Top 200 Shift leader Jobs in Mount Charleston Nv

Roadside Support Team Leader
Open Access BPO —Las Vegas, NV
- $23 - $25 an hour
- Weekends as needed
- Background check
- English
- Mid-level
- Paid training
- Health insurance
Quick Apply
EVS Shift Supervisor
MountainView Hospital —Las Vegas, NV
- $19.65 - $27.50 an hour
- Full-time
- Mid-level
- Under 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
3d
Facility Operations Shift Lead
CloudKitchens —Las Vegas, NV
- $14 - $16 an hour
- Full-time
- No experience needed
- Ability to lift 50 pounds
- Quick service & fast food restaurant
- Paid parental leave
- Health savings account
Shift Manager
Buffalo Wild Wings —Las Vegas, NV
- $12.00 - $32.40 an hour
- Part-time
- Bar
- Mid-level
- Restaurant
- Health insurance
- Dental insurance
Shift Supervisor
CVS Health —Pahrump, NV
- $16.50 - $24.00 an hour
- Overtime
- Merchandising
- No high school diploma
- Mid-level
- Dental insurance
- Vision insurance
team lead
Leticia's Cocina & Cantina —Las Vegas, NV
- $15 - $18 an hour
- Mid-level
- Mentoring
- 1 year
Quick Apply
Shift lead
Dairy Queen (Treat only) —Pahrump, NV
- $13 - $15 an hour
- Part-time
- Restaurant management
- Ability to lift 50 pounds
- Team management
- Paid training
- On-the-job training
Quick Apply
6d
P5- Shift Supervisor
ALS —Las Vegas, NV
- Online Application
- Microsoft Word
- Microsoft Outlook
- English
Shift Supervisor
Red Robin International, Inc. —Las Vegas, NV
- $17.65 - $21.28 an hour
- Part-time
- 18 years or older
- Casual dining restaurant
- ServSafe
- Employee stock purchase plan
- Paid time off
Quick Apply
Now Hiring - Assistant Managers, Shift Leads & Team Sbarro CM
LV Petroleum —Las Vegas, NV
- Weekends as needed
- Mid-level
- Quick service & fast food restaurant
- Recruiting
- Dental insurance
- Paid time off
Quick Apply
Restaurant Shift Lead Farm & Durango
Salad and Go —Las Vegas, NV
- $17 an hour
- Weekends as needed
- 18 years or older
- Quick service & fast food restaurant
- Guest services
- Health insurance
- Dental insurance
Quick Apply
Shift Lead
Saint Honoré —Las Vegas, NV
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Shift Lead
Dunkin' | Las Vegas, NV —Las Vegas, NV
- Part-time
- Quick service & fast food restaurant
- Cleaning
- Training & development
- Paid training
- Employee discount
Quick Apply
Shift Leader - Las Vegas
Plant Power Restaurant Group —Las Vegas, NV
- From $19 an hour
- Weekends as needed
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
12d
Restaurant Shift Lead Ft. Apache & Hacienda
Salad and Go —Las Vegas, NV
- $17 an hour
- Weekends as needed
- Background check
- 18 years or older
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Quick Apply
Shift Manager
Burger King —Las Vegas, NV
- Full-time
- Mid-level
- Quick service & fast food restaurant
- Opportunities for advancement
Quick Apply
$18.00 Anytime Availability - Shift Manager- $17.00 starting Full time or Part time team member
S3 Group —Las Vegas, NV
- $17 - $18 an hour
- Full-time
- ServSafe
- Mid-level
- Ability to lift 50 pounds
Quick Apply
Shift Manager (Dave's Hot Chicken)
1009 - Dave's Hot Chicken - Vegas 1/Sahara —Las Vegas, NV
- $17 - $23 an hour
- Part-time
- 18 years or older
- English
- Mid-level
Quick Apply
Shift Leader (4438 N. RANCHO DR.)
Beans & Brews —Las Vegas, NV
- Full-time
- English
- Mid-level
- Quality control
Quick Apply
Shift Lead
Wingstop —Las Vegas, NV
- $15 - $20 an hour
- Full-time
- 18 years or older
- 1 year
- Reliable transportation
- COVID-19 protective measures
- Health insurance
Quick Apply

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Roadside Support Team Leader

Open Access BPO -
Las Vegas, NV

Quick Apply

Job Details

Full-time
$23 - $25 an hour

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Live chat
Customer communication
Teamwork
Team supervision
Managing teams in a customer support role
Workplace dispute resolution
English
High school diploma or GED
Team development
Supervising experience
Quality assurance
Management reporting
CRM system proficiency
Call center management

Full Job Description

About Us

Open Access powers frontline customer support for some of the world's most trusted brands in a high-energy, performance-driven environment. Our mission is simple: solve real-time problems with speed, care, and precision while providing our team members with clear paths for career advancement. If you're looking for a workplace where your daily impact is celebrated, you'll feel right at home here.

Job Overview

As a Team Leader for a premier automotive brand, you'll supervise, coach, and empower a team of Roadside Support Representatives across phone, email, chat, and SMS channels. You'll balance real-time queue management, continuous agent development, and high-level escalations to maintain elite service standards.

Key Responsibilities

Drive Team Performance: Lead, mentor, and motivate a team of representatives to meet and exceed program KPIs, including quality, schedule adherence, customer satisfaction, and handle time.
Coach & Develop: Conduct regular 1-on-1 coaching, side-by-side floor support, and quality assurance reviews to foster continuous growth and career advancement within your team.
Manage Operations & Escalations: Serve as the primary point of contact for urgent customer escalations, dispatch roadblocks, and high-priority cases requiring leadership authority.
Maintain Real-Time Workflow: Monitor queues and channel traffic (Voice, Chat, Email, SMS) in real time to ensure efficient workload distribution and rapid response times.
Collaborate & Report: Track daily team trends, report operational service bottlenecks to leadership, and work with Training and QA teams to close skill gaps and update program workflows.
Train new hires: Onboard and train new hires, ensuring a smooth transition into their daily roles and team workflows.

Qualifications & Requirements

Education: High School Diploma or equivalent required (Associate's or Bachelor's degree preferred).
Experience: 2+ years of leadership, supervisory, or team lead experience in a contact center environment required.
Hard Skills: Advanced proficiency with CRM software, contact center routing tools, multi-channel support systems, and performance reporting.
Soft Skills: Exceptional written and verbal English communication, decisive problem-solving abilities, high emotional intelligence, and strong conflict-resolution skills.
Flexibility: Willingness to work flexible schedules, including weekends, holidays, or varied shifts based on operational needs.

Preferred Qualifications (Optional)

Direct leadership experience in automotive roadside assistance, emergency dispatch, or high-volume emergency response programs.
Broad, general knowledge of automotive systems and vehicle roadside logistics.
Proven track record of improving team retention, quality scores, and operational performance.

Why You'll Love Working Here

Competitive Compensation Package: Base hourly rate with performance-driven incentives.
Paid Comprehensive Training: We set you up with full operational and system training before you go live.
Career Growth: Gain high-value experience supporting a global automotive brand.
Collaborative Environment: Work alongside a supportive team in a dynamic, diverse Las Vegas office.

Pay: $23.00 - $25.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Paid training
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

shift leader jobs in mount charleston nv

Roadside Support Team Leader

EVS Shift Supervisor

Facility Operations Shift Lead

Shift Manager

Shift Supervisor

team lead

Shift lead

P5- Shift Supervisor

Shift Supervisor

Now Hiring - Assistant Managers, Shift Leads & Team Sbarro CM

Restaurant Shift Lead Farm & Durango

Shift Lead

Shift Lead

Shift Leader - Las Vegas

Restaurant Shift Lead Ft. Apache & Hacienda

Shift Manager

$18.00 Anytime Availability - Shift Manager- $17.00 starting Full time or Part time team member

Shift Manager (Dave's Hot Chicken)

Shift Leader (4438 N. RANCHO DR.)

Shift Lead

I want to receive the latest job alert for shift leader in mount charleston nv

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