Top 136 Senior manager e commerce Jobs in Mountain View, Ca

Store Manager, Jewelry
Brilliant Earth —San Jose, CA
- $80,000 - $100,000 a year
- Full-time
- CRM software
- Background check
- Merchandising
- Commuter assistance
- Paid parental leave
5d
Luxury Sales Assistant Manager
Brilliant Earth —San Jose, CA
- $70,400 a year
- Full-time
- Background check
- Merchandising
- Mid-level
- Commuter assistance
- Paid parental leave
5d
Sr Digital Experience Manager
Tailored Shared Services, LLC —Dublin, CA
- $116,000 - $135,000 a year
- Full-time
- Hybrid work
- Marketing
- Merchandising
- Office
- Store discount
- Paid jury duty
Quick Apply
Senior Software Engineering Manager - Global E-commerce
TikTok —San Jose, CA
- $308,000 - $588,000 a year
- 5 years
- System design
- Office
- Paid parental leave
- Paid holidays
Account Program Manager, Creative Operations - Corporate Merchandise
NVIDIA —Santa Clara, CA
- $136,000 - $218,500 a year
- Full-time
- Bachelor of Science
- Merchandising
- Mid-level
Senior Product Manager
Wing —Palo Alto, CA
- $176,000 - $187,000 a year
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
4d
Senior Product Manager, Agentic Shopping
Apple —Cupertino, CA
- $175,500 - $311,700 a year
- Computer science
- 7 years
- Computer Science
- Employee stock purchase plan
- Health insurance
Product Manager, Shopping Experience
Apple —Cupertino, CA
- $175,500 - $311,700 a year
- Computer science
- 7 years
- Computer Science
- Employee stock purchase plan
- Health insurance
Senior Supply Manager - Resource Management
ByteDance —San Jose, CA
- $159,000 - $360,000 a year
- English
- Office
- 3 years
- Paid parental leave
- Paid holidays
Senior Program Manager, Platform, Apple Store Online
Apple —Sunnyvale, CA
- $175,500 - $311,700 a year
- 7 years
- Bachelor of Science
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
2d
Manager, Content SEO Programs
Apple —Cupertino, CA
- $195,200 - $293,800 a year
- Mentoring
- Senior level
- 4 years
- Employee stock purchase plan
- Health insurance
Senior Manager - Content Personalization
Sony Interactive Entertainment —San Mateo, CA
- $175,800 - $263,600 a year
- Remote
- Marketing
- 11+ years
- Analysis skills
- Wellness program
- Health insurance
Senior Product Manager, Growth
Adobe —San Jose, CA
- $125,800 - $239,725 a year
- Full-time
- 5 years
- Product management
- Fair chance
8d
Technical Lead Manager, Global E-commerce
TikTok —San Jose, CA
- $254,400 - $480,000 a year
- Computer Science
- System design
- Java
- Paid parental leave
- Paid holidays
12d
Director, Product Marketing - NVIDIA Retail AI
NVIDIA —Santa Clara, CA
- $272,000 - $517,500 a year
- Full-time
- Computer science
- Computer Science
- Engineering
3d
Manager, Data & Analytics - Apple Retail Online
Apple —Cupertino, CA
- $212,600 - $319,800 a year
- Computer Science
- 5 years
- System design
- Employee stock purchase plan
- Health insurance
Senior Manager, Retail Technology Special Projects
Apple —Cupertino, CA
- $250,800 - $376,300 a year
- Research
- Presentation skills
- Machine learning
- Employee stock purchase plan
- Health insurance
Senior Manager - Customer Success
InMobi —San Mateo, CA
- $144,500 - $180,225 a year
- 5 years
- Senior level
- Communication skills
- Health savings account
- Health insurance
Quick Apply
Global Product Activation Manager, YouTube Shopping
YouTube —San Bruno, CA
- $124,000 - $177,000 a year
- Full-time
- Mid-level
- Office
- SQL
Sr. Manager, Product Marketing
Poshmark —Redwood City, CA
- $141,176 - $199,412 a year
- Full-time
- 5 years
- Product management
- Mentoring

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Store Manager, Jewelry

Brilliant Earth -
San Jose, CA

Apply Now

Job Details

Full-time
$80,000 - $100,000 a year
5 days ago

Benefits

Commuter assistance
Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Gym membership
Life insurance

Qualifications

Retail industry sales team management experience
Sales team management
Data interpretation
Time-based sales targets
Sales leadership
Management experience within retail industry
B2C business model

Full Job Description

Store Manager, Jewelry - San Jose, CA

We are seeking a motivated and dynamic Store Manager, Jewelry (Customer Experience Manager) with strong business acumen to lead our team in achieving and exceeding sales goals. This role requires a proactive leader with a deep focus on driving sales performance, ownership of store outcomes, and exceptional leadership abilities. This results-oriented leader will foster a passion for delivering exceptional customer experiences and driving sales performance.

The ideal candidate will be able to work a full-time schedule of Tuesday - Saturday. This role is in-person at our San Jose, CA showroom location.

The targeted salary budget for this position is $80k - 100k annually. This compensation budget range may be adjusted at any time at the discretion of the company.

Key Responsibilities:

Sales Performance and Business Growth:
- Recruit, lead, and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet quarterly sales targets.
- Demonstrate a robust understanding of business processes and KPIs, coaching each team member to achieve performance goals.
- Drive showroom sales performance by analyzing data, identifying opportunities for improvement, and implementing strategic initiatives.
Ownership of Store Performance:
- Take full accountability for the showroom and office operations, ensuring they meet the highest standards of customer service and operational efficiency.
- Implement efficiency improvement initiatives, policies, and procedures to enhance the customer experience and operational performance.
- Partner with Workforce Operations Analysts to create and maintain a comprehensive team schedule, ensuring coverage for all duties and appointments.
Leadership and Team Development:
- Foster an environment of partnership, positivity, and a bias toward action, inspiring the team to excel and deliver exceptional customer service.
- Provide ongoing training, coaching, and performance feedback to develop the team's skills and capabilities.
- Participate in the sourcing and selection processes to build teams of high-performing talent.
- Lead by example in conducting in-person customer appointments, presenting jewelry in a luxury goods environment.
Customer Experience Management:
- Consistently seek ways to improve the customer experience, collaborating with the customer care team to resolve escalations and ensure customer satisfaction.
- Maintain a luxury environment in the showroom, upholding visual merchandising and retail operations standards, including planogram updates and seasonal roll-outs.
- Respond to customer inquiries via phone, email, and live chat, ensuring a personalized and exceptional service experience.
Cross-Functional Collaboration:
- Collaborate across departments, including operations, merchandising, retail operations, marketing, HR, and customer care, to drive business growth and customer satisfaction.
- Innovate and bring new ideas to enhance processes and customer engagement.

Qualifications:

Proven experience managing people in retail or direct-to-consumer sales, with a focus on achieving and exceeding sales targets.
Strong leadership abilities with the capacity to inspire and develop a high-performing team.
Excellent business acumen with the ability to analyze data and make strategic decisions.
Exceptional communication skills, both written and verbal.
Robust CRM software experience.
Entrepreneurial spirit and self-starter mindset.
BA degree or equivalent, preferred.
Commitment to respect and inclusion in the workplace.
Interest in socially and environmentally responsible organizations and products.

What We Offer

At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:

Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
Set Schedule. We offer consistent weekly hours, and 2 consecutive days off.
Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!
Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry.
Sales Incentive Programs. Incentive programs to recognize and reward performance.
Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year.
Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
Disability and Life insurance. 100% employer-paid.
Pre-Tax Commuter Benefits.

How to Apply & What to Expect:

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

You'll receive an email when we've received your application and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and an opportunity to chat with a few of our Customer Experience senior leaders via video call!

#IND111

More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information.

Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records.

Notice to Colorado Applicants: There is no application deadline. Applications will be accepted on a rolling basis.

Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job.

Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [email protected].

Apply Now

Refine Your Search

senior manager e commerce jobs in mountain view, ca

Store Manager, Jewelry

Luxury Sales Assistant Manager

Sr Digital Experience Manager

Senior Software Engineering Manager - Global E-commerce

Account Program Manager, Creative Operations - Corporate Merchandise

Senior Product Manager

Senior Product Manager, Agentic Shopping

Product Manager, Shopping Experience

Senior Supply Manager - Resource Management

Senior Program Manager, Platform, Apple Store Online

Manager, Content SEO Programs

Senior Manager - Content Personalization

Senior Product Manager, Growth

Technical Lead Manager, Global E-commerce

Director, Product Marketing - NVIDIA Retail AI

Manager, Data & Analytics - Apple Retail Online

Senior Manager, Retail Technology Special Projects

Senior Manager - Customer Success

Global Product Activation Manager, YouTube Shopping

Sr. Manager, Product Marketing

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