Call Center Representative I
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- High school diploma or GED
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8d
Director of Customer Service Operations
Isabella Bank —Mount Pleasant, MI
- 5 years
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Call Center Representative I

Isabella Bank -
Mount Pleasant, MI

Quick Apply

Job Details

Qualifications

Research
High school diploma or GED

Full Job Description

Position Title: Call Center Representative

This role will require being available for on-site work within the Isabella Bank footprint with a potential to work hybrid 2 days of the week after the training period.

Reports To: Call Center Manager

General Purpose:

Provide professional and courteous customer service and sales support to both internal and external customers calling into the Call Center at Isabella Bank. The goal is to educate, assist, and provide quick and efficient service while building strong relationships with customers over the phone, including referring to and recommending products and services to fit the customers’ needs.

Responsibilities:

Answer a high volume of incoming calls and digital requests to the bank with enthusiasm, transferring to other departments and employees when necessary.
Research and resolve customer inquiries and disputes in a timely and professional manner.
Able to build relationships and educate customers about the bank’s products and services.
Look beyond the initial contact questions to gain in-depth and detailed understanding of each customer’s needs and refers bank products and services.
Assist customers with disputes, transfers, deposits, loans, card and online/mobile banking inquiries as well as maintenances to accounts.
Provide technical support to customers to assist with online banking, mobile banking and opening of accounts online.
Perform duties in an efficient, professional and courteous manner.
Perform special projects as needed.
Other duties as assigned

Education/Experience

High school diploma or GED required
Two years of customer service experience required
Minimum of one year of banking experience preferred
Basic knowledge of banking products and services including online and mobile banking

Skills

Exceptional written and verbal communication skills
Demonstrated ability to deliver exceptional customer service experiences
Strong problem-solving skills
Ability to effectively collaborate within and across teams and departments
Ability to effectively shift between tasks and communications
Strong computer skills including knowledge of Microsoft Office
Dependable, self-motivated and strives to fulfill the Isabella Bank vision
Positive and enthusiastic attitude

Isabella Bank is an AA/EEO employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Call Center Representative I

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