Top 5 helpdesk specialist Jobs in mountain view ca

Support Desk Specialist
Avicena Tech —Sunnyvale, CA
- $60,000 - $75,000 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
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IT Help Desk Specialist
FM Industries —Fremont, CA
- $30 - $35 an hour
- Full-time
- Microsoft Outlook
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
IT Helpdesk Support Specialist
Eridu AI —Saratoga, CA
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
IT Support Specialist
Avathon —Pleasanton, CA
- $70,000 - $110,000 a year
- Google Workspace
- Mid-level
- Office

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Desktop Administrator – Network Specialist
AlliedUp Cooperative, Inc. —Oakland, CA
Make a direct impact through your technical expertise. This role is ideal for someone who enjoys hands-on technical support while contributing to reliable, high…
$65,000 - $80,000 a year
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IT Help Desk Specialist
FM Industries —Fremont, CA
Log telephone calls to the Helpdesk ticketing systems, if needed. Deploy PC hardware, computer peripherals, scanners, desk phones, and mobile devices (iOS,…
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Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
$40,000 - $50,000 a year
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IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…

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helpdesk specialist jobs near mountain view ca

Support Desk Specialist

Avicena Tech
Sunnyvale, CA

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Job Details

Full-time
$60,000 - $75,000 a year

Qualifications

Desktop computer repair
SSO
Network troubleshooting
Copy machines
Laptop (troubleshooting support)
Printer (troubleshooting support)
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Technical customer support for office equipment
MFA
IP networking
Technical Proficiency
Peripheral hardware support

Full Job Description

Avicena is a privately held company developing microLED based ultra-low power high bandwidth interconnects for chip-to-chip communications. This technology will revolutionize High-Performance (HPC) and Cloud computing, as well as other industries where low power interconnects are critical like camera sensors, autonomous vehicles, and aerospace. Avicena is headquartered in Sunnyvale, California with a development center in Edinburgh, Scotland. The company was founded in 2019 by leading technologists from the optical networking industry with a track record of delivering breakthrough products. (www.avicena.tech)

About the role:

We are seeking a responsible and technically skilled Helpdesk Support Technician to join our team. The ideal candidate will have a passion for troubleshooting, a solid understanding of Windows 11, Microsoft 365, and a working knowledge of TCP/IP. You will be responsible for providing application support, assisting users with technical issues, managing hardware support, and ensuring tasks are handled in a timely and efficient manner. This role also requires providing after-hours support and maintaining high levels of customer satisfaction through exceptional service delivery.

Responsibilities:

Provide remote support to end-users via phone, email, or chat, ensuring timely and effective resolution of technical issues.
Troubleshoot and resolve hardware issues, including desktops, laptops, printers, network multifunction copiers, and peripheral devices.
Provide support for Windows 11, and Microsoft 365 environments, troubleshooting software and system-related issues.
Microsoft Outlook, Word, PowerPoint, SharePoint, and OneDrive
Offer application support for various software programs and internal tools.
Utilize ticketing systems to log, track, and manage technical support requests.
Maintain a thorough understanding of TCP/IP networking, helping to diagnose and resolve connectivity issues.
Install applications, troubleshoot user issues,
Collaborate with team members to address complex issues and escalate as necessary.
Provide after-hours support or holiday support as required and participate in the on-call to support critical issues.
Demonstrate a willingness to learn new technologies and processes, improving technical expertise and service delivery.

Qualifications:

Minimum of 2 years of experience in helpdesk and user support roles.
Strong technical knowledge of Windows 11, and Microsoft 365.
Experience providing hardware support for desktops, laptops, printers, network multifunction copiers, and peripherals.
Working knowledge of TCP/IP and general networking principles.
Experience with DNS, DHCP, PING, Drive Mapping, Network connections.
Proven ability to troubleshoot technical issues and provide timely resolutions.
Good communication skills, both verbal and written, with a focus on clear and concise customer interactions.
Strong problem-solving skills and attention to detail.
Ability to work independently and manage multiple tasks effectively in a fast-paced environment.
Familiarity with SSO and MFA.

Preferred Qualifications:

Experience with remote desktop tools and remote support software.
Basic knowledge of Windows servers management.
Experience with Active Directory is preferred.
Degree in Computer Science or Information Technology is preferred.

The pay range for this role is:
60,000 - 75,000 USD per year(Sunnyvale)

Quick Apply

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helpdesk specialist jobs in mountain view ca

Support Desk Specialist

IT Help Desk Specialist

IT Helpdesk Support Specialist

IT Support Specialist

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