Top 7 Direct support specialist Jobs in Mulberry Fl

Customer Service Account Specialist I
Polk County Florida —Winter Haven, FL
- $21.32 an hour
- Full-time
- Writing skills
- Administrative experience
- High school diploma or GED
- Wellness program
- Paid holidays
3d
Behavioral Health Screener Specialist PRN - BHS Observation
Lakeland Regional Health —Lakeland, FL
- $34.70 an hour
- PRN
- Psychiatry
- Hospital
- Adults
10d
Night Shift 12am - 8am Youth Development Specialist
Youth and Family Alternatives —Bartow, FL
- $19 - $21 an hour
- Night shift
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Lead Youth Engagement Specialist
Anchor House Ministries —Bartow, FL
- $19 - $22 an hour
- Full-time
- Background check
- Pass drug screening
- Data analysis skills
- 403(b) matching
- Paid holidays
Quick Apply
5d
Mental Health Professional
Centurion Health —Bowling Green, FL
- $75,000 - $85,000 a year
- Full-time
- LMFT
- BLS Certification
- Licensed Clinical Social Worker
- Paid holidays
- Loan repayment program
Quick Apply
4d

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Behavioral Health Screener Specialist PRN - BHS Observation
Lakeland Regional Health —Lakeland, FL
Assesses patient's psychosocial, economic, and cultural needs and collaborates with care teams, patients, families, and physicians to develop/ alter plans of…
$34.70 an hour
10d

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Habilitation Specialist QIDP
Heinzerling Community —Columbus, OH
Valid driver's license, driver’s abstract, and auto insurance. Bachelor's degree in a related field from a four-year college or university.
From $53,040 a year
Youth Support Specialist
Mentor Behavioral Health —Columbus, OH
Valid driver’s license _in good standing_. As a member of the milieu therapy group, the Youth Support Specialist is to provide behavioral health counseling,…
$19 an hour
2d

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Customer Service Account Specialist I

Polk County Florida -
Winter Haven, FL

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Job Details

Full-time
$21.32 an hour
3 days ago

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

High school diploma or GED
Driver's License

Full Job Description

UTILITIES DIVISION - CUSTOMER SERVICE ACCOUNT SPECIALIST I - 1 POSITION AVAILABLE

PG 12 - $21.32HR./$44,345.60 ANNUALLY

NON EXEMPT

Employee Benefits

Direct Deposit, Bi-Weekly Pay Checks
Medical, Dental, Vision
Life Insurance
FRS Retirement
10 Paid Holidays
Paid Time Off
Tuition Reimbursement
Education Incentives
Deferred Compensation Plan
Wellness Incentives
Employee Assistance Program (EAP)
Free Employee Gym

Must have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated below:

The Utilities Division is responsible for public health and safety, as well as safeguarding the environment, by providing crucial safe water and wastewater services. This position is part of the team that provides services necessary for human health, economic stability, and overall societal well-being. At the core of the mission of providing these services includes commitment to providing excellent customer service to our citizens, business partners, regulatory agencies, and other county divisions.

MAJOR FUNCTION
Provides front-line customer support in a high-volume call center and clerical office environment for a public water utility. Handles account inquiries, billing and payment processing, service requests, and complaint resolution with professionalism and accuracy. Ensures compliance with county policies and regulatory standards while delivering exceptional customer service across multiple communication channels.

ILLUSTRATIVE DUTIES

Includes, but not limited to, the following:
Customer Interaction & Support

Responds to inquiries regarding billing, payments, account changes, and service availability by phone, email, mail, and in-person.
Assists customers with online portal navigation, troubleshooting, and account access.
Resolves complaints and escalated issues with professionalism and empathy.
Provides information on programs, rates, and new services.

Account & Record Management

Establishes and maintains new and existing customer accounts in the customer information system (CIS).
Reviews and verifies service request forms and service orders for accuracy.
Collects and processes customer payments in the form of cash, checks, and credit cards; reconciles and balances daily transactions and deposits.

Prepares and maintains accurate records in customer information system (CIS), geographic information system (GIS), and other account systems.

Clerical & Operational Support

Operates office equipment and customer service technology, including customer information systems (CIS) and geographic information systems (GIS).
Assists with special projects and functional improvements within the Customer Service unit.
Supports interdepartmental coordination to ensure efficiency and service continuity.
Participates in training to strengthen communication, conflict resolution, and teamwork skills.

Performs related duties as required.

KNOWLEDGE, ABILITIES AND SKILLS
Knowledge of

Customer service principles, billing procedures, and office operations.
Utility service policies, ordinances, and applicable regulations.
Customer information systems (CIS), geographic information systems (GIS), Microsoft Office, and related software.
Recordkeeping standards and regulatory compliance requirements.
Best practices in professional communication and conflict resolution.

Ability to

Provide courteous, professional, and efficient customer service in high-volume settings.
Manage multiple tasks and prioritize effectively while maintaining accuracy.
Analyze customer accounts to identify discrepancies and resolve issues.
Enter and maintain data with strong attention to detail and integrity.
Communicate clearly in verbal, written, and electronic formats with customers and staff.

MINIMUM QUALIFICATIONS

Graduation from an accredited high school or possession of an acceptable equivalency diploma.
Must have a valid driver’s license and be able to secure and maintain a valid Florida driver’s license within 30 days of employment within this classification.

Customer Service Account Specialist I – Paygrade 12

Must have two (2) years administrative and/or customer service experience preferably in a call center or public contact center environment.

A comparable amount of related training and experience may be substituted for the minimum qualifications.

SPECIAL REQUIREMENTS
This position may be subject to standby/on-call rotation and is subject to be called in emergencies.

All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

High School Graduate

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Refine Your Search

direct support specialist jobs in mulberry fl

Customer Service Account Specialist I

Behavioral Health Screener Specialist PRN - BHS Observation

Night Shift 12am - 8am Youth Development Specialist

Lead Youth Engagement Specialist

Mental Health Professional

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