Top 2 Level 1 it support specialist Jobs in Muncie, In

Level 1 IT Support Specialist
Dynagrid —Winchester, IN
- $20 - $25 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
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2nd Shift BTS (IT) Specialist I
Boar's Head —New Castle, IN
- Extended hours
- Mid-level
- 3 years
- High school diploma or GED

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Desktop Support Technician
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IT Deployment Technician
Insight Global —Indianapolis, IN
Troubleshoot basic technical issues during deployment. Deploy and install hardware including: desktops, monitors, copiers, label printers, dashboards, printers,…
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11d

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Communicates clearly and professionally with technical and non-technical users, sets appropriate expectations, provides timely updates, and maintains a high…
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Level 1 IT Support Specialist

Dynagrid -
Winchester, IN

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Job Details

Full-time
$20 - $25 an hour

Qualifications

Asset management
Endpoint Security
Cloud identity and access management (IAM)
Knowledge management
Mobile device support
Microsoft Outlook
IT user and group management
Procedural guides
IT asset management
Software deployment
Laptop (troubleshooting support)
iOS
Operating system updates
Mid-level
Incident Escalation
Printer (troubleshooting support)
Android
Patch management
Email configuration (technical support)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
CompTIA Network+
Remote access software
Azure AD
Customer support ticket management
Networking equipment (troubleshooting support)
Mobile device management
Microsoft Teams

Full Job Description

We are looking for ... Level 1 IT Support Specialist

[Job Details]
DynaGrid is hiring a full-time Level 1 IT Support Specialist to provide frontline technical support onsite at Cobalt Civil in Winchester, IN, with remote support for the broader DynaGrid organization. This is a hands-on, execution-focused role for someone who enjoys solving day-to-day technical problems, keeping users productive, and maintaining clean documentation. The position does not include infrastructure design or advanced systems administration — those responsibilities sit with the IT leadership team
Responsibilities

Core Responsibilities
Provide Tier 1 helpdesk support via phone, email, and ticketing system — password resets, MFA, account unlocks, printer issues, and basic connectivity troubleshooting.
Deliver onsite technology support at the Cobalt Civil office in Winchester, IN, including hardware, peripherals, printers, and conference room AV.
Image, deploy, and configure Windows 11 laptops and desktops per documented build procedures (BitLocker, PDQ, baseline applications).
Handle user account lifecycle tasks in Entra ID and Active Directory: new hire setup, terminations, password resets, MFA, group membership, and shared mailboxes.
Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
Enroll and manage mobile devices in MDM/EMM (iOS and Android) and assist with company phone provisioning.
Perform basic network troubleshooting (Wi-Fi, VPN, connectivity, ISP coordination) and escalate persistent issues.
Maintain accurate asset inventory: peripherals, licenses, spare equipment; flag low stock and end-of-life hardware.
Assist with patching, Windows updates, and PDQ deployments to verify endpoint compliance.
Log and document 100% of tickets; escalate appropriately with detailed troubleshooting notes and reproduction steps.
Document procedures, fixes, and office-specific runbooks in SharePoint to grow a self-service knowledge base.
Assist with IT inventory audits, equipment returns, and onsite vendor escort as needed.

Qualifications

Familiarity with Entra ID / Active Directory user administration.
Experience with PDQ Deploy or similar patch management tools.
Experience with MDM/EMM platforms for iOS and Android.
Exposure to BitLocker, SharePoint, and OneDrive administration.
CompTIA A+, Network+, or Microsoft 365 certifications.

About DynaGrid

DynaGrid Construction Group is a growing organization with multiple operating subsidiaries, including Cobalt Civil in Winchester, IN. Our IT team supports DynaGrid and its affiliated companies with a modern Microsoft-centered stack (Windows 11, Microsoft 365, Entra ID, Active Directory, PDQ, SharePoint). This role is an opportunity to join a lean, capable IT team where good work is visible and good documentation is valued.

Quick Apply

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level 1 it support specialist jobs in muncie, in

Level 1 IT Support Specialist

2nd Shift BTS (IT) Specialist I

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