Top 231 Incident manager Jobs in Mountain View Ca

Manager, Operations - Transportation
Watchpoint Logistics, Inc. —Burlingame, CA
- $95,000 - $105,000 a year
- Hybrid work
- Office
- Microsoft Office
- Analysis skills
- Wellness program
- Health insurance
13d
Account Manager - Security
Prosegur —San Jose, CA
- $79,000 a year
- Weekends as needed
- Hospitality
- CPR Certification
- Clean driving record
Quick Apply
10h
Transportation Systems Engineer
Silicon Transportation Consultants —San Jose, CA
- From $95,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- SQL
- Relocation assistance
- Health insurance
Quick Apply
6d
Supervisor, Domestic Forwarding
Watchpoint Logistics, Inc. —Burlingame, CA
- $38 - $42 an hour
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Wellness program
- Health insurance
13d
Lead After School Teacher and Camp Counselor
Temple Beth Sholom —San Leandro, CA
- $27 - $29 an hour
- Full-time
- Background check
- Classroom
- CPR Certification
- Paid holidays
- Health insurance
Quick Apply
Overseas EHS Specialist
EZSVS USA Inc. —Santa Clara County, CA
- From $50,000 a year
- Full-time
- English
- Mid-level
- 3 years
Quick Apply
Data Center FOC Monitoring Operations Specialist
Tellusicom INC —Santa Clara, CA
- $5,300 - $5,700 a month
- Weekends as needed
- Mid-level
- Analysis skills
- Continuous improvement
Quick Apply
14d
Major Incident Manager
Cognizant —Mountain View, CA
- $77,000 - $85,000 a year
- Full-time
- 7 years
- Senior level
- Paid parental leave
- Employee stock purchase plan
3d
Field Support Manager
Hertz —Mountain View, CA
- $95,000 - $110,000 a year
- Weekends as needed
- 5 years
- Driver's License
- Supervising experience
- Travel reimbursement
- Paid parental leave
1d
Lead Security Operations Program Manager
Rivian —Palo Alto, CA
- $121,800 - $152,300 a year
- Email
- Hybrid work
- Children
- In-person
- Senior level
- Employee stock purchase plan
- Disability insurance
Residential Security Agent
Nickel Group Operating Co LLC —Santa Clara, CA
- $62 an hour
- 8 hour shift
- CPR Certification
- Writing skills
- Mid-level
Quick Apply
Helpdesk Lead
Kodiak —Mountain View, CA
- $140,000 - $190,000 a year
- Google Workspace
- Office
- Windows
- Health savings account
- Paid holidays
Campus Security Manager
Google —Sunnyvale, CA
- $129,000 - $187,000 a year
- Full-time
- 5 years
- Military
- Analysis skills
1d
Incident Commander - Condor CA
Surefox North America Inc —Menlo Park, CA
- $28.75 - $30.00 an hour
- Part-time
- Background check
- 18 years or older
- Military
Quick Apply
Residential Security Agent
Concentric —Palo Alto, CA
- $45 an hour
- 12 hour shift
- CPR Certification
- Military
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
3d
Program Manager III, Fraud and Risk Management Operations, Google Store
Google —Mountain View, CA
- $159,000 - $231,000 a year
- Full-time
- 5 years
- Office
- SQL
Incident Response Manager - Data Center
TikTok —San Jose, CA
- $100,800 - $220,400 a year
- Holidays
- Computer Science
- 5 years
- Fair chance
- Paid parental leave
- Paid holidays
Shift Lead
Wayve —Sunnyvale, CA
- $115,000 - $127,000 a year
- Google Workspace
- 5 years
- English
8d
Infrastructure Operations Program Manager
CoreWeave —Sunnyvale, CA
- $122,000 - $179,000 a year
- 3 years
- US work authorization
- In-person
- Paid parental leave
- Health savings account
Quick Apply
Incident Commander
Surefox North America Inc —Santa Clara, CA
- $30 an hour
- Full-time
- Background check
- 18 years or older
- CPR Certification
Quick Apply

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incident manager jobs near mountain view ca

Manager, Operations - Transportation

Watchpoint Logistics, Inc. -
Burlingame, CA

Apply Now

Job Details

$95,000 - $105,000 a year
13 days ago

Benefits

Wellness program
Health insurance
Dental insurance
401(k) 4% Match
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

General freight transportation
Computer operation
Customer communication
Customer relationship building
Resource allocation (project management tasks)
Road transportation operations
Managing logistics operations teams
Operational management
Coaching
Logistics customer service
Client rapport building
Performance feedback (performance evaluation method)
De-escalation techniques
Conflict de-escalation
Microsoft Office
Team development
Human resources management
Team training
Customer engagement
Data interpretation
Leading team collaboration initiatives
Root cause analysis
Managing business operations budgets
Task assignment
Customer service problem-solving
Data-driven decision making
Team motivation (leadership skill)
Operations planning
Organizational budget management

Full Job Description

Description:

The Manager, Transportation Operations leads the teams responsible for executing all aspects of the domestic freight lifecycle, including planning, sourcing, delivery, and billing. By utilizing daily operational dashboards and tracking key performance indicators (KPIs), the Manager optimizes resource allocation, maintains strict regulatory compliance, and ensures a high level of operational execution.

Pay & Perks

Medical, Dental, and Vision Insurance
Life Insurance
401k + 4% Company Match
Vacation, Sick Pay + Holidays
Employee Assistance Program
Monthly Team Lunches
Wellness Program

The starting pay for this position is expected to be $95,000 - $105,000 annually. Exact compensation is based on skills, experience, education, and location.

This is a hybrid job, reporting to the office three days per week.

Job Duties

Manage the daily activities of the Domestic Forwarding team. Empower operations team to implement proactive exception management protocols to ensure issues are identified and resolved before the customer notices.
Develop and execute company operating procedures for the efficient and profitable management of Watchpoint’s transportation operations
Maintain full ownership of team KPI’s and daily dashboards, leveraging real-time data to monitor performance, hold team members accountable, and ensure strict adherence to execution standards.
Utilizes the transportation management system (TMS) to manage shipment workflow, ensure accurate freight movements, and shipment information
Provide prompt and accurate information to the team to ensure all members are working to meet/exceed our customers' expectations
Utilize analytics to drive decision making, manage team member performance and improve quality. Promote usage among the team to ensure appropriate action is being taken in response to results
Monitor team member activity, productivity and quality metrics; work one-on-one with team members providing coaching and guidance to drive results. Support team members with problem resolution or remove barriers when appropriate
Accountable for the professional development of direct reports to ensure proper goal setting, training and project requirements are met
Conduct regular performance reviews and provide ongoing training to enhance team member capabilities
Monitors service failures through the Salesforce Incident Management tool and formulates or contributes corrective actions as applicable
Work collaboratively with sales and customer service to ensure service execution and reliability
Ensure financial goals and budgets are met and develop short-term actions to address any budgetary shortfalls
Identify opportunities for revenue growth and cost savings to maximize profitability

Requirements:

Advanced use of computer systems and applications (e.g. MS Office, TMS) as trained/required.
Able to deliver quality results consistently and on schedule. Self-motivated and follows through on initiatives.
Experience in delivering world class customer service skills through problem solving, rapport building, and effectively de-escalating high pressure conversations with patience and decorum.
Leads with humility and respects others, promotes a culture of safety, trust and teamwork. Self-regulates emotions, displaying a calm demeanor.
Communicates with clarity and confidence in customer, executive and team environments. Employs active listening and strong negotiation skills when necessary.
Uses independent judgment and is able to identify problems, root-cause, and develop effective solutions. Generates new ideas to support change and creatively solves problems.
Manages priorities and sets productivity expectations. Ensures initiatives are fairly distributed and the team is set to successfully deliver on project objectives. Identifies and takes accountability for meeting KPIs.
Effectively manages team performance through training, coaching, and feedback.
Strong leadership and motivational skills in managing diverse teams. Able to delegate tasks and responsibilities, sets clear and impactful goals and holds team members accountable.
Demonstrated experience with managing human, financial and operational resources resulting in optimization of resources. Strong analytical skills; makes decisions based on long-term payoffs or outcomes.

Education and Experience

Bachelor’s degree plus a minimum of 2 years of supervisory experience in transportation or equivalent combination of education and experience.

Physical Requirements

The usual and customary methods of performing the job's essential functions require the following physical demands: operating a computer, remaining stationary for most of the shift, and occasionally moving about the workspace. The person in this position frequently exchanges information using email and other electronic communication methods and must be able to observe and report on communication received via phone and computer.

About Us: At Watchpoint, you will work alongside a small but highly experienced multidisciplinary family, where we value and respect all individual strengths and contributions. Our mission is to be the employer of choice, achieving world class employee and customer satisfaction in the transportation and logistics industry. At Watchpoint, we recognize that employee satisfaction and engagement is the driving force to successfully realizing our Company’s mission. In fact, we continuously rely on employee feedback to understand how to maximize our teams’ professional and personal growth. Every member of our team is a critical component at Watchpoint.

Watchpoint Logistics, Inc. is an equal opportunity employer.

Visit us at https://www.watchpointlogistics.com

Apply Now

Refine Your Search

incident manager jobs in mountain view ca

Manager, Operations - Transportation

Account Manager - Security

Transportation Systems Engineer

Supervisor, Domestic Forwarding

Lead After School Teacher and Camp Counselor

Overseas EHS Specialist

Data Center FOC Monitoring Operations Specialist

Major Incident Manager

Field Support Manager

Lead Security Operations Program Manager

Residential Security Agent

Helpdesk Lead

Campus Security Manager

Incident Commander - Condor CA

Residential Security Agent

Program Manager III, Fraud and Risk Management Operations, Google Store

Incident Response Manager - Data Center

Shift Lead

Infrastructure Operations Program Manager

Incident Commander

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