Top 4 Customer success manager fraud/aml strategy Jobs in Mountain View, Ca

Customer Success Manager - Fraud/AML Strategy
DataVisor —Mountain View, CA
- Full-time
- Remote
- 3 years
- SQL
- Analysis skills
- Paid time off
Quick Apply
Enterprise Account Manager
Jumio —Sunnyvale, CA
- $133,801 - $161,746 a year
- Email
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- 8 years
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- Senior level
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Product Marketing Manager
DataVisor —Mountain View, CA
- $120,000 - $160,000 a year
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- Marketing
- 5 years
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AiPrise —San Jose, CA
- $190,000 - $215,000 a year
- Full-time
- 6 years
- Product management
- Mentoring
- Paid parental leave
- Paid holidays
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Customer Success Manager - Fraud/AML Strategy

DataVisor -
Mountain View, CA

Quick Apply

Job Details

Full-time

Benefits

Paid time off

Qualifications

AI models
Project team coordination
Managing customer accounts
Customer communication
Client onboarding
Product roadmapping
Presentations for conferences or internal meetings
AI tools proficiency
Improving operational efficiency
ROI
Business consulting
SQL
Managing clients in a customer support role
Key Performance Indicators
Collaboration with product development teams
Machine intelligence
Bachelor's degree
Anti-Money Laundering (AML) compliance (compliance procedures implemented)
Customer engagement
Data-driven problem-solving
Fraud prevention policy implementation
Client growth strategy
Machine learning (ML) fundamentals
Cross-functional team management
Cross-functional communication
Data analysis software
System performance monitoring
Database software proficiency

Full Job Description

DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's fraud and anti-money laundering (AML) solutions scale infinitely and enable organizations to act on fast-evolving fraud and money laundering activities in real time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine, and investigation tools work together to provide significant performance lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly, dramatically lowering total cost of ownership, compared to legacy point solutions. DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe.

Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven. Come join us!

Job Summary

As a Customer Success Manager (CSM), you will serve as a strategic partner to key enterprise clients, helping them drive ROI through advanced fraud detection, AML compliance, and operational optimization. You’ll lead customer engagements across a portfolio of Fortune 500 companies in FinTech, Banking, and E-commerce, providing expert guidance on how to maximize value from our industry-leading SaaS platform.

Your responsibilities include monitoring detection system performance, advising on best practices for using machine learning models, rules engine, and device intelligence signals, and identifying opportunities to reduce fraud or money laundering risks and streamline operations. You’ll work cross-functionally with Product and Engineering teams to advocate for customer needs and support ongoing innovation.

This role combines strategic consulting, data-driven decisioning, and hands-on product expertise to deliver measurable impact for our clients.

Requirements

Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value realization
Understand client business models, fraud/AML risk exposure, and operational needs to define success criteria and shape tailored solution strategies
Partner closely with clients to align our fraud detection and AML platform capabilities to their goals, driving measurable improvements in fraud prevention, loss reduction, and operational efficiency
Coordinate with internal teams (including Modeling, Product, and Engineering) to ensure timely delivery of enhancements, issue resolution, and optimization of detection outcomes
Translate customer insights into actionable feedback for internal roadmap planning and product improvements
Monitor detection performance metrics, support quarterly business reviews, and proactively identify opportunities for expansion or deeper integration
Educate clients on best practices in fraud/AML strategies and platform usage to maximize return on investment
Represent the voice of the customer internally and the voice of our platform externally, including participation in industry events, customer workshops, and solution showcases

Skillset Requirements

3+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries
Deep understanding of fraud/AML use cases such as transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection
Experience working with machine learning-based detection systems and/or rule engines for fraud prevention
Strong analytical skills; proficient with SQL, and experience in Python or R for data exploration and investigation
Excellent verbal and written communication skills; able to explain technical concepts to both technical and non-technical stakeholders
Confident in leading customer-facing discussions and executive presentations
Highly organized with strong project ownership and time management skills; able to manage multiple enterprise accounts simultaneously
Bachelor’s degree in a technical, analytical, or business-related field; advanced degree a plus

Benefits

Base salary, bonus & PTO

Quick Apply

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customer success manager fraud/aml strategy jobs in mountain view, ca

Customer Success Manager - Fraud/AML Strategy

Enterprise Account Manager

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Senior Product Manager, AI

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