Top 75 Collection agent Jobs in Mount Prospect, Il

Mortgage Collections Team Lead
AmeriNat —Palatine, IL
- $26.44 - $31.25 an hour
- Full-time
- Microsoft Word
- Background check
- Spanish
- Health savings account
- AD&D insurance
Quick Apply
6h
Credit & Collections Specialist
Touchtunes Music Corporation —Schaumburg, IL
- $52,000 - $60,000 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Debt & Asset Recovery Specialist
Mitsubishi HC Capital America Inc —Itasca, IL
- $57,200 - $63,400 a year
- Full-time
- Microsoft Word
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Accounts Receivable Collections Analyst
Fortune International, LLC —Bensenville, IL
- $28 - $32 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
12d
Sr. Debt & Asset Recovery Specialist
Mitsubishi HC Capital America Inc —Itasca, IL
- $72,200 - $87,800 a year
- Full-time
- Hybrid work
- Microsoft Word
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Collections Rep
Wintrust Financial Corporation —Rosemont, IL
- $20.19 - $26.00 an hour
- Full-time
- Microsoft Word
- Basic math
- Mid-level
- AD&D insurance
- Employee stock purchase plan
11h
Collections Specialist
Reveal —Chicago, IL
- $51,000 - $60,000 a year
- English
- Mid-level
- Office
- Health savings account
- Paid holidays
Cash Application and Collections Specialist
Oil-Dri Corporation of America —Chicago, IL
- $23 - $29 an hour
- Full-time
- Hybrid work
- Writing skills
- Research
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Collection Agent
Mandarich Law Group, LLP —Chicago, IL
- Full-time
- Communication skills
- Entry level
- Time management
- Paid parental leave
- Paid holidays
Quick Apply
Temporary Research Assistant- Data Collection
Metro Infectious Disease Consultants —Burr Ridge, IL
- $20 an hour
- Temporary
- High school diploma or GED
- Entry level
Quick Apply
14d
AR Collections Specialist
Visual Comfort & Co. —Skokie, IL
- $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Disability insurance
MORTGAGE COLLECTIONS TEAM LEAD
OSP LP —Palatine, IL
- Full-time
- Microsoft Word
- Spanish
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
13d
Hospital Insurance Collections Rep.-Full-time
Community First Medical Center —Chicago, IL
- Full-time
- Medical office experience
- Research
- Mid-level
- Free parking
- Health savings account
Quick Apply
Sr Credit & Collections Representative
YAMAZEN INC —Elk Grove Village, IL
- $28.85 - $33.66 an hour
- Microsoft Outlook
- 5 years
- Office
- Paid holidays
- Disability insurance
6d
Credit Union Collections & Risk Manager
First Northern Credit Union —Chicago, IL
- $75,100 - $79,815 a year
- Full-time
- Spanish
- English
- Office
- Disability insurance
- Health insurance
Quick Apply
7h
Global Collections Supervisor
Thornton Tomasetti —Chicago, IL
- $110,000 - $140,000 a year
- Full-time
- 7 years
- Office
- Finance
- AD&D insurance
- Health insurance
Quick Apply
Part-Time Doorstep Trash Collection Specialist - Nights
Valet Living LLC —Saint Charles, IL
- $20 - $21 an hour
- Part-time
- 18 years or older
- Ability to climb stairs
- Ability to lift 50 pounds
- Referral program
Quick Apply
5d
Part-Time Doorstep Trash Collection Specialist - Nights
Valet Living LLC —Glenview, IL
- $20 - $21 an hour
- Part-time
- 18 years or older
- Ability to climb stairs
- Ability to lift 50 pounds
- Referral program
Quick Apply
5d
Part-Time Doorstep Trash Collection Specialist - Nights
Valet Living LLC —Willow Springs, IL
- $21 an hour
- Part-time
- 18 years or older
- Ability to climb stairs
- Ability to lift 50 pounds
- Referral program
Quick Apply
5d
Part-Time Doorstep Trash Collection Specialist - Nights
Valet Living LLC —Skokie, IL
- $20 - $21 an hour
- Part-time
- 18 years or older
- Ability to climb stairs
- Ability to lift 50 pounds
- Referral program
Quick Apply
5d

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Mortgage Collections Team Lead

AmeriNat -
Palatine, IL

Quick Apply

Job Details

Full-time
$26.44 - $31.25 an hour
6 hours ago

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Microsoft Word
Microsoft Outlook
Loan collections
Spreadsheets
Mortgage compliance
High school diploma or GED
Team development
Attention to detail
Task prioritization
Mortgage debt collection accounts
Process management
Collections account management

Full Job Description

Primary Position Objective

The Collections Team Lead will report to the Collections Manager and provide support to Management with day-to-day functions of the department. The Team Lead facilitates difficult technical tasks and will be available to the Collections team for support and guidance.

As a Team Lead, you will assist your manager with monitoring productivity and effectiveness and ensuring SLAs and regulatory compliance requirements are met. You will work closely with your manager, to review and compile statistical data, ensure adequate coverage and workflow, provide feedback on staff and operations, and assume other team duties such as coordinating work assignments, preparing reports, etc. Have an expertise in handling escalated delinquent accounts and adhere to timelines established based on client needs and department workflow.

Major Duties and Responsibilities:

Observe and mentor team members, perform side by sides, Call Monitoring for quality assurance, and coach staff to ensure performance, production and accuracy levels are achieved and provide ongoing training and assist with new hire training.
Assist the team and serve as first point of contact for immediate assistance, and guidance.
Handle escalated phone calls and provide guidance and feedback on collections issues.
Perform Collector functions as needed by the department, including assisting with Inbound call volumes, Dialer responsibilities and Queue calls.
Launch and monitor Dialer campaigns at the Campaign and Agent levels to ensure optimal results.
Assist Manager in implementing best practices, policies and procedures and consistency.
Monitor, maintain email correspondence as well as escalated complaints from borrowers/third parties/Vendors/clients from the Collections inbox and ensure 24-hour response time.
Review Late Charge and CPP fee waivers for approval and forward for processing; Provide payment processing/instructions.
Ensure compliance with requirements under CFPB, FDCPA RESPA, FCRA, UDAPP, FHA, TILA, GLBA, ECOA.
Review and approve timecards.
Deliver exceptional service to borrower, client, and internal and external customers including responding in a timely manner and in adherence with regulations and company expectations.
Performs other duties as assigned by management.
Process Check by Phone payments and exception payments; research payment histories and identify corrections if necessary.
May perform as needed contact with client as it applies to delinquent borrowers and/or portfolio inquiries, high-level client management and review of QWR Log.
Use technology to improve process efficiency and quality of service; embrace and implement opportunities for automation.

Supervisory Requirements:

Creates an atmosphere within the organization that attains and maintains a high level of morale and embraces our Vision-Mission-Values and our Goals and Objectives “VMVGO” while maintaining a high level of integrity and leading by example.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
Utilizes available system reporting and develops additional monitoring tools to manage exceptions to standards.
Manages the department’s staff including appropriate employee evaluations that identify employee strengths and weaknesses; ensures training and coaching to improve staff professional skills; and provide customer service on an internal and external basis.
Directs and coaches’ staff in a positive and encouraging fashion.
Proposes and then implements annual department goals and employee goals; routinely measures actual departmental/employee performance to the goals.
Assesses the developmental needs and career paths of staff and make recommendations for their advancement as appropriate.

Additional Expectations:

Provide a professional example, accuracy, and consistency in work performance.
Respect teammates.
Participates and is an active team member by assisting others.
Communicates in a courteous manner.
Have a solution rather than a complaint to resolve issues promptly.
Keep management informed of pertinent information.
Communicate openly and often.
Maintains the quality and integrity of the services provided by the department.

Independent Judgment:

Possess a high degree of independent judgment that will be heavily relied upon by Collection Manager and Director of Default Management.
Will make frequent decisions on customer service issues and complaint resolution.
Identify and report trends with workflow, collectors, teams, calls, any day-to-day functions and suggest process changes to improve workflow, productivity, team environment.

Requirements & Qualifications:

High level of collections technical expertise to perform any job in the unit; previous experience collection experience on loans 90+ days delinquent required.
Three years collections experience preferred.
High School diploma.
Thorough understanding of the Fair Debt Collection Practices Act.
Thorough understanding of the Consumer Financial Protection Bureau rules.
Ability to calculate figures and amounts such as interest rates, principal balance, and late charges.
Strong computer skills with emphasis on Microsoft Excel, Word, and Outlook and ability to learn new loan servicing systems or other software as implemented.
Excellent analytical and communication skills (both verbal and written).
Ability to solve practical problems and deal with a variety of unique situations.
Ability to apply common sense understanding to carry out instruction furnished in written, oral, diagram or schedule form.
Excellent attention to detail.
Strong work ethic and discretion.
Must be able to multi-task in a fast-paced environment.
Excellent organizational and follow-up skills with the ability to prioritize.
Bilingual (English and Spanish) a plus.

Physical Requirements

Sedentary office environment with frequent computer use, communication, repetitive hand motions, and occasional lifting of up to 10 pounds.

This description has been designed to indicate the general nature and level of work performed by an employee in this position. The actual duties, responsibilities and qualifications may vary in the future based on new or revised work assigned to this position.

AmeriNat offers a competitive benefits package including 401k; performance incentives; paid medical, life and long-term disability; dental; PTO and holiday pay as well as opportunities for advancement. Dress code is business casual (jeans allowed) and occasional business attire required.

AmeriNat will consider qualified applicants in a manner consistent with local “Fair Chance” ordinances. AmeriNat is an Equal Opportunity Employer.

Pay: $26.44 - $31.25 per hour

Benefits:

401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application Question(s):

Are you comfortable completing a background check and employment verification as part of the hiring process?

Ability to Commute:

Palatine, IL 60067 (Required)

Work Location: In person

Quick Apply

Refine Your Search

collection agent jobs in mount prospect, il

Mortgage Collections Team Lead

Credit & Collections Specialist

Debt & Asset Recovery Specialist

Accounts Receivable Collections Analyst

Sr. Debt & Asset Recovery Specialist

Collections Rep

Collections Specialist

Cash Application and Collections Specialist

Collection Agent

Temporary Research Assistant- Data Collection

AR Collections Specialist

MORTGAGE COLLECTIONS TEAM LEAD

Hospital Insurance Collections Rep.-Full-time

Sr Credit & Collections Representative

Credit Union Collections & Risk Manager

Global Collections Supervisor

Part-Time Doorstep Trash Collection Specialist - Nights

Part-Time Doorstep Trash Collection Specialist - Nights

Part-Time Doorstep Trash Collection Specialist - Nights

Part-Time Doorstep Trash Collection Specialist - Nights

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