Top 7 Customer support & client services managers Jobs in Muncie, In

Customer Service Manager
Muncie Power Products, Inc. —Muncie, IN
- Full-time
- Schematics
- Computer literacy
- Writing skills
- Paid holidays
- Disability insurance
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CallCenter Team Manager
ACR1.COM Commercial Roofing —Muncie, IN
- $20 an hour
- Full-time
- 18 years or older
- Microsoft Access
- Microsoft Outlook
- Health savings account
- Paid holidays
Customer Care Manager - State Farm Agent Team Member
Lindsey Cuneo - State Farm Agent —Alexandria, IN
- $27,000 - $35,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
- Opportunities for advancement
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CallCenter Team Manager
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Customer Service Manager

Muncie Power Products, Inc. -
Muncie, IN

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Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer communication

Full Job Description

At Muncie Power, our products play a critical role in our society by powering the vehicles that develop key infrastructure, putting out dangerous fires, fixing the power lines that power our homes, and hauling away our garbage.

Every team member at Muncie Power understands how important the success of our customers is to their communities. And that inherent value is carried throughout each team to ensure we’re providing the best for our customers.

WHAT YOU’LL DO

As a customer service manager, you will be responsible for performing various customer service functions while providing efficient and courteous service.

Resolve customer inquiries and complaints
Provide electrical, mechanical, and hydraulic troubleshooting assistance to customers
Refer complex technical difficulties to the product and application specialist for resolution
Assist with the design of mechanical and hydraulic systems
Provide customers with specific plumbing and hydraulic schematics when requested
Make suggestions for training for the department as needed
Enter customer sales orders received via the telephone, fax, or email
Resolve customer requests for adjustment in orders following standard company procedures
Provide leads to field sales managers and maintain a close liaison with field sales managers
Document information regarding newly acquired accounts and make computer file changes as needed
Inform customer service director of routine and non-routine sales and service activities and issues
Travel to assist field sales managers and customers as necessary and required

YOUR EXPERIENCES & SKILLS

Two (2) years of post-high school education, or equivalent, is preferred
Knowledge of the heavy truck equipment industry is preferred
Technically oriented with good mechanical aptitude and knowledge of hydraulics and electricity
Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of an organization
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to make sound judgments
Ability to communicate effectively, both verbally and in writing
Ability to interpret a variety of instructions in written, verbal, diagram, or schedule form
Basic typing and keyboarding skills
Conscientious and detail-oriented
Collaborative; must enjoy working with others and being part of a team
Customer-focused
Self-starter and self-learner
Must work well under pressure
Good math skills, including algebra
Superior interpersonal skills; ability to get along with diverse personalities
Computer literate
Ability to speak a second language (Spanish preferred) is a plus
Perform other duties as assigned by the customer service director
Color vision is required for this position

BENEFITS

Medical, dental, and vision insurance, and zero card
Life, death, dismemberment, and dependent insurances
Prescription drug programs
Telehealth
Short-term and long-term disability, and flexible leaves of absence
Employee assistance programs
401k (match 50% on the first 6% of deferred compensation) and flexible spending plans
3 weeks of paid time off
9 paid holidays
Wellness & Engagement

LOCATION: Muncie, IN

DEPARTMENT: Customer Service

WORK ENVIRONMENT: Office

REPORTS TO: Customer Service Director

WORKPLACE ARRANGEMENT: On-site

SUPERVISES: N/A

SALARY GRADE: 14

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Muncie Power Products is an Equal Opportunity Employer.

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customer support & client services managers jobs in muncie, in

Customer Service Manager

CallCenter Team Manager

Customer Care Manager - State Farm Agent Team Member

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