The Cashier (Cage), under the direction of the Vault Cashier, is responsible for the accounting of all cash and cash equivalents and reconciliations at the end of each shift. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.
ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)
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Assists with guest transactions at assigned cage window.
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Provides excellent customer service.
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Completes all required forms, reports, and logs for Title 31 reporting.
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Prepares main bank transactions quickly and accurately.
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Secures and documents all recordable transactions made with company assets.
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Demonstrates safety awareness in position.
ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)
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Develops alternative solutions to customer service issues.
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Assists customers with ATM kiosk problems.
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All other job-related duties as assigned.
CONTACTS:
Immediate peers, peers in other departments, immediate supervisor/manager, and customers.
PHYSICAL REQUIREMENTS:
Position medium with the lifting of 30 pounds maximum and frequent lifting/carrying up to 25 pounds. Physical factors include frequent standing, walking, manual handling, use of hearing, near/midrange/color vision and typing; carrying/pushing/pulling/lifting, stooping, kneeling, reaching, use of smell, and travel. Working conditions include frequent exposure to air quality and occasional exposure to extreme heat, noise, and vibration. Potential hazards include frequent computer use and exposure to equipment and occasional exposure to moving mechanical parts.
REQUIREMENTS:
Education: High School diploma or G.E.D. required.
Experience: One year of experience working as a cashier or teller is preferred. Six months of experience working in a casino environment is preferred.
Certification/License: Will be required to have a Criminal background investigation done under the rules of the National Indian Gaming Commission.
Knowledge, Skills, and Abilities: Knowledge of or ability to learn basic bookkeeping is required. Basic math skills are required. Knowledge of or ability to learn to use office machines, such as calculators, copiers, printers, and windows computers required. Knowledge of or ability to learn to use word processing and spreadsheet and database software required. Basic knowledge of casino operations is preferred. Must have excellent public relations/customer service skills and be able to exhibit a friendly and positive attitude. Must be able to communicate effectively both orally and in writing. Problem-solving skills are required. Must be able to work extended hours when needed. Must be flexible and available to work various shifts, including nights, weekends, and holidays. Must maintain confidentiality. Native American preferred.
