Top 67 Print support specialist Jobs in Mountain View, Ca

Print Support Specialist
Ricoh —Mountain View, CA
- Full-time
- Mid-level
- Office
- High school diploma or GED
7d
Production Sales Specialist
Xerox —San Jose, CA
- $70,080 - $140,160 a year
- Full-time
- 5 years
- Bachelor's degree
- Contracts
- Paid holidays
- Health insurance
Teacher of Visually Impaired - San Jose, CA
BlazerJobs —San Jose, CA
- $35.25 - $58.25 an hour
- Full-time
- School experience
- Teaching Certification
- Mid-level
Quick Apply
5d
Director, Adult Education Workforce Development and Industry Partnership
Milpitas Unified School District —Milpitas, CA
- $182,190 - $215,363 a year
- Weekends as needed
- Background check
- 5 years
- Teaching Certification
- Health insurance
- Dental insurance
Quick Apply
Thermoplastic Operator
Tri Valley Striping LLC —Alviso, CA
- $30 - $40 an hour
- Overtime
- Construction site
- Mid-level
- CDL
- Disability insurance
- Health insurance
Quick Apply
Thermoplastic Operator
Tri Valley Striping LLC —Newark, CA
- $30 - $40 an hour
- Overtime
- Construction site
- Mid-level
- CDL
- Disability insurance
- Health insurance
Quick Apply
Thermoplastic Operator
Tri Valley Striping LLC —Union City, CA
- $30 - $40 an hour
- Overtime
- Construction site
- Mid-level
- CDL
- Disability insurance
- Health insurance
Quick Apply
Thermoplastic Operator
Tri Valley Striping LLC —Sunol, CA
- $30 - $40 an hour
- Overtime
- Construction site
- Mid-level
- CDL
- Disability insurance
- Health insurance
Quick Apply
Creative Content and Design Specialist
Lucile Packard Foundation for Children’s Health —Palo Alto, CA
- $105,000 - $115,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Commuter assistance
- Paid parental leave
Office Support Specialist (On Call)
SPS North America —Sunnyvale, CA
- $22 - $24 an hour
- On call
- Office
- Microsoft Office
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
8d
Technical Service Delivery Specialist
Ricoh —Mountain View, CA
- Full-time
- Maintenance
- Mid-level
- Office
6d
Customer Service Specialist (CSR II)
Resource Label Group —Newark, CA
- $25 - $28 an hour
- Mid-level
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Field Support Specialist
SPS North America —Sunnyvale, CA
- $21 - $24 an hour
- Office
- High school diploma or GED
- Analysis skills
- Health savings account
- Disability insurance
Quick Apply
1d
Digital Support Specialist
California Teachers Association —Burlingame, CA
- $7,669 - $8,236 a month
- Computer literacy
- Salesforce
- Research
Content and Operations Specialist
Stanford University —Stanford, CA
- $80,559 - $150,378 a year
- Weekends as needed
- Hybrid work
- Mid-level
- 3 years
- University
Inventory & Warehouse Operations Specialist
RPM Fitness Inc —Campbell, CA
- $70,500 - $73,000 a year
- Full-time
- Oracle
- Customer service
- English
Hospitality Specialist
Opensity Solutions —Redwood City, CA
- $25 - $30 an hour
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
11h
Alternate Format Specialist, Office of Accessible Education
Stanford University —Stanford, CA
- $90,801 - $102,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
12d
Communications Specialist
DRT Strategies, Inc. —Palo Alto, CA
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- Travel
- US work authorization
Service Specialist
Opensity Solutions —Palo Alto, CA
- Up to $22 an hour
- Full-time
- Hospitality
- Ability to walk for extended periods
- High school diploma or GED
- Opportunities for advancement
Quick Apply

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Print Support Specialist

Ricoh -
Mountain View, CA

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Job Details

Full-time
7 days ago

Qualifications

Customer communication
High school diploma or GED
Help desk systems
Hand tools

Full Job Description

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Field Representative II, Print Support POSITION PROFILE

Responsible for the daily support of assigned RICOH managed devices within the customer's fleet.

Responds to customer requests for technical support and training, with the focus being on customer service. Responsible for consumable (toner, labels, paper, etc.) replenishment, appropriately facilitating service and supply requests. Capable of performing basic end-user device maintenance tasks, escalating service problems as necessary. Responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.

Job Duties and Responsibilities

Works to ensure that the Service Level Agreements (SLAs) between the customer and RICOH are achieved.
Responsible for the daily monitoring of device service and supply alerts, responding to and resolving service requests so device availability meets service level agreements.
Maintains an accurate asset list and location of managed devices with available printer fleet tools and databases.
Supports continuous fleet optimization efforts through identification of over/under-utilized, frequently serviced, and exception devices.
Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates service problems as necessary.
Adheres to the IMACD process, coordinating and supporting functional tasks, managing and communicating statuses in a timely manner.
Maintains an adequate supplies inventory level for devices and their volume requirements.
Responsible for supply ordering and maintaining appropriate PAR (Periodic Automatic Replacement) levels.
Monitors and returns unused and excess RICOH-owned supplies as PAR levels dictate.
Documents and reports all fleet meter reads.
Provides training on the use of RICOH equipment and features.
Provides Team Member training on the use of equipment and features and aids in mapping devices.
Utilizes support resources to minimize field service dispatch and then escalates issues to Level 2 support, as necessary.
Proactively communicates to the customer the status of problem resolution.
Provides the end users with detailed remote access knowledge and documents complete troubleshooting information.
Assists in hot-swap tasks needed to ensure the user experience stays intact.
Responsible for moving desktop printers to a new location only with approval through the SR process.
Manages on-site hardware inventory.
Manages printer procurement as required by the customer.
Manages hot-swap inventory.
Supports inventory and implementation efforts.
Completes all required administrative tasks in an accurate and timely manner.
Exhibits a professional appearance and positive demeanor.
Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)

Typically requires:

High School Diploma (or equivalent), with additional education preferred.
IT Help Desk Support experience (application and hardware support).
Technical Training & Certifications: HP Certifications.
Completion of Ricoh Learning Institute courseware within the specified timeframe, as assigned/directed by management.

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent customer service skills, including the ability to follow up to ensure closure of issues and communicate effectively.
Good project management skills and the ability to prioritize tasks.
Strong technical knowledge of network and site-specific printers, and company products.
Possesses strong interpersonal and verbal communication skills.
Possesses a methodical approach to resolving problems.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levels.
Requires internal contact within the department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting, or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files, and small parts, etc.).
Requires moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

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Refine Your Search

print support specialist jobs in mountain view, ca

Print Support Specialist

Production Sales Specialist

Teacher of Visually Impaired - San Jose, CA

Director, Adult Education Workforce Development and Industry Partnership

Thermoplastic Operator

Thermoplastic Operator

Thermoplastic Operator

Thermoplastic Operator

Creative Content and Design Specialist

Office Support Specialist (On Call)

Technical Service Delivery Specialist

Customer Service Specialist (CSR II)

Field Support Specialist

Digital Support Specialist

Content and Operations Specialist

Inventory & Warehouse Operations Specialist

Hospitality Specialist

Alternate Format Specialist, Office of Accessible Education

Communications Specialist

Service Specialist

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