Top 3770 Customer experience manager Jobs in Mount Clemens, Mi

General Manager — Pricing, Operations & Carrier Sales
Andover Logistics —Bloomfield Hills, MI
- Full-time
- 5 years
- Office
- Analysis skills
Quick Apply
Quality Manager with Stamping Facility Experience
Amsted Automotive —Sterling Heights, MI
- Engineering
- Ability to lift 50 pounds
- Senior level
- Paid training
- Health savings account
Quick Apply
Electrical Estimator/Project Manager
UEC Holdings —Macomb, MI
- $85,722.84 - $103,236.10 a year
- Full-time
- Construction site
- Mid-level
- Organizational skills
- Health savings account
- Disability insurance
Quick Apply
14h
Commercial Flooring Project Manager / Estimator
Commercial Floorcovering —Roseville, MI
- From $80,000 a year
- Full-time
- Construction site
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
9d
Senior Lead Applicator
The Pond Guy —Armada, MI
- Overtime
- Background check
- Clean driving record
- Office
- Paid training
- Paid holidays
Quick Apply
Homecare Operations Manager – Michigan Medicaid (Troy, MI)
Alpenglow Homecare LLC —Troy, MI
- $70,000 - $75,000 a year
- Full-time
- Background check
- Customer service
- HIPAA
- Mileage reimbursement
- Health insurance
Quick Apply
Oakland Gear Shop Part Time Store Manager
University Gear Shop —Rochester, MI
- $21 - $24 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Health insurance
- Dental insurance
Quick Apply
Franchise Success Manager
LOKE America Inc —Sterling Heights, MI
- $68,095.58 - $82,007.58 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Restaurant management
- English
Quick Apply
2d
Manager Engineering
Center Manufacturing Acquisition —Hazel Park, MI
- 7 years
- Engineering
- Supervising experience
Quick Apply
Property Manager- Multiple Downriver Locations
CSI Support & Development —Warren, MI
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply
3d
QA/QC Supervisor
Valicor Environmental Services LLC —Dearborn, MI
- Full-time
- Background check
- 5 years
- Word processing
- Paid holidays
- Disability insurance
Quick Apply
Aquatics Manager
Aqua Tots Swim School - Aqua Tots Sterling Heights, LLC —Clinton Township, MI
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Leadership
- 2 years
Quick Apply
Experienced Condominium & HOA Portfolio Property Manager
Rochester Property Management Group —Rochester, MI
- $55,000 - $80,000 a year
- Full-time
- Microsoft Word
- Background check
- Customer service
- Profit sharing
- Paid holidays
Quick Apply
Project Operations Manager
1-800 Hansons LLC —Troy, MI
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
3d
Program Manager (Automotive OEM programs)
DY America Inc —Sterling Heights, MI
- $70,000 - $130,000 a year
- Full-time
- CAD
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Service & Sales Administration Manager
AJM Packaging Corp —Bloomfield Hills, MI
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- Health savings account
Quick Apply
Manager of Floor Experience & Engagement
Michigan Science Center —Detroit, MI
- $47,000 - $50,000 a year
- Weekends as needed
- Bachelor of Science
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Outsource Manager
Visioneering, Inc. —Auburn Hills, MI
- Full-time
- High school diploma or GED
- Senior level
- Communication skills
- Paid training
- Paid holidays
Quick Apply
16h
Wireless Sales Manager
Confidential —Troy, MI
- $65,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
1d
Property Manager
Beacon Management —Clinton Township, MI
- Full-time
- Sales
- Mid-level
- Residential
- Paid training
- Paid holidays
Quick Apply
1d

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customer experience manager jobs near mount clemens, mi

General Manager — Pricing, Operations & Carrier Sales

Andover Logistics -
Bloomfield Hills, MI

Quick Apply

Job Details

Full-time

Qualifications

Freight sales and client acquisition
Managing customer accounts
Customer communication
Contract management
Sales proposal development
Pricing analysis experience within transportation industry
Freight rate negotiation
Transportation sales
Bidding project phase
Bachelor's degree
Organizational skills
Relationship management
Contracts
Direct sales
Request for proposal
Account management
Logistics sales
Freight brokerage customer service

Full Job Description

General Manager — Pricing, Operations & Carrier Sales

ANDOVER LOGISTICS LLC

Bloomfield Hills, MI

Position Summary -

Andover Logistics is seeking an experienced General Manager to serve as a versatile, cross-functional operator supporting our brokerage team. This role sits at the intersection of pricing, operations, and carrier sales, and reports directly to the COO. The ideal candidate is a logistics generalist with deep tactical experience across all three functions — someone equally comfortable building a lane pricing model, resolving a service failure on an active shipment, or negotiating a rate with a carrier to cover a load. This person will flex across accounts based on where the business needs coverage, acting as a force multiplier for the operations and sales teams and as a key escalation point for pricing and account-level issues.

Key Responsibilities -

Pricing & RFP Support

Build and maintain lane-level pricing (spot and contracted) using historical shipment data, market rate benchmarking tools, and current fuel surcharge indices.
Lead or support responses to RFPs and RFQs, including bid templates, margin calculations by lane and mode, and submission tracking.
Maintain rate sheets and margin floor guidelines by customer and lane.
Analyze win/loss trends on bids to continuously refine pricing strategy and competitiveness.
Partner with sales and account management on contract renewal pricing and annual rate resets.
Monitor market capacity and rate trends (seasonality, fuel costs, capacity tightening) and proactively flag pricing risk or opportunity.

Operations Management

Own end-to-end shipment tracking: pickup confirmation, in-transit check calls, and delivery confirmation across an assigned book of accounts.
Resolve service failures in real time — missed pickups, late deliveries, detention issues, and cargo claims.
Maintain accurate, up-to-date shipment and carrier records in the company's transportation management system.
Coordinate delivery and pickup appointment scheduling directly with shippers and receivers.
Manage exception handling, including weather delays, mechanical issues, and driver-related disruptions, with timely customer communication.
Support billing and invoicing accuracy by ensuring rate confirmations reconcile with final invoices.
Maintain and audit carrier compliance documentation (insurance certificates, authority status, onboarding paperwork).

Carrier Sales

Source and secure capacity for open loads through carrier outreach, load boards, and an established carrier network.
Negotiate carrier rates within defined margin targets to protect account profitability.
Vet and onboard new carriers, verifying insurance coverage, safety ratings, and operating authority before tendering freight.
Build and maintain a reliable, diversified carrier base by lane, region, and equipment type.
Track carrier performance metrics, including on-time percentage and tender acceptance rate, to inform future carrier selection.
Manage day-to-day carrier relationships and serve as a point of escalation for carrier-side issues.

General Management & Cross-Functional Leadership

Serve as a flexible resource across accounts, stepping into pricing, operations, or carrier sales work wherever coverage gaps or urgent needs arise.
Act as an escalation point for pricing and account-level issues that require judgment beyond day-to-day execution.
Monitor margin performance across assigned accounts and flag erosion or risk before it becomes a financial issue.
Serve as a working bridge between sales/account management commitments and what operations and carrier sales can realistically deliver.
Own relationship management on select key accounts, including regular business reviews and issue resolution.
Support the COO with hiring, onboarding, and training of junior operations and carrier sales staff as the team scales.
Backfill the COO on select operational and strategic matters as needed.

Qualifications -

Required

Minimum 5 years of experience in freight brokerage or third-party logistics, with direct experience in pricing/bid analysis, brokerage operations, and carrier sales.
Demonstrated ability to build and manage lane pricing models and respond to RFPs/RFQs.
Strong working knowledge of a transportation management system (TMS) and load board platforms.
Proven track record negotiating carrier rates and managing carrier relationships.
Excellent organizational skills with the ability to manage multiple accounts and priorities simultaneously.
Strong written and verbal communication skills for daily interaction with customers, carriers, and internal stakeholders.

Preferred

Prior experience in a hybrid or generalist role spanning pricing, operations, and sales at a freight brokerage.
Experience managing or mentoring junior team members.
Familiarity with market rate benchmarking tools and freight market indices.
Advanced proficiency in Excel (pivot tables, lookups, margin modeling).
Bachelor's degree in supply chain management, business, logistics, or a related field (or equivalent professional experience).

Andover Logistics LLC is an equal opportunity employer.

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in mount clemens, mi

General Manager — Pricing, Operations & Carrier Sales

Quality Manager with Stamping Facility Experience

Electrical Estimator/Project Manager

Commercial Flooring Project Manager / Estimator

Senior Lead Applicator

Homecare Operations Manager – Michigan Medicaid (Troy, MI)

Oakland Gear Shop Part Time Store Manager

Franchise Success Manager

Manager Engineering

Property Manager- Multiple Downriver Locations

QA/QC Supervisor

Aquatics Manager

Experienced Condominium & HOA Portfolio Property Manager

Project Operations Manager

Program Manager (Automotive OEM programs)

Customer Service & Sales Administration Manager

Manager of Floor Experience & Engagement

Outsource Manager

Wireless Sales Manager

Property Manager

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