Top 25 Community support specialist Jobs in Mount Vernon Wa

Customer Support Specialist (On-site Banking Call Center)
HERITAGE BANK —Burlington, WA
- $20.00 - $28.61 an hour
- Extended hours
- Microsoft Outlook
- English
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Support Specialist (On-site Banking Call Center)
Heritage Bank NW —Burlington, WA
- $20.00 - $28.61 an hour
- Extended hours
- Microsoft Outlook
- English
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Support Specialist
PTLA Real Estate Group —Bellingham, WA
- $20 - $22 an hour
- 8 hour shift
- Computer literacy
- Merchandising
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Certified Peer Specialist - Various shifts
Pioneer Human Services —Burlington, WA
- $21.79 - $32.69 an hour
- Full-time
- Bachelor of Science
- Writing skills
- Residential
- AD&D insurance
- Health insurance
Quick Apply
6d
Unit Manager, The Centers for Student Access, Community, and Intercultural Communication (The Centers)
Western Washington University —Bellingham, WA
- $4,342 - $5,836 a month
- Email
- Background check
- 3 years
- University
Peer Recovery Specialist
Smokey Point Behavioral Hospital —Marysville, WA
- $24 - $26 an hour
- Part-time
- Vital signs
- Addiction Medicine
- High school diploma or GED
- Free parking
- Paid holidays
Quick Apply
Community Resource Navigator
Sea Mar Community Health Centers —Mount Vernon, WA
- $20.76 an hour
- Weekends as needed
- Spanish
- Sales
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
Certified Peer Support Specialist
CONQUER —Island County, WA
- $23 - $26 an hour
- Full-time
- Background check
- Psychiatry
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Floating Community Director
Indigo Real Estate Services —Bellingham, WA
- $58,000 - $62,000 a year
- Weekends as needed
- Remote
- Hospitality
- Sales
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Board Certified Behavior Analyst- BCBA
SpringHealth Behavioral Health and Integrated Care —Bellingham, WA
- $30 - $50 an hour
- Full-time
- Remote
- Psychiatry
- Licensed Clinical Social Worker
- Adults
- Work from home
- Opportunities for advancement
Clinical Mental Health Supervisor - FT
Pioneer Human Services —Sedro-Woolley, WA
- $42.27 - $70.45 an hour
- Full-time
- LMFT
- Microsoft Outlook
- Customer service
- AD&D insurance
- Health insurance
Quick Apply
Peer Counselor - PACT North - 32 hours
Compass Health —Mount Vernon, WA
- Part-time
- Background check
- Hospital
- Computer literacy
- 403(b) matching
- Paid holidays
Quick Apply
Peer Health Navigator - Mental Health 270
Telecare Corporation —Stanwood, WA
- $21.05 - $29.70 an hour
- Part-time
- 18 years or older
- CPR Certification
- Current TB test
- Wellness program
- Mileage reimbursement
Quick Apply
Certified Peer Health Navigator - Inpatient Acute 270
Telecare Corporation —Stanwood, WA
- $21.05 - $29.70 an hour
- Part-time
- Acute care
- 18 years or older
- Addiction Medicine
- Paid holidays
- Health insurance
Quick Apply
Plasma Center Nurse - LPN
Biolife Plasma Services —Bellingham, WA
- $29.44 - $40.48 an hour
- Part-time
- CPR Certification
- Nursing
- Customer service
- Paid holidays
- Disability insurance
9d
Plasma Center Nurse – RN
Biolife Plasma Services —Bellingham, WA
- $40.48 - $55.66 an hour
- Part-time
- CPR Certification
- Nursing
- RN License
- Paid holidays
- Disability insurance
9d
Medical Director in Community Health
Unity Care NW —Bellingham, WA
- $260,457 - $325,561 a year
- Full-time
- 5 years
- Travel
- Pediatrics
- Paid jury duty
- Health savings account
Peer Counselor (CORE Guide)
firsthand Health —Bellingham, WA
- $22 an hour
- Email
- Vital signs
- Mid-level
- Driver's License
- Paid training
- Dental insurance
Quick Apply

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Customer Support Specialist (On-site Banking Call Center)

HERITAGE BANK -
Burlington, WA

Apply Now

Job Details

Full-time
$20.00 - $28.61 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance
Paid sick time

Qualifications

Confidential information handling
Copy machines
High school diploma or GED
Fax machines
Customer support
Handling account queries
Technical Proficiency

Full Job Description

Heritage Bank has an exciting opportunity to join our organization!

Are you a friendly and helpful customer service professional? Can you expertly handle high-volume inbound calls while documenting call notes? Do you thrive on finding solutions for your customers? If so, apply today to learn more about this great opportunity!

Heritage Bank is seeking a Customer Support Specialist (Banking Call Center) at our Burlington Administrative Center. Individuals in this role help customers by providing a warm welcome and greeting to everyone who calls in for assistance, and will process a variety of financial requests, while learning and maintaining a thorough knowledge of the Bank's products and services, to inform customers of other bank services that will meet their current and future needs.

This position is Full Time; typical schedule is Monday – Friday 8:00 a.m. to 5:00 p.m. and rotating Saturdays 9:00 a.m. to 1:00 p.m. Flexibility is required to ensure adequate staffing for training or employee absences.

This position is fully onsite in Burlington, Washington.

Base Salary Range:

Level I - $20.00 - $21.62- $24.84 per hour

Level II - $22.00 - $22.70- $26.87 per hour

Senior - $23.00 - $23.84- $28.61 per hour

Depending on qualifications and experience Customer Service Center Representative (Customer Support Specialist) I, II or Senior may be considered.

The Role at a Glance:

Provide exceptional service to internal and external customers in accordance with the Heritage Bank Service Standards.
Build and maintain strong relationships with all internal and external customers.
Perform and/or assist with a full range of customer service oriented telephone activities; responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations, as needed.
Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource.
Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate.
Ability to consistently apply superior decision making techniques pertaining to inquiries and requests as they apply to existing policies and procedures, keeping within assigned approval limits.
Work effectively with other branches and departments as necessary for customer inquiry/problem resolution.
Follow up on customer inquiries not immediately resolved. Accurately and efficiently transfers customer calls to appropriate specialist(s), or for escalated issues, as needed, and/or for additional research or resolution.
Assesses customer and prospective customer needs, by telephone to meet their needs in a consistent and effective manner to build customer relationships.
Actively participates in marketing and sales promotions, and recommend and refer bank products based on customer needs. Participates in training programs to enhance knowledge and referral abilities.
Gains working knowledge of, and ensures bank activities, and job responsibilities are performed in compliance with, all state and federal banking laws and regulations.
Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.
Protects and maintains confidentiality with all customer financial data when handling customer requests and transactions.
Account maintenance for customer deposit accounts, including adjustments, researching, and file maintenance.
Contributes to the success of the Customer Service Center Department with willingness to share in all department responsibilities.

Core Skills and Qualifications:

High School Diploma or equivalent - required. Job-specific and/or ongoing participation in Bank sponsored education may be required.
Level I - Minimum 6 months to a year of recent experience in retail banking and/or bank operations, with emphasis on providing exceptional customer service, within a financial services and/or service center industry – required.
Level II - 2+ years recent experience in retail banking, bank operations and/or a service / call center environment, with working knowledge and experience in multiple functions including online/electronic banking, account maintenance, billing questions and research, regulatory compliance, operations, and phone applications and systems – required.
Senior - 3+ years recent call center experience with emphasis on providing exceptional customer service, advanced technical skills and thorough working knowledge and proficiency in all major functions within a service center environment, in a financial services industry - required.
Provides an exceptional level of quality service for internal and external customers, and responds to customers' needs, questions and concerns in an accurate, effective, and timely manner to solicit feedback to improve service.
Ability to maintain and manage personal composure when confronted with a difficult situation and/or customer, with the ability to provide clients with information, data, advice and solutions, as well as gain their trust and respect with all levels of staff and management.
Excellent listening, verbal, written and telephone etiquette business communication skills, with the ability to communicate outstanding/follow up or technical issues over the phone, in person and via email; with the ability to read, write, speak and understand English well.
Demonstrated sales and business development skills with the ability to identify customer needs and cross-sell the Bank’s products and services with confidence – preferred.
Detail oriented with strong organizational, problem-solving, data review, processing, time management skills, and a strong focus on accuracy; with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met.
Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments.
Ability to work effectively as a team contributor on all assignments.
Ability to gain working knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank’s policies, procedures, products, and services.
Demonstrated ability to quickly focus on key issues and make decisions under pressure of time constraints.
Flexible with and accepting of change in a fast paced environment.
Unquestionable integrity in handling sensitive and confidential information required.
General use and understanding of MS Office products (Word, Excel, Outlook); knowledge of telephony hardware/software and contact center specific applications – preferred, with the ability to learn and adapt to new technologies quickly. Understanding and working knowledge of the Bank’s core processing/operating system and experience using Cisco telecommunication systems – preferred.

Working Environment/Conditions:

Climate controlled office environment.
Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent employee and customer contacts and interruptions during the day.
Work requires regular attendance, punctuality and adherence to agreed-upon schedule(s) with willingness to work a flexible and/or rotating schedule, Saturday’s and/or extended hours, as needed.

Physical Demands/Effort:

Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day while communicating with customers by phone.
Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials.
Occasional lifting 15 - 20 lbs. (e.g., files, boxes, equipment)

At Heritage Bank, we work hard, but we also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!

As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day. *pro-rated from start date, and/or hours worked. To view Benefits Summary: Apply > Current Openings > position > attachment.

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.

Heritage Bank is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.

Job applicants have certain legal rights. Please click here for information regarding these rights.

If you need assistance completing the online application, please email: [email protected]

Salary Range Disclaimer

The base salary range represents Heritage Bank’s current salary range for the position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance. The range listed is just one component of Heritage Bank’s total compensation package for full time and part time employees. Depending on position, other total compensation rewards may include, monthly, quarterly or annual incentive, and/or bonuses.

Keywords: #BankingCallCenter, #CustomerServiceRepresentative, #CustomerSupport, #BankingCustomerService #telephonebanker

##JobCategory:Customer Service Center##
##Street:435 E. George Hopper RD##
##City:Burlington##
##State:WA##
##ZipCode:98233##
##Internal:false##

Apply Now

Refine Your Search

community support specialist jobs in mount vernon wa

Customer Support Specialist (On-site Banking Call Center)

Customer Support Specialist (On-site Banking Call Center)

Customer Support Specialist

Certified Peer Specialist - Various shifts

Unit Manager, The Centers for Student Access, Community, and Intercultural Communication (The Centers)

Peer Recovery Specialist

Community Resource Navigator

Certified Peer Support Specialist

Floating Community Director

Board Certified Behavior Analyst- BCBA

Clinical Mental Health Supervisor - FT

Peer Counselor - PACT North - 32 hours

Peer Health Navigator - Mental Health 270

Certified Peer Health Navigator - Inpatient Acute 270

Plasma Center Nurse - LPN

Plasma Center Nurse – RN

Medical Director in Community Health

Peer Counselor (CORE Guide)

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