Top 101 Guest service agent Jobs in Mountain View Ca

Front Desk Agent
Nobu Hotel Palo Alto —Palo Alto, CA
- $25.85 - $26.85 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
14d
Front Desk Agent
The Ameswell Hotel —Mountain View, CA
- $26.30 an hour
- Full-time
- Hotel
- Math
- Computer skills
- 401(k)
- Paid time off
Quick Apply
14d
Front Desk Agent
el PRADO Hotel —Palo Alto, CA
- $22 - $25 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
3d
Front Desk Agent
Aloft Mountain View Hotel —Mountain View, CA
- $22.50 an hour
- Research
- Hotel
- Computer skills
- Employee discount
Quick Apply
AC Hotel Sunnyvale Cupertino - Front Desk Agent
Evolution Hospitality —Sunnyvale, CA
- $21 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Guest Service Agent - Signia by Hilton San Jose
Hilton —San Jose, CA
- $31.32 an hour
- Overnight shift
- Hotel
- 1 year
- Entry level
- Paid parental leave
- Employee stock purchase plan
Front Office Agent
Treehouse Sunnyvale, L.L.C. —Sunnyvale, CA
- $27 an hour
- Part-time
- Hotel
- 1 year
- Entry level
2d
Hotel Front Desk Agent
Oxford Hotel & Resorts LLC. DBA Creekside Inn —Palo Alto, CA
- $24.45 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
Quick Apply
8d
Front Desk Agent
Residence Inn Mountain View —Mountain View, CA
- $20 an hour
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Front Desk Agent (Full-Time)
Residence Inn Silicon Valley I —Sunnyvale, CA
- $20.50 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Front Desk Agent
Marriott International, Inc —Half Moon Bay, CA
- $32.82 - $33.85 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
3d
Front Desk Agent (Full-Time)
Homewood Suites Palo Alto —Palo Alto, CA
- $21 - $23 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Front Desk Agent
Residence Inn Silicon Valley II —Sunnyvale, CA
- $20.50 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Front Office Agent
Wild Palms —Sunnyvale, CA
- $21 - $23 an hour
- Full-time
- Hotel
- Ability to stand for extended periods
- Communication skills
Guest Services Agent
Rebel Hotel Company —Sunnyvale, CA
- $19.00 - $19.50 an hour
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Crescent Hotels & Resorts LLC —San Jose, CA
- $31.13 an hour
- Hotel
- Computer skills
- Negotiation
- Employee discount
Quick Apply
Guest Service Agent - Embassy Suites Hotel Santa Clara Silicon Valley
Hilton —Santa Clara, CA
- $20 an hour
- Part-time
- Hotel
- Communication skills
- Entry level
- Paid parental leave
- Employee stock purchase plan
Guest Service Agent
Millennium Hotels and Resorts —Sunnyvale, CA
- $26 an hour
- Weekends as needed
- Bilingual
- Ability to walk for extended periods
- Computer literacy
- AD&D insurance
- Paid holidays
Quick Apply
8d
AC Hotel Santa Clara - Front Desk Agent
Evolution Hospitality —Santa Clara, CA
- $21 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Desk Experience Curator
Coury Hospitality —Sunnyvale, CA
- $21 an hour
- Full-time
- Mid-level
- Hotel
- Under 1 year
Quick Apply

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Front Desk Agent

Nobu Hotel Palo Alto -
Palo Alto, CA

Quick Apply

Job Details

Full-time
$25.85 - $26.85 an hour
14 days ago

Qualifications

Computer operation
Customer communication
De-escalation techniques
Conflict de-escalation
Food Handler Certification
Quality data entry
Customer data entry

Full Job Description

POSITION SUMMARY:

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of the stay to meet the hotel’s high standard of quality.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Greets guests immediately with a friendly and sincere welcome, registers, and assigns rooms to guests.
Provides information to the Guest regarding the hotel and its services, such as outlets hours, amenities, local attractions, etc.
Completes the registration process by inputting and retrieving information from the computer system, confirming pertinent information including guest information, length of stay and room type.
Codes the electronic keys and issues the room key folder to the guest.
Swipe credit cards for authorization using electronic acceptance method.
Handles cash, makes change and balances the assigned cash bank.
Promptly answers the Front Desk telephone within three rings using the correct daytime greeting and proper telephone etiquette.
Answers internal calls related to housekeeping or engineering requests and dispatches the appropriate personnel.
Answers inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions, acting as on-site Concierge.
Inputs messages into the computer. Retrieves messages and communicates the content to the guest.
Retrieves mail, small packages and faxes for guests as requested.
Assists guests at check out, inquires about satisfaction of stay, and resolves any issues if necessary. Also encourages guests to leave positive feedback on social media outlets.
Fields Guest complaints, conducting thorough research to develop the most effective solutions.
All other duties as assigned by the supervisor.

OTHER:

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to and including termination.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, including nights, weekends and holidays.

Upon employment, all employees are required to fully comply with the hotel rules and regulations for the safe and efficient operation of the hotel facilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger. Collect accurate information and resolve conflicts.
Ability to access and accurately input information using a moderately complex computer system.
Able to communicate in a positive and clear speaking voice.
Excellent organizational skills.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to use reasonable judgement when making decisions that impact guest satisfaction.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
The ability to speak multiple languages is preferred, though not required.
Meets legal age requirements for the position

EDUCATION and/or EXPERIENCE:

High school diploma is preferred, though any combination of education and/or experience that provides the required knowledge, skills and abilities will be considered. Prior Hospitality experience is preferred, ideally in a luxury environment.

CERTIFICATES, LICENSES AND REGISTRATIONS:

Valid California Food Handler Card

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand (for up to eight hours per shift excluding required meal periods and rest breaks), reach for items commonly used, speak to and listen to guests. The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

GROOMING:

All employees must maintain a neat, clean and well-groomed appearance; specific guidelines can be found in the Employee Handbook.

Quick Apply

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