FIRSTRUST BANK
RECOGNIZES THE LEADER IN YOU
As one of the region’s foremost community banking institutions, we take pride in fostering leadership.
As a Firstrust employee, your growth is our growth.
For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success.
For us, that means employees who offer exemplary customer service with a commitment to our values - honesty, integrity and accountability.
Principally responsible for daily review of exception reports, transactional alerts, and other proactive monitoring tools employed by Operations Risk Management. Equally responsible for daily maintenance and oversight of the Bank’s physical security protocols, hardware, and policies. Daily interaction with all departments and functional areas of the Bank, contracted vendors, and their designees is expected. Effective time management and strong multi-tasking skills are essential to this role to ensure proper response to incidents, emergencies, or other issues in a 24/7 environment.
JOB DUTIES AND RESPONSIBILITIES:
- Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Directs customers to appropriate person to open account.
- Actively sells and promotes corporate products to potential and existing customers.
- Possesses knowledge of corporate products and services, to suggest products.
- Perform other duties as directed by the Loss Prevention Manager and/or VP of Operations Risk Management.
- Initiate and evaluate all reported, communicated, or discovered incidents of fraud, possible loss, or security related matters.
- Initiate investigation into all matters of possible fraud, identity theft, or loss to the Bank. Document all events on the Investigative Case Log, and create and maintain electronic and paper case files as appropriate.
- Investigate all Returned Checks delivered from Deposit Operations.
- Initiate Investigative Cases, create & maintain case files, enter pertinent and appropriate information on the Investigative Case Log in real time.
- Identify and communicate to Management any instance of possible suspicious activity, draft potential Suspicious Activity Reports for SAR Review Committee, and if approved, file via BAM & BSA E-Filing.
- Conduct and ensure daily maintenance, oversight, and review all infrastructure safeguards, including but not limited to all access control systems, premise alarm systems, branch and operations center surveillance systems, and vendor provided security services.
- Report and respond to physical security matters, incidents, alarm responses, emergencies, or other issues in a 24/7 environment.
- Respond to bank robberies or other emergencies as appropriate for the incident.
- Retrieve and retain all appropriate and relevant bank records kept in the normal course of business that are related to suspected criminal activity or case investigation, or issue mitigation.
- Conduct daily proactive reviews of ATM deposits, E-Funds alerts, Kiting reports, Bank Robbery Alerts, Negative Checking and Savings Accounts.
- Update and maintain correct reporting to Chex-Systems.
- Process incoming recovery checks and complete proper reporting for any items posting to any General Ledger account.
- Process death notices and complete bad address reviews as they come up.
- In instances of possible coordinated card compromises or related data breaches affecting customer account, initiate and complete existing SQL queries to determine common point of compromise and additional risk.
- As needed, produce and publish informational alerts to key banking departments that are related to Active Frauds, Bank Robbery Suspects, or other like urgent issues.Act as the primary point of contact for security and related infrastructure vendor service calls and sightvisits. Identify and address, with the appropriate vendors, all incidents, malfunctions, or other security or infrastructure related issues.
- Conduct physical inspections pertaining to Clean Desk Policy compliance and Physical Security Walk-Through Audits. Document findings and submit a written Findings and Recommendations report to senior management.
- Conduct training of coworkers on the function and utilization of all access control systems, premise alarm systems, branch and operations center surveillance systems, and vendor provided security services as appropriate.
- Conduct BSA/AML reviews and decision alerts related to large ATM cash deposits, monetary instruments purchased with cash, loans closed with cash, check or transfers, loans secured with cash collateral, and certificates of deposit closed within a year of opening.
- Conduct OFAC file scans for ACH IAT, APEX, CFR, EFT, and Monetary Instrument Payee alerts. Conduct reviews as appropriate and decision alerts.
- Coordinate the removal/addition of security infrastructure during times of branch closings/openings, etc.
- Coordinate all document destruction across the organization. Arrange and oversee scheduled purges at our corporate and operations buildings, special purge projects and branch purges.
- Reconcile invoices from various vendors for the VP of Operations Risk Management.
- Act as the backup for ODP issues when Ops Risk Coordinator-BSA is out of the office.
- Receive and record all collections payments on behalf of the Collections Department, then distribute the payments to that department.
- Receive and record all reimbursement payments applied to the proper General Ledger account.
- Represent Firstrust Bank through attendance and participation at area security, fraud, investigations, and/or banking operations industry group meetings and training events.
- This position is also responsible for any special projects, investigations, or analysis assigned by either the Loss Prevention and Security Manager or the VP of Operations Risk Management.
OTHER JOB DUTIES AND RESPONSIBILITIES:
- Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Directs customers to appropriate person to establish business relationships.
- Other duties as assigned.
PHYSICAL AND SENSORY REQUIREMENTS:
- Prolonged periods sitting at a desk and working on a computer.
- Regularly required to drive a motor vehicle, occasional air travel, attending meetings at various venues, including but not limited to customers’ offices and/or properties, restaurants and other meeting locations, and ascend/descend stairs and or ladders occasionally to perform inspections.
- The employee may be required to lift files/materials up to 20 pounds to take to various locations.
- The incumbent will be expected to operate a computer terminal.
- Prolonged periods sitting at a desk and working on a computer
POTENITAL ON-THE-JOB-RISKS:
EDUCATION, TRAINING AND EXPERIENCE:
- High School Graduate or equivalent
- 2 to 4 years general banking/back office experience
- Demonstrated knowledge of security and investigative protocols, procedures, and strategies
- Successful experience with banking software
- Must demonstrate excellent organizational, verbal, and written communication skills
- Computer experience is essential with an functional knowledge of Microsoft Word, Excel and Outlook
Firstrust Bank provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender, (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran’s status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law. This policy applies to all areas of employment, including, without limitation, recruitment, hiring, training and development, promotion, transfer, termination, compensation, benefits, and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.
Firstrust Bank is an Equal Opportunity Employer.
If you have a disability and need an accommodation to complete the application process, please email Firstrust Bank Human Resources Department
[email protected]. Include your full name, best way to reach you, and the accommodation needed to assist with the application process.
Firstrust provides reasonable accommodations so that disabled individuals may participate in the application and selection process. Please state your reasonable accommodation request for assistance in your message.
Only reasonable accommodation requests related to applying for a specific position within Firstrust will be reviewed at the email address and phone number supplied.
Please advise Firstrust of any accommodation you require to express an interest in a specific opening by emailing or calling:
[email protected] or 215-728-8265.
