Top 4 Senior customer service representative Jobs in Mount Pleasant, Sc

Client Service Manager
Senior Helpers - Petersen-Smith Parent —Mount Pleasant, SC
- $55,000 - $65,000 a year
- Full-time
- Management
- RN License
- Mid-level
- Mileage reimbursement
- Dental insurance
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5d
Sr. Technical Services Representative
LATICRETE International, Inc. —Mount Pleasant, SC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
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8d
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC —Charleston, SC
- $36,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Disability insurance

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Client Service Manager

Senior Helpers - Petersen-Smith Parent
Mount Pleasant, SC

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Job Details

Full-time
$55,000 - $65,000 a year
5 days ago

Benefits

Mileage reimbursement
Dental insurance
Paid time off

Qualifications

Collaborate with healthcare professionals
Customer follow-ups
Home care experience
Customer communication
Patient question and concern management
Customer relationship building
Caregiving documentation requirements
Management
RN License
Treatment plan documentation
Service scheduling
Staff scheduling
Customer satisfaction tracking
Working with geriatric patients
Client file management
Patient complaint handling
Care documentation
Team scheduling
Mid-level
3 years
Working with seniors
Managing clients in a customer support role
Driver's License
Overseeing care coordination
Records management
Client retention
Client services
Customer relationship management
LPN
Patient assessment visits

Full Job Description

Client Services Manager

Senior Helpers is seeking a compassionate, organized, and experienced Client Services Manager to oversee the client experience and scheduling within our Charleston territory. This role focuses on client relationships, care coordination, scheduling, satisfaction, and retention.

Key Responsibilities

Serve as the primary contact for clients and families.
Coordinate and manage client schedules and caregiver assignments.
Work closely with caregivers and scheduling staff to ensure reliable coverage.
Conduct client assessments, visits, check-ins, and reassessments.
Maintain accurate care plans, client records, schedules, and documentation.
Monitor client satisfaction and address concerns promptly.
Build strong relationships with clients, families, caregivers, and healthcare professionals.
Identify changes in client needs and adjust services or schedules accordingly.
Assist with caregiver call-outs, schedule changes, and coverage needs.
Follow up on concerns through resolution and ensure clear communication.
Support quality assurance and Senior Helpers' Age-Friendly Care at Home standards.

Qualifications

3–5 years of experience in home care, senior care, healthcare, case management, scheduling, or client services preferred.
Strong scheduling, organization, communication, and problem-solving skills.
Excellent customer service and relationship-building abilities.
Ability to manage multiple clients, caregivers, and priorities.
Comfortable handling difficult conversations professionally and compassionately.
RN/LPN license is a plus but not required.
Valid driver's license and ability to travel locally for client visits.

What We Offer

Competitive salary
Health, dental, and disability benefits
Paid time off
Mileage reimbursement or company vehicle, depending on role
Training and professional development
Supportive team environment
Opportunity to make a meaningful difference in the lives of seniors and their families

Join Senior Helpers and help ensure every client receives exceptional, consistent, and compassionate care.

Pay: $55,000.00 - $65,000.00 per year

Work Location: In person

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senior customer service representative jobs in mount pleasant, sc

Client Service Manager

Sr. Technical Services Representative

Sr. Consumer Loan Specialist - Sales Customer Service

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