Top 1 Overnight concierge Jobs in Murfreesboro, Tn

Guest Service Agent / Front Desk
Best Western Plus Executive Residency Nashville Antioch soon to be Fairfield Inn Antioch —Antioch, TN
- Overnight shift
- Ability to walk for extended periods
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
Quick Apply
6d

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Doorman/Host
Happys Sports Lounge —Murfreesboro, TN
You’ll greet guests, manage reservations and waitlists, set up guests on golf bays and bowling lanes, answer phones, assist with food running if needed, and…
From $12 an hour
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Luxury Hotel Doorman
Laz Parking —Nashville, TN
Greet arriving guests/visitors; bid farewell to departing guests/visitors. Open hotel door for guests/visitors. Secure taxis/transportation for guests/visitors.
From $7.25 an hour
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Overnight Guest Service Agent - Hilton Columbus Downtown
Hilton —Columbus, OH
Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.
10d

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Guest Service Agent / Front Desk

Best Western Plus Executive Residency Nashville Antioch soon to be Fairfield Inn Antioch
Antioch, TN

Quick Apply

Job Details

Full-time
6 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Computer operation
Night audit
Attention to detail
Problem-solving
Accounting

Full Job Description

NOW HIRING!!!!

Job Description:

Guest Service Agents are team players with high energy, an upbeat personality, and outstanding customer service skills. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, settling the guest’s account upon completion of their stay, and ensuring the public areas of the hotel stay clean and are replenished once HK/MTN/BK staff has left. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and work in a fast paced environment with new challenges daily. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. They must maintain a friendly, positive and professional outlook under all circumstances in a fast paced environment.

*Night Auditors are responsible for the front desk operation during the overnight shift. Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Night Auditors must be able to work independently and with minimal supervision. They must also be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.

Overview of Responsibilities:

Maintain good personal appearance at all times; wear proper uniform and name tag as prescribed by the hotel.
Demonstrates and promotes a strong commitment to providing an outstanding experience for guests where they feel personally welcomed. Thus “Acts Happy” at all times in areas in visible to guests.
Process all guest check-ins, check-outs, room assignments, and room change/guest requests
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
Account balancing & cash handling
Excellent communication and phone skills during a routine day as well as under pressure
Question each guest upon check out and when possible during the course of their stay how was their stay to ensure we resolve any issues prior to their departure
Display professionalism always; this includes appearance as well as language and tone of voice
Ability to focus on the guest in front while ensuring those waiting in person or via phone are adequately acknowledged.
Ability to understand and uphold hotel and brand standards and expectations
General office up keeping and ensuring public areas are cleaned and replenished as needed
Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
Navigate the Internet for work purposes only: GSAs are only allowed to search the web upon Management or guest request.
Capability to solve problems and multi-task
Knowledge of Microsoft office and computer skills
Ability to stand or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
Work as a team and possess a can do attitude along with a sales mind-set
Additional duties from hotel manager will be assigned as necessary

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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Guest Service Agent / Front Desk

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