Southshore is an ISO 9001:2015 certified third-party logistics provider delivering cost effective integrated logistics and outsourcing supply chain solutions to businesses in Michigan, Indiana, Illinois, Nebraska and Iowa.
The Customer Service Representative (CSR / Clerk) plays a critical role in handling paperwork flow, completing data entry, and in providing excellent customer service within the RDC (regional distribution center). The CSR follows and adheres to the Southshore Companies standard operating procedures to deliver best-in-class customer service while maintaining a high standard of operational excellence. The CSR is an empowered team member responsible for upholding the culture and values of the company.
- Manage the inbound and outbound shipments and receipt of all products, materials and supplies. This includes but is not limited to, auditing outbound shipments, verifying inventory counts, checking and entering data and updating and maintaining databases.
- Compiles, sorts, and verifies accuracy of data to be entered.
- Tracks, traces and updates the status of incoming and outgoing shipments.
- Engages with customers, vendors, drivers, and co-workers with positive professional and respectful communication.
- Answer phones and respond to customer requests in a positive, professional and respectful manner.
- Assign inbound trucks to designated dock doors.
- Setup, control, and maintain all related files for customer stored materials.
- Verify all received documents once materials have been received into all computer systems.
- Manage the shipment and receipt of all products, materials, and supplies.
- Identity, research, and resolve customer issues using the proper computer operating systems.
- Follow up customer inquires not immediately resolved.
- Complete logs and reports.
- Collaborates and communicates with logistics technicians / dispatchers, and others involved in the shipment and receipt of products.
- Provides on-the-job training for new employees as required.
- Recommends process improvements for growth of the company.
- Provides additional backup support for shipping and receiving departments.
- Performs cleanup of the office area at the end of the shift or as required.
- Performs all duties in accordance with Southshore Companies safety manual.
- Regular (punctual and dependable) attendance is an essential function of this job.
- Other duties as assigned.
- High School Diploma or GED preferred, or an equivalent combination of education and experience.
- 2 plus years of clerical office / customer service experience required; additional education may be substituted for years of work experience.
- Prior SAP experience is a plus.
- Inventory control experience preferred.
- Ability to read, write, count and perform basic math skills of addition, subtraction, multiplication and division.
- Required initiative and ability to work independently and in a team setting.
- Ability to talk, listen, understand and follow directions.
- Good written and verbal communication skills.
- Bilingual is a highly preferred skill for this position.
- Proficient with Microsoft Office (Work, Outlook, Excel, PowerPoint) products.
- Computer skills are preferred including use of email and internet.
- Proficient data entry skills are required.
- Ability to set priorities and flexibly to reset priorities in a changing environment.
- Ability to work in a fast-paced environment and meet productivity targets.
- Ability to pay attention to details and accuracy in inventory control.
- Good organization skills.
- Ability to meet deadlines.
- Strong sense of time management.
- Strong customer service skills.
- Ability to work Monday - Friday plus overtime including some Saturdays as needed by the business (especially during peak season - January through April).
- Occasionally required to lift and/or move up to 10 lbs.
- Regularly required to talk and/or hear to communicate with management, supervisors, employees, customers, and/or truck drivers.
- Occasionally required to bend, twist, turn, kneel, and/or squat.
- Occasionally required to stand, and/or walk on the concrete warehouse floor.
- Occasionally required to use hands and fingers to handle objects, tools, or controls.
- Frequently / Regularly required to sit at a desk and work on a computer.
- Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
- Safety equipment while on the warehouse floor include but not limited to, hi-vi safety glasses, gloves, closed toe shoes, long sleeves, long pants, above ankle socks, and masks (as needed).
Southshore Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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