Top 2331 Customer service representative Jobs in Mount Vernon, Ny

Customer Service Representative
Dual Fuel Corp —Mount Vernon, NY
- $66,300 - $75,000 a year
- Full-time
- Sales
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative Hybrid
Robison Oil —Port Chester, NY
- $21 an hour
- Overtime
- Hybrid work
- Background check
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Service Representative
IME Guards —Bronx, NY
- $45 - $55 an hour
- Part-time
- Microsoft Word
- High school diploma or GED
- Driver's License
Quick Apply
Customer Service Representative
U-Haul —New Rochelle, NY
- $17 - $18 an hour
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service Representative
Mick Radio Nuclear Inc —Mount Vernon, NY
- $23.50 - $26.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Health savings account
- Health insurance
Quick Apply
Membership Customer Service Rep
Wildlife Conservation Society —Bronx Zoo, NY
- $19 an hour
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Free parking
Customer Service Representative
Window Genie —Yonkers, NY
- $20 - $25 an hour
- Office
- Administrative experience
- POS
Quick Apply
Customer Operations Associate
Outset —Manhattan, NY
- $115,000 - $130,000 a year
- Full-time
- Hybrid work
- Mid-level
- Organizational skills
- 1 year
Quick Apply
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
White Plains Hospital —White Plains, NY
- $27.61 - $41.43 an hour
- Full-time
- Spanish
- Hospital
- Computer literacy
13d
Customer Service Remote Agent Position
Global Contact Services —Long Island City, NY
- $16.50 - $17.00 an hour
- Overtime
- Remote
- Entry level
- Paid training
Customer Service Representative (Part-Time - Hybrid)
Kowa American Corp —New York, NY
- $31 an hour
- Part-time
- Hybrid work
- English
- Mid-level
- Office
Quick Apply
Cashier/Customer Service Representative/Stocking
New Rochelle Sunoco —New Rochelle, NY
- $17 an hour
- Part-time
- Merchandising
- Ability to lift 50 pounds
- 21 years or older
Quick Apply
Customer Service Representative
Cleo —New York, NY
- $25.71 - $30.96 an hour
- Full-time
- Computer literacy
- Office
- Administrative experience
Quick Apply
Customer Service Representative
Deluxe Wood Cabinetry —Pelham, NY
- From $17 an hour
- Full-time
- Computer literacy
- Office
- Administrative experience
- Paid time off
- Employee discount
Quick Apply
9d
Customer Service Representative
One40 Rooftop —New York, NY
- $25.85 - $31.13 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
Quick Apply
2d
Temporary Member Services Representative - REMOTE
Quorum Federal Credit Union —Purchase, NY
- $21 an hour
- Temporary
- Remote
- Microsoft Excel
- High school diploma or GED
- US work authorization
Associate Customer Success Management
Censis —New York, NY
- $62,900 - $105,000 a year
- Surgery
- Mid-level
- Communication skills
Call Center Agent - English (Remote)
Stratford Solutions Inc. —New York, NY
- $20 an hour
- Weekends as needed
- Remote
- Bilingual
- Computer literacy
- Mid-level
Quick Apply
Customer Service Representative
Rochely Diaz Allstate Agency —Bronx, NY
- From $20 an hour
- Part-time
- Spanish
- Sales
- Customer service
- Paid time off
- Flexible schedule
Quick Apply
14d
Customer Service Specialist I #Full Time #Remote
61st Street Service Corp —Fort Lee, NJ
- $23.56 - $28.85 an hour
- Full-time
- Remote
- Entry level
- Under 1 year
- Health insurance
- Paid time off
Quick Apply

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Customer Service Representative

Dual Fuel Corp -
Mount Vernon, NY

Quick Apply

Job Details

Full-time
$66,300 - $75,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Customer communication
Sales
Customer service
English
HVAC
Customer support

Full Job Description

Dual Fuel Company LLC is an integrated energy services provider delivering boiler/burner installations, heating controls, boiler monitoring, and 24/7 emergency service to residential and commercial buildings across the New York City metropolitan area. Our Service division manages more than 400 active service agreements, and our proprietary Axxon platform gives customers real-time visibility into their heating systems. When a building loses heat in January, we are the company that answers — and this role is the voice they hear first.

The Role

This is not a call-center job. You will own the full lifecycle of every service call you touch — from first ring to final report — coordinating customers, property superintendents, and field technicians in real time while keeping NYC boiler compliance paperwork accurate and on schedule. The pace is fast, the stakes are real (heat and hot water for occupied buildings), and the bar is high. We are looking for someone who takes genuine pride in running a tight operation and being the person the team relies on.

Heating season (roughly October through May) is when this role matters most. Call volume rises sharply, no-heat emergencies take priority, and the team counts on steady, focused execution. Extended days may be required during heating season, particularly during emergency events. If you do your best work when it counts, you'll fit right in.

What You'll Own

Customer Service & Call Management

▪ Answer incoming service requests promptly, professionally, and courteously — and own each one through to resolution.

▪ Document customer concerns, service needs, and building details with complete accuracy; enter every service request into the system correctly so jobs run without friction.

▪ Schedule emergency service work directly with customers and property superintendents, triaging urgency and setting clear expectations.

▪ Verify technicians have completed service calls and that recommendations and follow-up actions are documented — nothing falls through the cracks on your watch.

▪ Compile and send detailed job reports upon service completion, and follow up with customers to confirm satisfaction.

▪ Procure equipment quotes from plumbing and heating supply houses and prepare repair estimates for customers.

▪ Review technicians' service notes and add clarity where needed before anything reaches a customer.

▪ Master the Axxon controls platform and confidently support customers who use it.

▪ Review completed service invoices for customer billing.

▪ Create, review, and schedule maintenance services in accordance with customer agreements.

Compliance

▪ Complete and track NYC boiler compliance paperwork with zero tolerance for missed deadlines.

Team Communication

▪ Keep the team continuously updated on job statuses, issues, and resolutions via Slack and internal tools.

▪ Maintain constant, clear communication with field technicians to resolve concerns during service calls in real time.

Who Thrives Here

We hire for ownership, not just experience. The people who succeed at Dual Fuel:

▪ Treat every service call as their responsibility until it is closed — no hand-offs into the void, no "that's not my job."

▪ Stay composed and decisive when five urgent things happen at once.

▪ Sweat the details: clean documentation, accurate data entry, deadlines met without reminders.

▪ Communicate directly and professionally with everyone from building superintendents to field mechanics.

▪ Spot broken processes and fix them instead of working around them.

If you prefer a slower pace, narrowly defined duties, or minimal accountability, this role is not the right fit — and that's okay. We would rather be honest up front.

Qualifications

▪ Proven experience in customer service, dispatch, or operations coordination — ideally in a trades, facilities, or service-business environment.

▪ Excellent verbal and written communication skills.

▪ Exceptional organization and attention to detail; able to manage multiple priorities under pressure.

▪ Proficiency with ERP/field-service systems (BuildOps a strong plus) and Slack.

▪ HVAC, boiler, or building-systems exposure a plus; degree in Mechanical Engineering a plus.

Why Dual Fuel

▪ High-trust, high-accountability team where strong performers are noticed, developed, and promoted.

▪ Real responsibility from day one — you run your desk; we don't micromanage people who deliver.

▪ Modern tools (BuildOps, Slack, Axxon) and a company that invests in doing service the right way.

▪ Stable, growing 100+ person company with a 400+ agreement service base and decades of NYC-metro relationships.

Job Type: Full-time

Pay: $66,300.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Experience:

HVAC office: 2 years (Required)

Language:

English (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in mount vernon, ny

Customer Service Representative

Customer Service Representative Hybrid

Customer Service Representative

Customer Service Representative

Customer Service Representative

Membership Customer Service Rep

Customer Service Representative

Customer Operations Associate

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Customer Service Remote Agent Position

Customer Service Representative (Part-Time - Hybrid)

Cashier/Customer Service Representative/Stocking

Customer Service Representative

Customer Service Representative

Customer Service Representative

Temporary Member Services Representative - REMOTE

Associate Customer Success Management

Call Center Agent - English (Remote)

Customer Service Representative

Customer Service Specialist I #Full Time #Remote

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