Summary
Plans and administers all policies relating to all phases of Human Resources activity by performing the following duties with assistance from the Regional Support Center Human Resources staff.
Essential Duties and Responsibilities
- Participates in company-wide Human Resources initiatives and projects, assisting with implementations at the Branch Operations level.
- Maintains applicant flow and sourcing methods; sources candidates for the Branch Operations, including placing advertisements, attending career fairs, directing sourcing, and job posting both internally and externally.
- Interviews and hires qualified candidates for Branch Operations through phone and in-person interviews, pre-employment tests, drug screens, and applicant background checks. Administers pre- and post-employment documentation, files, and obtains required licensing and other documentation.
- Completes Forms I-9, verifies I-9 documentation, and maintains I-9 files.
- Plans and conducts new employee orientation to ensure quality training of organizational policies, procedures, and culture; schedules Initial Security Officer Training (ISOT) and Pre-Assignment Training for new hire personnel.
- Provides Walden Security benefits information and assists with completing the necessary forms to enroll and cancel benefits.
- Creates and enters new employee personnel information into the HRIS.
- Keeps records of personnel actions such as hires, promotions, transfers, performance reviews, separations/terminations, and employee statistics for government reporting. Records and tracks EEO data relative to new employee applicant flow data; Maintains new applications as specified by the EEO Administrator.
- Ensures compliance with State and Federal regulations, as well as company policies and procedures.
- Advises management in the appropriate resolution of employee relations issues; drafts counseling documents and participates in disciplinary procedures.
- Responds to employee inquiries regarding personnel policies, procedures, and programs.
- Examines employee files to answer inquiries and provides information to authorized persons.
- Answers DOL unemployment inquiries and represents the organization at personnel-related hearings and investigations.
- Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations
- Completes verification of employment requests for employees.
- Participates in company Quality Assurance initiatives, including record keeping, training, and auditing.
- Completes the filing of FMLA requests and Workers' Compensation claims.
- Oversees any uniform assignments, exchanges, or reimbursements.
- Maintains uniform room cleanliness and inventory.
- Performs other clerical duties as needed, such as filing, photocopying, and collating.
Supervisory Responsibilities
- This position has no supervisory responsibilities.
- The Human Resources Generalist reports to the Human Resources Manager and is subject to supervision from the Human Resources Manager and the Regional Vice President or General Manager.
Competency
To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):
- Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS).
- Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization's goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity.
- Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Professionalism – Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse
workforce.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Relevant Bachelor's degree and one year of relevant experience, or three to five years of human resources management experience and/or training, or equivalent combination of education and experience.
Language Skills
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information in one-on-one and small group situations, respond to questions from groups of managers, clients, customers, other employees of the organization, and the general public.
Mathematical Skills
Ability to calculate figures and amounts with basic addition, subtraction, multiplication and division with accuracy.
Reasoning Ability
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, the Human Resources Generalist should possess intermediate to advanced skills in Microsoft Office software, including Word, Excel, Outlook, and PowerPoint, and should have working knowledge of applicant tracking systems (ATS), human resources systems (HRIS), internet programs, and order processing systems.
Certificates, Licenses, Registrations
Membership in the Society for Human Resource Management (SHRM) and maintaining PHR, SPHR, or SHRM-CP, SHRM-SCP certification is preferred.
Other Qualifications
Must be able to travel on a limited basis and on infrequent, occasional work nights and/or weekends.
Ability to pass a drug screen and criminal background check.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use their hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Other Tasks
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
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