Top 426 It Jobs in Mountain View Ca

Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Data Center FOC Monitoring Operations Specialist
Tellusicom INC —Santa Clara, CA
- $5,300 - $5,700 a month
- Weekends as needed
- Mid-level
- Analysis skills
- Continuous improvement
Quick Apply
Program Success Associate (West Coast Only)
Tuition.io, Inc. —California
- $21.64 - $26.44 an hour
- Overtime
- Remote
- Background check
- Spanish
- Google Workspace
- Health savings account
- Health insurance
Quick Apply
IT Support Analyst
ID.me —Mountain View, CA
- $89,918 - $104,880 a year
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
12d
IT Support Specialist
PlayStation Global —San Mateo, CA
- $93,800 - $140,800 a year
- Rotating shift
- Mid-level
- Windows
- AWS
- Wellness program
- Health insurance
14d
Desktop Support Technician (Entry Level) - IT
Pacific Coast Trane —Sunnyvale, CA
- $22 - $28 an hour
- Overtime
- Ability to lift 50 pounds
- Trade school
- 1 year
Quick Apply
Desktop Support Technician Greater Bay Area Supporting Kalesta facilities throughout the Bay Area region.
KALESTA HEALTHCARE GROUP LLC —Menlo Park, CA
- $35 - $50 an hour
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
6d
Executive IT Support Specialist
SpaceX —Palo Alto, CA
- $105,000 - $130,000 a year
- Extended hours
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Employee stock purchase plan
IT Specialist - Mountain View, CA & Milpitas, CA
Aeva —Mountain View, CA
- $81,900 - $110,900 a year
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Paid holidays
IT Support Technician
Rivet Industries, Inc. —San Jose, CA
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Windows
- US work authorization
Quick Apply
Help Desk Support Engineer
Sierra Circuits Inc. —Sunnyvale, CA
- $25 - $30 an hour
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- English
- AD&D insurance
- Paid holidays
Quick Apply
IT Specialist - Palo Alto
Mistral AI —Palo Alto, CA
- Full-time
- Google Workspace
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
13d
Associate IT Support Engineer
Iconvergence —Palo Alto, CA
- $27.82 - $30.00 an hour
- Full-time
- Google Workspace
- Writing skills
- English
Quick Apply
13d
IT HelpDesk/Desktop Support Technician
Gardner Health Services —Alviso, CA
- $27 - $32 an hour
- Full-time
- Spanish
- Mid-level
- Office
- Profit sharing
- Paid holidays
Quick Apply
Technical Support Engineer
WECO —Woodside, CA
- $80,000 - $110,000 a year
- Full-time
- Spanish
- Clean driving record
- Up to 50% travel
- Paid parental leave
- Health savings account
Quick Apply
IT Help Desk Engineer
C3 AI —Redwood City, CA
- $85,000 - $109,000 a year
- Mid-level
- Windows
- Microsoft Office
19h
Desktop Support Technician, IT Operations
Tesla —Palo Alto, CA
- $24.00 - $52.80 an hour
- Full-time
- Azure
- Mid-level
- Windows
- Commuter assistance
- Health savings account
Technical Operations Manager
KDInfotech —Santa Clara, CA
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- 5 years
- No experience needed
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Technical Support Analyst
Accenture —Mountain View, CA
- $30.13 - $40.13 an hour
- Full-time
- Mid-level
- High school diploma or GED
- US work authorization
- Disability insurance
- Health insurance
11d
IT Technician
Definitive Networks, Inc. —Pleasanton, CA
- $75,000 - $90,000 a year
- Full-time
- Azure
- Customer service
- English
- Paid training
- Paid holidays
Quick Apply

I want to receive the latest job alert for it in mountain view ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it jobs near mountain view ca

Technical Support Manager - HVAC Construction

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products.

The ideal candidate has hands-on experience in residential construction. In addition to general construction knowledge, they will have knowledge of all aspects of HVAC, but especially radiant floor heating, boilers, heat pumps, air conditioning, ERV and HRV technologies, as well as the controls that are applied to these systems.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it jobs in mountain view ca

Technical Support Manager - HVAC Construction

Data Center FOC Monitoring Operations Specialist

Program Success Associate (West Coast Only)

IT Support Analyst

IT Support Specialist

Desktop Support Technician (Entry Level) - IT

Desktop Support Technician Greater Bay Area Supporting Kalesta facilities throughout the Bay Area region.

Executive IT Support Specialist

IT Specialist - Mountain View, CA & Milpitas, CA

IT Support Technician

Help Desk Support Engineer

IT Specialist - Palo Alto

Associate IT Support Engineer

IT HelpDesk/Desktop Support Technician

Technical Support Engineer

IT Help Desk Engineer

Desktop Support Technician, IT Operations

Technical Operations Manager

Technical Support Analyst

IT Technician

I want to receive the latest job alert for it in mountain view ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected