Top 77 Guest service agent Jobs in Mount Laurel, Nj

Hotel Front Desk Agent
Westin Mt Laurel —Mount Laurel, NJ
- $18 an hour
- 8 hour shift
- Hotel
- Computer skills
- Entry level
- 401(k) matching
- Referral program
Quick Apply
7d
Hotel Host (Guest Service Agent)
Hyatt Place Mt. Laurel —Mount Laurel, NJ
- Weekends as needed
- 18 years or older
- Computer literacy
- Writing skills
2d
Residence Inn Mount Laurel - Front Desk Agent
Aimbridge Hospitality —Mount Laurel, NJ
- $17.45 an hour
- Full-time
- Residential
- Hotel
- High school diploma or GED
- AD&D insurance
- Disability insurance
Front Desk Agent
Holiday Inn Express & Suites —Mount Laurel, NJ
- From $16 an hour
- Part-time
- Customer service
- Hotel
- Front desk
- Employee discount
Quick Apply
Front Desk Agent
Hampton by Hilton Philadelphia Mount Laurel —Mount Laurel, NJ
- $15 - $16 an hour
- Part-time
- Hotel
- US work authorization
- Computer skills
- Free parking
- Paid time off
Quick Apply
6d
Front Desk Concierge Agent -p/t
Asden Management —Cherry Hill, NJ
- $20 an hour
- Weekends as needed
- Hospitality
- Customer service
- Mid-level
- Employee assistance program
- Referral program
Quick Apply
GUEST SERVICE AGENT
Kimpton Hotels & Restaurants —Philadelphia, PA
- $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
9d
Front Desk Agent
Hampton by Hilton Bordentown —Bordentown, NJ
- $17 an hour
- Part-time
- Hotel
- US work authorization
- Organizational skills
- Employee discount
Quick Apply
8d
Guest Service Agent (Part-Time) - Live! Hotel - Philadelphia
Live! Casino and Hotel Philadelphia —Philadelphia, PA
- Part-time
- Ability to walk for extended periods
- 3 years
- Hotel
- Free parking
- Disability insurance
11d
At Your Service Agent
Marriott International, Inc —Philadelphia, PA
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Front Office Agent
Loews Philadelphia Hotel —Philadelphia, PA
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- Military encouraged
- Paid holidays
- Health insurance
Quick Apply
Customer Support Agent
Penn Interactive —Cherry Hill, NJ
- $18.00 - $19.50 an hour
- Weekends as needed
- Hybrid work
- English
- Office
- High school diploma or GED
Quick Apply
Night Auditor
Residence Inn Deptford —Township of Deptford, NJ
- $17 an hour
- Computer literacy
- Residential
- Hotel
Front Desk Agent - Residence Inn by Marriott Hamilton
BLH Management Group, LLC —Township of Hamilton, NJ
- $17 - $18 an hour
- Weekends as needed
- English
- Residential
- Hotel
- 401(k)
- Opportunities for advancement
On Call Front Desk Agent
Four Seasons —Philadelphia, PA
- Part-time
- Hotel
- US work authorization
- Military encouraged
- Health insurance
- Dental insurance
9d
Overnight Guest Service Agent
AKA University City —Philadelphia, PA
- Weekends as needed
- Residential
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Agent
Candlewood Suites Bensalem-Philadelphia Area —Bensalem, PA
- Part-time
- Serving
- Basic math
- Hotel
Quick Apply
Front Desk Agent
Courtyard by Marriott Philadelphia City Avenue —Philadelphia, PA
- Weekends as needed
- English
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
9d
Front Desk Agent
Marriott International, Inc —Philadelphia, PA
- Full-time
- Hotel
- High school diploma or GED
- Front desk
Welcome Agent
Marriott International, Inc —Philadelphia, PA
- Full-time
- Hotel
- High school diploma or GED
- Front desk
14d

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guest service agent jobs near mount laurel, nj

Hotel Front Desk Agent

Westin Mt Laurel -
Mount Laurel, NJ

Quick Apply

Job Details

Part-time
$18 an hour
7 days ago

Benefits

401(k) matching
Referral program

Qualifications

Visitor query response
Managing customer accounts
Hotel and accommodations payment processing
Cash amount verification
Customer relationship building
Phone communication
Balancing cash drawers
Greeting customers
Client inquiry handling
Answering guest questions
Credit card payment processing
Financial issue resolution
Hotel room assignment management
Customer engagement
Customer issue escalation
Computer skills
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Entry level
Client interaction via phone calls

Full Job Description

We are seeking a skilled Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills. If you enjoy interacting with guests and ensuring their stay is memorable, this role is perfect for you.

JOB SUMMARY

The 2nd Shift Front Desk Clerk is responsible for greeting and registering guests, providing prompt and courteous service, managing guest accounts, and assisting with hotel operations during the evening shift. This position plays a key role in ensuring every guest receives exceptional hospitality and that the hotel maintains its high standards of quality, professionalism, and guest satisfaction.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
Adheres to all company policies and procedures.
Assists other Front Desk Personnel when need.
Perform any related duties as requested by supervisor/manager.

Experience:

1 year prior customer experience preferred

Schedule:

Part Time
8 hour Shift
PM Shift 3 pm – 11 pm – some AM shifts may be required
Weekends and Holidays required

Join Our Team and Enjoy Outstanding Benefits!

At the Westin Mt Laurel, we value our team members and are proud to offer a competitive and comprehensive benefits package. Here's what you can look forward to as part of our team:

401(k) Retirement Plan

Team members are eligible to participate in our 401(k) plan after 1 year of service, having worked at least 1,000 hours and are 21 years of age or older. Plus, take advantage of our 401(k) Match to boost your retirement savings!

Employee Referral Program

Help grow our team and earn rewards when you refer friends or family.

Travel Perks

Enjoy discounted room rates at Marriott properties worldwide!

Daily Meals

Complimentary meals are provided to all associates during their shift.

EOE/M/F/D/V

Quick Apply

Refine Your Search

guest service agent jobs in mount laurel, nj

Hotel Front Desk Agent

Hotel Host (Guest Service Agent)

Residence Inn Mount Laurel - Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Concierge Agent -p/t

GUEST SERVICE AGENT

Front Desk Agent

Guest Service Agent (Part-Time) - Live! Hotel - Philadelphia

At Your Service Agent

Front Office Agent

Customer Support Agent

Night Auditor

Front Desk Agent - Residence Inn by Marriott Hamilton

On Call Front Desk Agent

Overnight Guest Service Agent

Guest Service Agent

Front Desk Agent

Front Desk Agent

Welcome Agent

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