Top 4 Reservation agent Jobs in Mount Pleasant, Mi

SER Call Center Agent FT - 2230
Saginaw Chippewa Indian Tribe of Michiga —Mount Pleasant, MI
- $16.01 an hour
- Extended hours
- 18 years or older
- Inventory management
- Writing skills
- Loan forgiveness
Quick Apply
12d
Part Time Hotel Front Desk Agent
Comfort Inn & Suites Hotel and Conference Center —Mount Pleasant, MI
- From $14.25 an hour
- Part-time
- Background check
- Hotel
- Ability to lift 50 pounds
- Employee discount
Quick Apply
Front Desk Agent
Days Inn - Mount Pleasant, MI —Mount Pleasant, MI
- $13.73 - $14.00 an hour
- Part-time
- Hotel
- In-person
- Entry level
Quick Apply
11d

More jobs to discover

Find similar jobs that you might be interested in.

Part Time Hotel Front Desk Agent
Comfort Inn & Suites Hotel and Conference Center —Mount Pleasant, MI
The Front Desk Agent is the first point of contact for our guests and plays a key role in creating a welcoming and positive guest experience from check-in to…
From $14.25 an hour
Quick Apply
Hotel Front Desk Agent
Home 2 Suites Saginaw —Saginaw, MI
Operate phone systems to manage incoming calls and provide information as needed. Maintain knowledge of hotel services, amenities, and local attractions to…
$14 - $15 an hour
Quick Apply
7d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Group Air Agent - Dedicated
ADTRAV Travel Management —Columbus, OH
Document all information in the CRM and other tools as required. Utilize various applications, including GDS, online booking tools, and various internal…
$25 - $26 an hour
Quick Apply
4d
Front Desk Agent
Home2 Suites by Hilton Columbus Downtown —Columbus, OH
Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. Answer telephone calls courteously, providing accurate information…
$16 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for reservation agent in mount pleasant, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

reservation agent jobs near mount pleasant, mi

Call Center Representative jobs in Mount Pleasant, MI

Front Desk Agent jobs in Hazlet, NJ

Help Desk Support Hospital jobs in New York, NY

Front Desk Agent jobs in Miami, FL

Front Desk Agent jobs in Beverly Hills, CA

Front Load Driver jobs in Texas

Desk jobs in San Diego, CA

It Help Desk jobs in Reading, PA

Front Desk Agent jobs in Crystal River, FL

Call Center Representative jobs in Little Rock, AR

Call Center Representative jobs in Manitowoc, WI

Call Center Representative jobs in Brigham City, UT

Alliance Health Center jobs in Meridian, MS

Kaiser Permanente Call Center jobs in California

Call Center Representative jobs in Wilmington, NC

Banquet Server On Call jobs in Phoenix, AZ

University Medical Center jobs in El Paso, TX

Hotel Front Desk jobs in Kissimmee, FL

Front Desk Agent jobs in New Carlisle, IN

Part Time Insurance Agent jobs in Virginia

SER Call Center Agent FT - 2230

Saginaw Chippewa Indian Tribe of Michiga -
Mount Pleasant, MI

Quick Apply

Job Details

Full-time
$16.01 an hour
12 days ago

Benefits

Loan forgiveness

Qualifications

High school diploma or GED
Typing

Full Job Description

OPEN TO THE PUBLIC

SHIFT: TBD

WAGE: $ 16.01

POSTED DATES:7/20/2026-ouf

Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government

Position Summary:

Under the supervision of the Call Center Lead Agent, assist guests in a prompt, professional, and friendly manner in order to achieve the objectives, goals and expectations set for the department in a fast-paced, high call volume environment.

Essential Duties and Responsibilities:

Present a friendly, professional, non-rushed approach when answering phones. Follow scripted guest greeting and farewell to include proper telephone etiquette; consistently provide a first-class experience.
Maintain knowledge of all properties, including but not limited to, Soaring Eagle Casino & Resort, Soaring Eagle Waterpark & Hotel, Saganing Eagles Landing Casino & Hotel, The Retreat at Soaring Eagle, Soaring Eagle Hideaway RV Park, and the local area. Respond to guest questions about the hotels, facilities and amenities offered and information regarding local areas.
Obtain all required reservation information quickly, accurately, and pleasantly from callers. Ensure all “special requests” of our guests are properly handled. Match guests requests to the best reservation value that meets the guests needs and preferences.
Upsell and suggest the use of the hotels outlets and services.
Inform guests of policies and procedures as required by the hotel.
Create, verify, modify, or cancel room and site reservations; process online reservations.
Assist Players Club Members with free room offers.
Complete call backs for any newly release monthly offers with a held room.
Work with the hotel reservation computer system to maintain up-to-the-minute accurate reservation information on all guests.
Monitor the perpetual inventory and availability of rooms to be sold at all times.
Address guest complaints to the best of abilities before turning it over to the Lead Agent, Supervisor or Manager.
Work with other staff members in a positive, professional, and cooperative manner. Help provide information and assistance to ensure the smooth running of hotel operations that feature a first-class guest experience.
Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

Contact with the general public, guests of the resort and casino, and employees of the organization in a positive, professional, helpful, and upbeat manner that reflects the high standards of the casino and resort.
Contact with department management and staff to communicate day to day operational needs to ensure proper distribution of information and follow up.

Minimum Qualifications:

High School Diploma or GED.
Must be at least 18 years of age.
One year of customer service work experience.
Must be able to pass a typing test of at least 30 wpm.
Must be available to work all three shifts including weekends and holidays.
Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

Desired Qualifications:

Previous reservation experience with hotel, car rental, airline, cruise ship or travel agency.

License, Certification, or Special Requirements:

Native American preference shall apply to all positions.

Knowledge, Skills, and Abilities:

Knowledge of reservation systems.
Knowledge of all gaming amenities and terminology.
Knowledgeable of accommodations, features, amenities packages, events, rates and promotions at all Soaring Eagle Properties.
Knowledge of the conference services and front desk areas.
Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, PowerPoint and reservation systems.
Skill in organizing work.
Ability to communicate effectively both verbally and in writing.
Ability to present a friendly and outgoing personality; be tactful and diplomatic.
Ability to be professional, self-motivated, enjoy dealing with people, and provide a positive experience to guests and associates.
Ability to create, compose, and edit written materials.
Ability to gather data, compile information, and prepare reports.
Ability to provide compelling information to increase room
Ability to provide a positive experience to hotel guests and fellow associates.
Ability to work with a friendly and outgoing personality, and a pleasant voice and demeanor.

Physical Demands:

Frequent use of hands, wrists, fingers associated with computer and telephone operation.
Required to sit for extended periods of time.
Occasionally standing and walking throughout the casino and resort.
Frequent talking and listening.
Occasionally lift and/or move up to 20 pounds.

Work Environment:

Normal office environment.
Extended hours and irregular shifts may be required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

reservation agent jobs in mount pleasant, mi

SER Call Center Agent FT - 2230

Part Time Hotel Front Desk Agent

Front Desk Agent

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for reservation agent in mount pleasant, mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected