Top 18 Call center representative Jobs in Mount Sterling, Ky

Customer Service Representative
Helpware —Mount Sterling, KY
- $16 an hour
- 8 hour shift
- Hybrid work
- No experience needed
- High school diploma or GED
- Ability to sit for extended periods
- Paid training
- 401(k)
Quick Apply
6d
Call Center Representative - Full Time - Winchester Operations
Peoples Exchange Bank —Winchester, KY
- $16.85 - $25.27 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
Quick Apply
Remote Home Health Sales Agent
Slate Professional Resources, Inc. —United States
- $21 an hour
- Full-time
- Remote
- Mid-level
- Home Health
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Outbound Licensed Insurance Sales Rep- Remote Position
Forbes Insurance —United States
- $55,000 - $90,000 a year
- Full-time
- Remote
- Spanish
- Mid-level
- Organizational skills
- Paid holidays
- Dental insurance
Quick Apply

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Call Center Representative - Full Time - Winchester Operations
Peoples Exchange Bank —Winchester, KY
Answer incoming calls with a professional attitude and tone. Directs calls to the appropriate Market and/or Department.
$16.85 - $25.27 an hour
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Bilingual Patient Care Representative (Job#3334)
InnoSource —Columbus, OH
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Improveit Home Remodeling —Columbus, OH
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Customer Service Representative

Helpware -
Mount Sterling, KY

Quick Apply

Job Details

Full-time
$16 an hour
6 days ago

Benefits

Paid training
401(k)
Paid time off
Referral program

Qualifications

High school diploma or GED
Typing

Full Job Description

Customer Service Representative | Mt Sterling, KY and VA

About Us

Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.

Job Description

We are seeking a dedicated and adaptable Customer Support Representative to join our team. In this role, you will serve as the first point of contact for our patients/healthcare providers via phone and chat, assisting them with prescription drug inquiries, troubleshooting mail-order issues, and guiding them through basic resolution steps. You will become an expert on our GLP-1 products and functionalities, ensuring patient/healthcare provider satisfaction while maintaining professionalism and empathy at all times.

Key Responsibilities

Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers.
Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries (i.e. prescription submissions, tracking, refills and PHI updates.)
Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources.
Guide patients/healthcare providers through basic issue resolution procedures (i.e. online payments and prescription submissions through electronic medical records system-EMR)
Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices.
Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues through the proper support channels and follow up as needed.
Communicate technical information clearly and professionally to non-technical users. (i.e. assisting patients with online troubleshooting/assisting providers with prescription correction where needed)
Perform other related duties as assigned by managers.

Physical and Mental Requirements

Must be physically willing and able to sit for an 8-hour shift.
Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift.
Must be physically willing and able to manage multiple chat conversations simultaneously.
Must have the mental resilience to handle difficult or upset customers without experiencing anxiety.
Must have the ability to thrive in a high-volume, fast-paced call center environment.

Requirements

High School diploma or equivalent.
Minimum of 6 months experience in customer service via phone, email, or live chat.
Healthcare experience is not required but is considered a plus.
Startup experience is a plus.
Ability to thrive in a fast-paced, dynamic environment with frequent changes.
Open to working all shifts as needed by the business.

Qualifications

Strong communication and interpersonal skills.
Empathetic attitude with a positive and professional demeanor.
Ability to handle challenging customer interactions calmly and effectively.
Detail-oriented with strong organizational skills.
Tech-savvy and comfortable using CRM and online support tools.
Self-motivated and quick to adapt to new information and procedures.

We Offer

$16 USD per hour
Employee benefits (paid time off, 401K, and healthcare)
Meditation app
Referral program
Paid training
Continuous support
Growth opportunities

Quick Apply

Refine Your Search

call center representative jobs in mount sterling, ky

Customer Service Representative

Call Center Representative - Full Time - Winchester Operations

Remote Home Health Sales Agent

Outbound Licensed Insurance Sales Rep- Remote Position

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