Top 129 Guest service agent Jobs in Mount Auburn Ma

Luxury Front Desk Agent
Wagner Hospitality Management / IRIS HOTEL BOSTON —Brookline, MA
- $19 - $23 an hour
- Part-time
- Hotel
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
Full Time Front Desk Agent
Homewood Suites by Hilton Boston-Billerica —Billerica, MA
- From $18 an hour
- Full-time
- English
- Hotel
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
8d
Front Desk Agent
Marriott International, Inc —Boston, MA
- $31.42 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
1d
Part Time | Hotel Front Desk Agent
Millennium Hotels and Resorts —Boston, MA
- $29.60 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Ambassador
The Newbury Boston —Boston, MA
- $28.22 - $33.20 an hour
- Full-time
- Hotel
- High school diploma or GED
- Computer skills
10d
Front Desk Agent
Sage Hospitality —Boston, MA
- $33.00 - $33.50 an hour
- Full-time
- English
- Hotel
- High school diploma or GED
- Commuter assistance
- Health insurance
1d
Guest Services Agent
Four Seasons —Boston, MA
- $32.45 an hour
- Weekends as needed
- Hotel
- Military encouraged
- Entry level
- Health insurance
- Dental insurance
Reservations Agent
The Langham Boston —Boston, MA
- $34.20 - $34.50 an hour
- Full-time
- Inventory management
- Computer literacy
- English
- Health insurance
- Tuition reimbursement
Quick Apply
Overnight Front Desk Agent
RAFFLES —Boston, MA
- $28.80 - $32.00 an hour
- Weekends as needed
- Ability to stand for extended periods
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
RAFFLES —Boston, MA
- $27.81 - $31.00 an hour
- Overnight shift
- Ability to stand for extended periods
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
The Inn at Longwood Medical —Boston, MA
- $21 - $23 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Kimpton Hotels & Restaurants —Cambridge, MA
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Guest Service Agent
AC Hotel Boston Cambridge —Cambridge, MA
- $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Services Supv
Hilton Boston Back Bay —Boston, MA
- $34.20 an hour
- Full-time
- Merchandising
- Mid-level
- Hotel
Guest Service Agent
Wyndham Boston Beacon Hill —Boston, MA
- $25 - $27 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
- Health insurance
- Paid time off
Quick Apply
4d
Guest Service Agent
The Envoy Hotel —Boston, MA
- From $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
3d
Front Desk Agent
NFC Amenity Management —Needham, MA
- $18 an hour
- Part-time
- US work authorization
- Entry level
- Paid training
- Disability insurance
Quick Apply
7d
Front Desk Supervisor
Sonesta —Cambridge, MA
- $29 - $31 an hour
- Full-time
- Mid-level
- Hotel
- Front desk
- Paid parental leave
- Health savings account
Guest Service Agent
The Whitney Hotel —Boston, MA
- From $25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
5h
Westin Boston Seaport District - Front Desk Agent
Aimbridge Hospitality —Boston, MA
- $24.45 - $26.45 an hour
- Full-time
- Hotel
- High school diploma or GED
- Children
- AD&D insurance
- Disability insurance

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guest service agent jobs near mount auburn ma

Luxury Front Desk Agent

Wagner Hospitality Management / IRIS HOTEL BOSTON
Brookline, MA

Quick Apply

Job Details

Part-time | Full-time
$19 - $23 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
Employee discount
Flexible schedule

Qualifications

Stress management
Client services experience within hospitality industry
Patience
Venue guest services
Valet parking
Hotel experience

Full Job Description

Position Summary The Front Desk Agent is the first point of contact for our guests and plays a vital role in delivering a luxury hotel experience. This position is responsible for providing exceptional customer service, ensuring smooth check-in and check-out processes, and addressing guest needs promptly and professionally.

Key Responsibilities

· Greet guests with a luxurious, warmth and professionalism demeanor upon arrival and departure

· Perform check-in and check-out procedures efficiently and accurately

· Manage guest reservations, cancellations, and modifications in the property management system (PMS)

· Handle cash, credit card transactions, and billing inquiries with accuracy and integrity

· Respond promptly to guest requests, complaints, and concerns, ensuring guest satisfaction

· Provide information on hotel services, amenities, local attractions, and directions

· Always maintain confidentiality of guest information and hotel operations

· Answer incoming calls, emails, and messages in a professional manner

· Coordinate with housekeeping, maintenance, and other departments to ensure guest requests and service standards are met

· Monitor lobby and public areas, ensuring a clean and welcoming atmosphere

· Maintain detailed and accurate shift notes and pass-on logs for smooth communication between shifts

· Assist with valet duties as needed, including writing up tickets, ensuring ticket numbers are entered into the guest reservation within the PMS, and answering phone calls regarding guest vehicle retrieval

· Uphold company policies, procedures, and service standards at all times

Qualifications

· Previous experience in hospitality or customer service preferred

· Strong communication and interpersonal skills

· Ability to multitask, remain calm under pressure, and resolve issues effectively

· Proficiency in hotel PMS software and Microsoft Office is a plus

· Flexible schedule availability, including weekends and holidays

· Professional appearance and demeanor

Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Paid time off
Vision insurance

Experience:

Hotel: 1 year (Required)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Ability to Relocate:

Brookline, MA 02446: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in mount auburn ma

Luxury Front Desk Agent

Full Time Front Desk Agent

Front Desk Agent

Part Time | Hotel Front Desk Agent

Guest Service Ambassador

Front Desk Agent

Guest Services Agent

Reservations Agent

Overnight Front Desk Agent

Front Desk Agent

Front Desk Agent

Guest Service Agent

Guest Service Agent

Guest Services Supv

Guest Service Agent

Guest Service Agent

Front Desk Agent

Front Desk Supervisor

Guest Service Agent

Westin Boston Seaport District - Front Desk Agent

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