Top 83 Dispatcher Jobs in Mukwonago Wi

Service Dispatcher
Midwest Heating and Cooling —Mukwonago, WI
- $25 - $32 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
Hot Shot Lead Dispatcher
Chicago Parts & Sound Enterprises (CPSE) —Brookfield, WI
- $1 an hour
- Weekends as needed
- Background check
- DOT physical examination
- Pass drug screening
- Paid parental leave
- AD&D insurance
12d
Dispatcher/Office Assistant
Paul J. Schmit Trucking —Sussex, WI
- Full-time
- Background check
- Management
- Office
- Paid holidays
- Disability insurance
Quick Apply
Driver Manager
Jones Logistics —Waukesha, WI
- $20 - $25 an hour
- Full-time
- Customer service
- Mid-level
- Office
Quick Apply
10h
Director: EMS Communications Dispatch Center
Bell Ambulance —Milwaukee, WI
- Full-time
- US work authorization
- Recruiting
- Training & development
- Health savings account
- Health insurance
6d
CDL Route Support/Dispatcher-1st Shift
PC Logistics LLC —Oak Creek, WI
- From $26 an hour
- Full-time
- Clean driving record
- Customer service
- CDL A
- Health insurance
- Dental insurance
Quick Apply
Dispatcher LTL
Daily Direct LLC —Milwaukee, WI
- Weekends as needed
- Microsoft Outlook
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Dispatch Lead
Jet Out, Inc. —Milwaukee, WI
- Full-time
- Computer literacy
- 3 years
- Bachelor's degree
- Profit sharing
- Health savings account
Quick Apply
4d
Dispatcher
City of Waukesha —Waukesha, WI
- $56,238.73 - $67,551.15 a year
- Overtime
- CPR Certification
- Sanitation
- Pass drug screening
- Disability insurance
- Dental insurance
Emergency Services Dispatcher
City of Greenfield —Greenfield, WI
- $30.84 an hour
- Extended hours
- Basic math
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
SECURITY DISPATCHER
Froedtert Health —Milwaukee, WI
- Weekends as needed
- Hospital
- Computer literacy
- Mid-level
- Continuing education credits
- Disability insurance
PUBLIC WORKS DISPATCHER 2
City of Milwaukee —Milwaukee, WI
- $58,014 - $80,388 a year
- Extended hours
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid parental leave
Alarm Monitoring Dispatcher Emergency Response
Emergency24 - Waukesha —Waukesha, WI
- $16 - $24 an hour
- Overtime
- Entry level
- Paid holidays
Quick Apply
PUBLIC WORKS DISPATCHER LEAD
City of Milwaukee —Milwaukee, WI
- $66,304 - $81,918 a year
- Extended hours
- Background check
- Microsoft Outlook
- English
- Wellness program
- Paid parental leave
Central Station Alarm Dispatcher
EMERGENCY 24 INC —Waukesha, WI
- $18 an hour
- 12 hour shift
- 18 years or older
- High school diploma or GED
- Ability to sit for extended periods
- Paid training
- Health insurance
Quick Apply
Dispatcher
Smart Care Solutions —Franklin, WI
- Full-time
- Entry level
- Commercial
Dispatcher/Customer Service Representative
The Thielmann Group —Oak Creek, WI
- $20 - $25 an hour
- Full-time
- Background check
- Typing
- In-person
Quick Apply
Dispatcher
Durham School Services —Milwaukee, WI
- Full-time
- Bilingual
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
5d
Dispatch - ROS
United Rentals, Inc. —Milwaukee, WI
- Full-time
- Clean driving record
- Office
- High school diploma or GED
- Paid parental leave
- Health insurance
Dispatcher
Brenntag Great Lakes, LLC —Wauwatosa, WI
- Weekends as needed
- Mid-level
- High school diploma or GED
- US work authorization
- Paid parental leave
- Health insurance
Quick Apply
5d

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Service Dispatcher

Midwest Heating and Cooling -
Mukwonago, WI

Quick Apply

Job Details

Full-time
$25 - $32 an hour

Qualifications

Customer communication
Confidential information handling
Professional ethics
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Managing clients in a customer support role
Customer engagement
Dispatch software communication
CRM system proficiency
Productivity software
Phone call management
Documentation Handling

Full Job Description

Service Dispatcher / CSR

Schedule: Monday through Friday, First Shift
Overtime required during high demand.

Primary Role:
The Service Dispatcher / CSR is the central hub of the service department. This role ensures smooth daily operations by effectively coordinating technicians, managing customer requests, and balancing customer satisfaction with technician availability and expertise. Success in this role will be measured by timely response to customer inquiries, technician productivity, and overall customer satisfaction.

Supervisor: Service Department Manager or Owner

Required Qualifications:

Minimum of two (2) years' experience in customer service, preferably in dispatching, scheduling, or call center environments.
High school diploma or GED equivalent.
Proficiency with computer systems including Google Apps, Microsoft Office, dispatching software, CRM platforms, and ability to learn new systems quickly.
Geographical familiarity with service area or ability to read maps required.
Demonstrated ability to remain composed and adaptable in a fast-paced, changing environment.
Proven ability to work independently with minimal supervision, as well as collaboratively within a team.
Reliable, honest, and cooperative; must maintain confidentiality when handling sensitive information.
Strong professionalism, integrity and work ethics.
High energy, proactive personality with leadership qualities.
Desire to help people and provide excellent customer service.
Enjoys taking on challenges and is driven to succeed by achieving target goals.

Essential Skills:

Excellent communication skills (verbal, written, and digital) with ability to interact effectively with both customers and technicians.
Strong organizational and time management skills; ability to manage multiple calls, schedules, and digital requests simultaneously.
Problem-solving and decision-making abilities based on sound logic and reasoning.
Attention to detail to ensure accuracy in scheduling, routing, and documentation.
Ability to de-escalate difficult situations while maintaining professionalism and customer trust.

Key Responsibilities:

Manage and prioritize the daily workload of the department to ensure maximum efficiency and technician productivity (reduce idle/unassigned time).
Schedule and assign jobs based on technician skills, location, and availability; optimize routes throughout the workday.
Respond promptly to customer inquiries, schedule appointments, and provide guidance on company services, products, and options.
Maintain continuous communication with both customers and technicians, ensuring timely updates and resolution of concerns.
Handle emergency service requests, resolve issues directly when possible and escalate appropriately.
Coordinate follow-up services and oversee completion to ensure customer satisfaction.
Oversee billing and job documentation, including accurate data entry, invoice preparation, and accounts receivable support as assigned.
Process parts and labor warranty claims, including vendor communication and documentation.
Support the Service Department Manager with administrative tasks and special projects as assigned.
Ensure all work is performed in compliance with company policies, procedures, and service standards.
Contribute to achieving departmental customer satisfaction targets (e.g., >90% positive feedback).
Ensure accuracy in scheduling, documentation, and billing to minimize errors.

Performance Expectations:

The metrics listed below are the minimum performance expectations:

Inbound call booking rate of 76%.
Daily appointment capacity at 80%.
Daily guaranteed appointments 50%.
Average travel time per dispatch of no more than 18 minutes.
Average revenue per dispatch; metric provided by the Service Manager monthly.

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Refine Your Search

dispatcher jobs in mukwonago wi

Service Dispatcher

Hot Shot Lead Dispatcher

Dispatcher/Office Assistant

Driver Manager

Director: EMS Communications Dispatch Center

CDL Route Support/Dispatcher-1st Shift

Dispatcher LTL

Dispatch Lead

Dispatcher

Emergency Services Dispatcher

SECURITY DISPATCHER

PUBLIC WORKS DISPATCHER 2

Alarm Monitoring Dispatcher Emergency Response

PUBLIC WORKS DISPATCHER LEAD

Central Station Alarm Dispatcher

Dispatcher

Dispatcher/Customer Service Representative

Dispatcher

Dispatch - ROS

Dispatcher

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