Senior Associate, Help Desk
Options Clearing Corporation —Chicago, IL
- $66,300 - $97,700 a year
- Full-time
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
2d
Remote Service & Support Technician
Nephrology Associates of Northern Illinois and Indiana —Merrillville, IN
- $48,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
Quick Apply
3d
IT Support Technician
Grid-Line Transportation, Inc. —Schererville, IN
- $50,000 - $55,000 a year
- Weekends as needed
- Background check
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
6d
Service Desk Technician I
Assetmark —Chicago, IL
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- US work authorization
- Health savings account
- Health insurance
IT Field Desktop Technician
Grant Thornton —Chicago, IL
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
IT Support Technician - I
CISO Global Inc —Chicago, IL
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
2d
IT Helpdesk Technician
Murgado Automotive Group —Chicago, IL
- $55,000 - $70,000 a year
- Weekends as needed
- Computer Science
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior IT Support Technician
Consertus —Chicago, IL
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- 5 years
- Office
- Paid holidays
- Disability insurance
IT HELP DESK TECHNICIAN
F.E. Moran Group of Companies —Chicago, IL
- Full-time
- Azure
- Office
- Windows
- Disability insurance
- Health insurance
IT Support Technician
Source Code LLC —Chicago, IL
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
- Disability insurance
- Health insurance
Quick Apply
On-Site Support Technician
McGuireWoods LLP —Chicago, IL
- $62,289 - $108,328 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
6d
Helpdesk Technician II
Energy Solutions - USA —Chicago, IL
- $32 - $36 an hour
- Background check
- Computer Science
- Pass drug screening
- Health insurance
- Dental insurance
2d
Service Desk Senior Technician
Sidley Austin LLP —Chicago, IL
- $75,000 - $94,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Desktop Support Technician
SN Technologies pvt ltd —New Lenox, IL
- $25.36 - $30.54 an hour
- Full-time
- Mid-level
- Windows
- Communication skills
- Employee assistance program
Quick Apply
4d
Service Desk Technician
McCalla Raymer Leibert Pierce LLP —Chicago, IL
- $24 - $34 an hour
- On call
- Hybrid work
- Research
- Mid-level
- Office
Quick Apply
3d
Senior Help Desk Technician II
Contact Government Services, LLC —Chicago, IL
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician I
Empower AI Inc. —Chicago, IL
- Full-time
- Hybrid work
- Microsoft Outlook
- Up to 50% travel
- Windows
Firmwide Service Desk Analyst II (10am-6pm CT)
Kirkland and Ellis —Chicago, IL
- $73,000 - $79,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Residential
- Health insurance
- Paid time off
IT-Helpdesk Technician-Desktop Support
EM Key Solutions Inc —Chicago, IL
- Full-time
- Azure
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
Insight —Chicago, IL
- $50,000 - $55,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Hospital
- Paid holidays
- Health insurance
Quick Apply

I want to receive the latest job alert for desktop support technician in munster in

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near munster in

Desktop Support Technician jobs in Chicago, IL

Desktop Technician jobs in Chicago, IL

Service Desk Analyst jobs in Chicago, IL

Helpdesk Technician jobs in Chicago, IL

Helpdesk Support jobs in Chicago, IL

IT Support jobs in Chicago, IL

Senior IT Support jobs in Chicago, IL

Support Technician jobs in Merrillville, IN

Support Technician jobs in Chicago, IL

Service Desk Technician jobs in Chicago, IL

Helpdesk Technician II jobs in Chicago, IL

Desktop Support Technician jobs in Bradenton, FL

Desktop Support Technician jobs in San Jose, CA

Desktop Support Technician jobs in Littleton, CO

Desktop Support Technician jobs in Melbourne, FL

Desktop Support Technician jobs in Broomfield, CO

Part Time It Technical Support jobs in Boston, MA

Surgical Technician jobs in Delaware

Desktop Technician jobs in Bronx, NY

Desktop Technician jobs in Savannah, GA

Senior Associate, Help Desk

Options Clearing Corporation -
Chicago, IL

Apply Now

Job Details

Full-time
$66,300 - $97,700 a year
2 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Loan assistance

Qualifications

Network troubleshooting
Microsoft Outlook
IT user and group management
Windows
Virtualization tools
Computer management
Remote access software
Azure AD
Microsoft Teams
macOS
IP networking
Desktop administration
Remote Pilot Certificate
CompTIA A+

Full Job Description

THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP

To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.

What You'll Do:

A senior help desk associate provides advanced technical support, resolves complex issues, and often serves as an escalation point for junior staff. They have deep knowledge of hardware, software, and network systems, coupled with strong communication skills for interacting with customers, vendors, and other IT teams. Their role often extends to training, developing support processes, and project participation.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

Support & Troubleshooting: Level I & II support. Resolve intricate desktop, software, and printer problems. Manage virtual desktops by creating, updating, and deploying software to them.
Ticket Management: Answer and document help desk calls, ensuring ServiceNow service requests are addressed promptly within the designated SLA guidelines.
Knowledge Management: Maintain and update detailed procedures for all desktop hardware and software tasks to ensure consistency across the team.
Trend Analysis & Prevention: Analyze support data and ticket patterns to identify recurring issues, performing root-cause analysis to "get ahead" of problems before they impact the broader organization.
Special Projects: May be assigned to dedicated desktop support for specific departments, including application testing and new implementations
Flexibility: Availability to travel to remote locations as needed
Communication: Strong ability to report status on issues to management and end users along with collaborating with other departments on escalations as needed.
Project & Staff Representation: Attend weekly meetings, provide status reports to management, and represent the help desk in project hand-offs (turnover meetings) as needed.
Escalation Leadership: Act as the senior tier of support, guiding and resolving issues escalated by junior technicians

Supervisory Responsibilities:

N/A

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

Windows 11 Fluency: Proficiency in diagnosing common Windows 11 issues, including Taskbar/Start Menu glitches, Windows Update failures, and driver compatibility.
Virtualization Fundamentals: A basic understanding of how virtual desktops differ from physical ones, such as managing session host reconnections and troubleshooting display protocols (like RDP or Blast). Provide initial troubleshooting for Omnissa Horizon connection issues, including resetting virtual desktop sessions and resolving login failures.
Active Directory & Entra ID (formerly Azure AD): Ability to perform standard user management tasks like password resets, unlocking accounts, and managing security group memberships in hybrid environments.
Networking Basics: Understanding how to use command-line tools like ping, ipconfig, and tracert to identify if a connectivity issue is local or network-wide.
Microsoft 365 Support: Experience troubleshooting the Office 365 suite (Outlook, Teams, and OneDrive) within a virtualized or "shared computer" context.

Technical Skills:

Windows 11 Operating System, Microsoft Office 365 and MacOS
Network Fundamentals (TCP/IP, DNS, DHCP, VPN), IGEL experience
Omnissa and other VDI technologies
PowerShell, or other scripting experience is a plus

Education and/or Experience:

Bachelors’ degree in Computer Science, MIS, or a related discipline or an equivalent combination of education and 3-5 years work experience.

Certificates or Licenses:

Microsoft 365 Certified: Fundamentals (MS-900)
Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
CompTIA A+
Google IT Support Professional Certificate
Google IT Support Professional Certificate

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

Benefits

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

A hybrid work environment, up to 2 days per week of remote work
Tuition Reimbursement to support your continued education
Student Loan Repayment Assistance
Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
Generous PTO and Parental leave
401k Employer Match
Competitive health benefits including medical, dental and vision

Visit https://www.theocc.com/careers/thriving-together for more information.

Compensation

The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers
All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range

$66,300.00 - $97,700.00

Incentive Range

6% to 10%

This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer

Apply Now

Refine Your Search

desktop support technician jobs in munster in

Senior Associate, Help Desk

Remote Service & Support Technician

IT Support Technician

Service Desk Technician I

IT Field Desktop Technician

IT Support Technician - I

IT Helpdesk Technician

Senior IT Support Technician

IT HELP DESK TECHNICIAN

IT Support Technician

On-Site Support Technician

Helpdesk Technician II

Service Desk Senior Technician

Desktop Support Technician

Service Desk Technician

Senior Help Desk Technician II

Desktop Support Technician I

Firmwide Service Desk Analyst II (10am-6pm CT)

IT-Helpdesk Technician-Desktop Support

Desktop Support Technician

I want to receive the latest job alert for desktop support technician in munster in

Related Searches

Explore jobs in more locations

THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP

Job Seeker Tools

Employer Tools

Browse

Stay Connected

Refine Your Search

desktop support technician jobs in munster in

I want to receive the latest job alert for desktop support technician in munster in

Related Searches

Explore jobs in more locations

*****THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP*****

THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP