Focuses on clearly identifying user needs or areas of opportunity related to business and anticipating them to craft problem statements, user persona(s), and goal(s) that will meet or exceed the user expectations. Evaluates user experiences to assess discoverability, usability, accessibility, and desirability. Identifies and creates the right method (e.g., user journeys, wireframes, information architecture, user flow diagrams, and/or mockups) to design and communicate the desired user experience. Begins to lead cross-functional teams to work on multiple design projects from concept through delivery, ensuring quality throughout the full cycle. Gathers and/or analyzes feedback from end users following release and identifies key findings.
Key Responsibilities
AI Experience:
- Lead the experience strategy for AI-powered capabilities across Oracle Database products.
- Design intuitive, user-centered workflows for AI-assisted experiences, including copilots, conversational interfaces, intelligent recommendations, and guided workflows.
- Define user journeys, interaction models, information architecture, wireframes, and prototypes that simplify complex database tasks.
- Establish design principles and best practices for AI interactions that promote trust, transparency, discoverability, and explainability.
- Partner with Product Management to ensure customer experience considerations are incorporated into product strategy and roadmap planning.
Customer Advocacy:
- Champion the voice of the customer across cross-functional product teams.
- Synthesize research findings into clear, actionable recommendations that influence product priorities, design decisions, and engineering implementation.
- Present research insights, usability findings, and experience recommendations to Product, Engineering, and executive leadership.
- Drive customer-centered decision making across multiple Database initiatives.
Defining User Needs:
-Identifies and leverages existing internal and external patterns for multiple projects, while providing guidance to junior staff to ensure consistency across projects.
-Establishes collaboration with stakeholders, subject matter experts, fellow designers, product teams, and development to enable greater understanding of the relevant domain and the service blueprint for a given project.
-Focuses on clearly identifying user needs or areas of opportunity related to business and anticipating them to craft problem statements, user persona(s), and goal(s) that will meet or exceed the user expectations.
-Defines and leads establishment of directions regarding the full ecosystem of touch points, workflows, and other elements of the user experience journey.
Research Execution:
-Analyzes user research data to capture user goals and arrive at the best approach to telling the story of user needs and of the designed solution to the problem statement.
-Utilizes and/or conducts various research methods (e.g., qualitative, quantitative) with end users and other relevant stakeholders where needed, to understand purpose and ensure a viable solution is identified.
-Identifies the need for user research and design-led approaches within Oracle.
Designing and Prototyping-Designing:
-Identifies and creates the right method (e.g., user journeys, wireframes, information architecture, user flow diagrams, and/or mockups) to design and communicate the desired user experience.
-Tests and refines the design based on quality, regulatory compliance, safety, and accessibility and catches improvement opportunities / gaps in the solution or approach before its finalization.
-Develops detailed conceptual model definition, ensures design coherence and consistency with the conceptual model, and thoughtfully extends/adapts the model based on user feedback and usage data.
-Leverages the existing design systems, style guides, patterns, templates, and components where possible and adapts where needed; begins to advise junior team members where needed.
-Creates new patterns and experiences when existing patterns are not able to meet the identified user needs.
-Actively participates in design reviews within the design team and leads peer review within their area of work.
-Presents concepts, ideas, and feasibility to key stakeholders (e.g., product developers, management, end users, marketing) to establish common understanding of the designs, gain buy in, and ensure timelines can be met.
-Presents and communicates design processes, recommendations, alternatives, and trade-offs effectively with senior directors and across teams during design reviews.
-Ensures team members have the necessary resources to execute on design goals.
Basic Qualifications:
- Bachelor's degree in Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Design, Computer Science, Information Sciences, or a related discipline.
- 10+ years of experience in User Experience Design, Product Design, UX Research, Human Factors, or related fields.
- Demonstrated experience designing enterprise software or cloud platform experiences.
- Strong portfolio showcasing experience design and user research across complex software products.
- Experience planning and conducting qualitative and quantitative user research.
- Expertise translating research findings into product and design recommendations.
- Experience designing AI-assisted experiences, conversational interfaces, or intelligent product workflows.
- Strong understanding of user-centered design methodologies, interaction design, usability principles, and information architecture.
- Experience using modern design and research tools such as Figma, Qualtrics, Maze, or similar platforms.
- Excellent written, verbal, and presentation skills with the ability to influence cross-functional stakeholders.
Preferred Qualifications:
- Experience with database technologies, cloud infrastructure, developer tools, or enterprise software platforms.
- Familiarity with Generative AI, Large Language Models, intelligent assistants, and AI-driven product experiences.
- Experience defining customer personas and customer journey frameworks.
- Knowledge of product analytics and experience measurement techniques.
- Experience working in agile software development environments.
