SPS Global is seeking a dependable and service-oriented Route Driver/Courier Floater to support on-site client operations in Santa Clara, California. This role is responsible for safe, accurate, and timely delivery of mail and parcels across campus locations while maintaining strict chain-of-custody standards and operational excellence.
The ideal candidate is reliable, detail-focused, and capable of working independently while representing SPS with professionalism. In addition to courier responsibilities, this role provides flexible support to front- and back-office functions to ensure seamless service delivery.
The Route Driver/Courier Floater provides exceptional courier services by receiving dispatch instructions, retrieving mail and parcels from designated offices, and delivering items safely and efficiently.
This role also serves as a cross-trained team member who may provide backup coverage for office services operations as needed to maintain continuity of service.
Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership
Travel a predefined courier route via company vehicle to deliver mail and parcels
Perform scheduled pick-ups and deliveries by accurately following maps and written instructions
Maintain detailed logs and time stamps for all items received and delivered
Support chain-of-custody requirements in accordance with operating procedures
Respond to client requests accurately and ensure timely order fulfillment
Complete all required paperwork in a timely, accurate, and legible manner
Operate company vehicles safely and in compliance with state and company standards
Follow company protocol in the event of an accident and/or injury
Maintain vehicle condition through routine servicing (oil changes, tire rotation, fluid checks, refueling)
Ensure vehicle cleanliness and readiness for daily operation
Deliver 5-star customer service in all forms of communication
Follow Operational Service Excellence performance standards
Build professional relationships with customers and internal teams
Maintain professionalism and composure when handling sensitive inquiries
Determine when additional support is required for complex requests
Proactively seek additional work during downtime
Provide front- or back-office coverage as needed
Assist with shipping and receiving procedures
Validate packing slips for accuracy of incoming and outgoing materials
Train backup personnel and provide guidance on policies and procedures
High School Diploma or equivalent
Current state-issued driver's license with a clean driving record
Ability to safely operate a company motor vehicle
Strong organizational and time management skills
Excellent verbal and written communication skills
Ability to multitask and work independently
Basic computer proficiency and ability to learn required systems
Professional appearance and adherence to company policies
2+ years of related work experience
Working knowledge of MFD equipment
Experience with shipping and receiving procedures
Familiarity with validating packing slips and handling materials accurately
Strong customer service orientation
Attention to detail and accuracy
Independent and accountable work style
Problem-solving and analytical ability
Dependability and professionalism
Ability to move packages using a wheeled cart (up to 60 lbs. capacity)
Ability to walk, bend, kneel, stand, and sit for extended periods
Manual dexterity for operating office machinery
Physical and mental capability to operate a company vehicle safely
Travel:
Local travel required
Career Growth: Opportunities to expand skills across courier and office services operations.
Learning & Development: A culture that supports professional growth and service excellence.
We Recognize Talent: Recognition programs available across all employee levels.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.
Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.
Disclaimer:
This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
