage a portfolio of strategic customer accounts with a strong focus on customer renewals, retention, and long-term account growth.
Drive client renewals, upsell opportunities, and cross-sell initiatives through consultative engagement.
Partner with Sales to identify expansion opportunities and develop client growth strategies.
Coach Account Managers to proactively uncover client challenges and position solutions that deliver measurable value.
Strengthen the team's sales capabilities, including value articulation, opportunity qualification, and objection handling.

Customer Success & Retention

Define and monitor key performance indicators (KPIs), including retention, NPS, product adoption, renewal rates, and service utilization.
Develop scalable processes that support onboarding, adoption, engagement, and long-term customer success.
Adapt service strategies to meet evolving client needs across different lifecycle stages.
Identify customer risks and opportunities early and implement strategies to improve client outcomes and retention.

Strategic Insight & Decision-Making

Leverage data and analytics to guide account strategy, team performance, and resource planning.
Build and maintain dashboards and reporting frameworks to increase visibility into customer health and business performance.
Collaborate with leadership to align customer success initiatives with broader business objectives.
Provide strategic recommendations based on client feedback, market trends, and performance data.

Product & Innovation Collaboration

Maintain deep knowledge of customer use cases and business challenges.
Translate customer insights into actionable recommendations for Product and R&D teams.
Identify emerging market trends and unmet customer needs to influence product direction.
Foster a culture of innovation, experimentation, and solution-oriented thinking.

Education and Experience:

5+ years of experience in Account Management, Client Services, Customer Success, or a related field, including leadership responsibility.
Experience leading teams as a Customer Success Manager, Team Lead, Supervisor, or Manager, with the ability to step into a Director-level role.
Experience within a SaaS or DaaS (Data-as-a-Service) environment required.
Proven success leading and developing high-performing client-facing teams.
Demonstrated experience managing customer renewals, account growth, consultative selling, upselling, cross-selling, and revenue ownership.
Experience managing a personal book of business while balancing leadership responsibilities is highly preferred.
Strong strategic planning, analytical, and problem-solving skills with the ability to use data to drive decisions.
Experience implementing scalable customer success or client service processes.
Excellent communication, presentation, stakeholder management, and relationship-building skills.
Highly organized, adaptable, proactive, and results-oriented with a continuous improvement mindset.

Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.

Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

director jobs in moscow, id

Director of Customer Success - (Mid-Market) - 1034

Clinical Director/Physical Therapist

Director of Nursing Sub-Acute

Senior Associate Athletic Director for External Operations

Pullman Chamber of Commerce Executive Director

Washington State University – College of Agricultural, Human, and Natural Resources – Office of Research – Director of Intellectual Property (IP) Commercialization

SOCIAL SERVICES DIRECTOR

Assistant Director of Admissions

Washington State University – College of Agricultural, Human, and Natural Resource Sciences – Director of CAHNRS Intellectual Property (IP) Commercialization

Director, Career and Academic Support Services

Executive Director for Admissions and Recruitment

Assistant Director

Director of Human Resources

Director of Customer Technical Support - 1021

Co-Director, TRIO

Director of Imaging Services

Residential Education Director

Live-In Sorority House Director

Director of the IT Department

Assistant Athletic Director for Student-Athlete Support Services

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