Top 204 Customer service representative Jobs in Mountain View, Ga

Customer Care Specialist
Asphalt Buyer II LLC —Rock Spring, GA
- Full-time
- Mid-level
- Office
- Ability to climb stairs
Quick Apply
6d
Consumer Affairs Call Center Representative
McKee Foods Corporation —Collegedale, TN
- $19.67 - $25.39 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Bachelor's degree
- Business Administration
- Profit sharing
- Paid parental leave
14h
Customer Benefit Advisor I (On-Site)- Chattanooga
Unum Group —Chattanooga, TN
- $21 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Loan repayment program
- Disability insurance
Customer Service Representative
Labcorp —Chattanooga, TN
- Overtime
- Medical office experience
- HIPAA
- Research
- Employee stock purchase plan
- Disability insurance
5d
Customer Service/Dispatcher
Bailey’s Heating and Air —Fort Oglethorpe, GA
- $16 - $18 an hour
- Urgently hiring
- Administrative experience
- Organizational skills
- Communication skills
12d
Customer Service/Dispatcher
Bailey's Heating and Air —Fort Oglethorpe, GA
- $16 - $18 a year
- Urgently hiring
- Administrative experience
- Organizational skills
- Communication skills
Quick Apply
12d
Home Repair Customer Advocate
HomeServe USA Corp —Chattanooga, TN
- $18 an hour
- Overtime
- High school diploma or GED
- Organizational skills
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Client Support Representative
Mike Collins & Associates, Inc. —Chattanooga, TN
- From $45,000 a year
- Full-time
- Computer literacy
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
6d
Customer Service Rep
M&M Industries, Inc. —Chattanooga, TN
- Full-time
- 5 years
- ERP systems
- Administrative experience
Quick Apply
Customer Service Agent
DSV —Chattanooga, TN
- $19.50 an hour
- Full-time
- Microsoft Word
- Mid-level
- Windows
Customer Service Specialist
Advanced Technical Ceramics Company —Chattanooga, TN
- From $25 an hour
- Full-time
- Background check
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
Quick Apply
HVAC Dispatching/ Customer Service Representative
One Hour Heating & Air Conditioning of Chattanooga, TN —Chattanooga, TN
- $17 - $20 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- Health insurance
Quick Apply
Customer Success Representative
SONAR —Chattanooga, TN
- From $50,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
7d
Customer Service Agent (Monday-Friday, 9:00 AM-5:00 PM)
DSV —Bridgeport, AL
- $22.25 an hour
- Full-time
- Microsoft Word
- Mid-level
- Windows
Customer Experience Representative
Metro Plumbing, Heating & Air —Chattanooga, TN
- $18 an hour
- Full-time
- Entry level
- Health insurance
- 401(k)
Quick Apply
Teller/CSR
SouthEast Bank —Chattanooga, TN
- Full-time
- High school diploma or GED
- Experience equivalent to degree accepted
- Associate's degree
Client Service Representative – Receptionist
Animal Clinic East —Chattanooga, TN
- Full-time
- Computer literacy
- High school diploma or GED
- Medical-Surgical
- Disability insurance
- Health insurance
Quick Apply
11d
Office of The President Tier I
HomeServe USA —Chattanooga, TN
- $20.53 - $27.37 an hour
- Overtime
- Microsoft Outlook
- English
- Research
Quick Apply
14d
Client Service Representative
Animal Clinic Downtown —Chattanooga, TN
- Part-time
- Basic math
- Medical-Surgical
- Medical terminology
- Health savings account
- Disability insurance
Quick Apply
Customer Service - Custom
SOUTHERN CHAMPION TRAY LLC —Chattanooga, TN
- Full-time
- Microsoft Outlook
- Word processing
- English
Quick Apply
5d

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Customer Care Specialist

Asphalt Buyer II LLC
Rock Spring, GA

Quick Apply

Job Details

Full-time
6 days ago

Qualifications

Customer follow-ups
Objection handling (sales technique)
Customer communication
Customer relationship building
Email customer support
De-escalation techniques
Conflict de-escalation
Mid-level
Incident Escalation
Post-sales issue resolution
High school diploma or GED
Managing clients in a customer support role
Client retention
Decision making
Customer engagement
Order issue resolution
Customer interaction during outreach
Email support
Cross-functional communication

Full Job Description

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.

Position Description:

The Customer Care Specialist provides exceptional support for customers, resolving complex customer issues with accuracy and efficiency. This role supports a specific group of customers expecting personalized service and handles tier 2 and tier 3 escalations.

Key Responsibilities

Build relationships with customers to understand their business and provide effective solutions.
Collaborate with DOS, market teams, and Financial Services to quickly resolve customer escalations.
Communicate escalated customer concerns to all levels of the sales team until resolved.
Coordinate bulk order entry with the CS team and follow up with customers.
Ensure proactive outreach to customers affected by route delays through coordination with the CS team.
Handle tier 2/3 escalations unresolved by the CSR team, including: price changes, terms updates; credit/rebills, and credit card approvals.
Identify and communicate trends to leadership.
Proactively address potential account issues with customers.
Provide exceptional support for customers requiring specialized assistance, through phone calls and emails.

Competencies

Action-Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders.
Builds Customer Loyalty - Ability to make every customer interaction positive; Balances appropriate focus on tasks and service, Collaborates with team members to best serve customers, Demonstrates respect for the customer, Describes impact of customer experience, Empathizes with customers, Explains customer experience and related loyalty metrics, Focuses on simplicity when addressing the customer, Identifies important interaction points with customers, Leverages available resources to meet customer needs, Provides solutions to the customers' problems, Recognizes importance of customer loyalty, Services diverse customers, Takes responsibility for addressing customer concerns
Builds Rapport - Quickly and effectively establishes trust within the buying centers in the client's organization.
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer-Focused Approach - Keeps customer at center of sale~Collaborates with customers~Elevates partner insights~Uses common terminology
Decision Quality - Making good and timely decisions that keep the organization moving forward.
In-Depth Questioning - Seeks to understand the client's situation~Explores client problems and solutions~Differentiates between complaining and a desire for action
Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Manages Resistance - Responds to client concerns~Seeks understanding before responding~Addresses objections~Follows up after resolution
Navigates Customer Challenges - Listens nondefensively to angry/upset customers~Defuses customer tension~Explains and addresses customer issues~Offers appropriate goodwill gestures~Keeps promises made to the customer~Prepares for commonly encountered customer challenges~Assists multiple customers simultaneously
Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
Strengthens Customer Connections - Connects on a personal level~Demonstrates a willingness to help customers~Chooses customer-focused words and phrases~Acknowledges what the customer says~Affirms the customer's choices~Appreciates what the customer does~Assures the customer of the organization's commitment~Transitions a customer to another service provider~Avoids technical or industry-specific jargon
Understands Customer Needs - Understands customer context~Uncovers customer Key Performance Indicators~Articulates customer objectives~Adds value to partnerships
Understands Issues/Motivations - Adapts to changing goals/objectives~Maintains focus on win-win goal~Identifies key interests~Recognizes key negotiation points~Shares goals and recognizes value

Qualifications

High School or GED degree

Skills

Builds Customer Loyalty
Builds Rapport
Communicates Effectively
Customer-Focused Approach
Decision Quality
Ensures Accountability
Interpersonal Savvy
In-Depth Questioning
Manages Resistance
Manages Ambiguity
Navigates Customer Challenges
Plans & Aligns
Strengthens Customer Connections
Situational Adaptability
Understands Customer Needs
Understands Issues/Motivations
Action-Oriented
Customer-Focused

Physical Demands/Working Conditions

Physical Demands Category: Office

Physical Demands/Work Environment/Travel Requirements: • Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. • Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. • Travel required: As required by the position.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace

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Quick Apply

Refine Your Search

customer service representative jobs in mountain view, ga

Customer Care Specialist

Consumer Affairs Call Center Representative

Customer Benefit Advisor I (On-Site)- Chattanooga

Customer Service Representative

Customer Service/Dispatcher

Customer Service/Dispatcher

Home Repair Customer Advocate

Client Support Representative

Customer Service Rep

Customer Service Agent

Customer Service Specialist

HVAC Dispatching/ Customer Service Representative

Customer Success Representative

Customer Service Agent (Monday-Friday, 9:00 AM-5:00 PM)

Customer Experience Representative

Teller/CSR

Client Service Representative – Receptionist

Office of The President Tier I

Client Service Representative

Customer Service - Custom

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