Top 28 Call center representative Jobs in Murfreesboro Tn

Call Center Representative, Nashville / Murfreesboro TN (VE260323907TN)
The Bowen Group - VEOCC —Murfreesboro, TN
- From $17.75 an hour
- Full-time
- Hybrid work
- Residential
- US work authorization
- Computer skills
- Paid holidays
- Disability insurance
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Medical Support Assistant (Advanced)
US Veterans Health Administration —Murfreesboro, TN
- $50,168 - $65,219 a year
- Part-time
- Background check
- Writing skills
- Pass drug screening
- Paid parental leave
- Paid holidays
Customer Service Representative
Copart —Lebanon, TN
- $18.00 - $20.29 an hour
- Overtime
- Bilingual
- Computer literacy
- Residential
- AD&D insurance
- Employee stock purchase plan
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Service BDC Representative
Ford of Murfreesboro —Murfreesboro, TN
- Full-time
- Dealership
- Computer skills
- Communication skills
- Dental insurance
- Paid time off
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Customer Service Agent | Part- Time
Empire Auto Parts —Antioch, TN
- $19 an hour
- Part-time
- 18 years or older
- Spanish
- English
- Free parking
- Paid training
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Technical Support Specialist
Ingram Content Group —La Vergne, TN
- $24.87 - $30.91 an hour
- Full-time
- Research
- High school diploma or GED
- Continuous improvement
- Wellness program
- Health savings account
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Service BDC Call Center Agent
Toyota of Cool Springs —Franklin, TN
- $19.50 an hour
- Full-time
- Dealership
- Computer literacy
- Entry level
- Health insurance
- Dental insurance
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Customer Care Representative
The Foundation Specialists —College Grove, TN
- $17 an hour
- Full-time
- Background check
- Pass drug screening
- In-person
- Paid training
- Health insurance
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Outbound Sales Representative
FLS Connect —Nashville, TN
- $11 - $20 an hour
- Full-time
- Remote
- Background check
- High school diploma or GED
- Typing
- Paid training
- Health savings account
Technical Support Representative
OktoRocket —Franklin, TN
- From $55,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Health savings account
- Paid holidays
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7d
Telemarketer - State Farm Agent Team Member
Matt Cole - State Farm Agent —Franklin, TN
- $16 - $17 an hour
- Part-time
- Computer literacy
- Entry level
- Opportunities for advancement
- Flexible schedule
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Internal Support Agent, Help Desk, VPC (Part Time)
Tractor Supply Company —Brentwood, TN
- Part-time
- High school diploma or GED
- 1 year
- Communication skills
3d
Technical Support Representative
United Communications —Chapel Hill, TN
- Full-time
- Computer Science
- Mid-level
- Driver's License
- 401(k) matching
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7d
Remote Inbound Sales Representative - $16.00 Hourly + Commission
Extra Space Management, Inc —Murfreesboro, TN
- From $16 an hour
- Full-time
- Remote
- Pass drug screening
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
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8d
Remote Bilingual Inbound Sales Representative - $17.00 Hourly + Commission
Extra Space Management, Inc —Murfreesboro, TN
- From $17 an hour
- Full-time
- Remote
- Spanish
- Pass drug screening
- English
- Health insurance
- Dental insurance
Quick Apply

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Call Center Representative, Nashville / Murfreesboro TN (VE260323907TN)

The Bowen Group - VEOCC
Murfreesboro, TN

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Job Details

Full-time
From $17.75 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Life insurance

Qualifications

Phone communication
Employee relationship building
Emotional safety support

Full Job Description

Call Center Representative

The Bowen Group, a GTSC company, is hiring experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs.

Location: This is a 100% virtual position. Your residence must be located within 60 minute driving distance to a Veterans Administration (VA) facility at Arlington VA, Columbia SC, Murfreesboro TN, Nashville TN, Salt Lake City UT, or Shepherdstown WV. Visits to the facility are for training, picking up equipment, troubleshooting, or dropping off items. Transportation to/from the facility is your responsibility.

Must have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member) to enter a federal facility.

Your Mission:

Help Veterans in potentially stressful situations find assistance. You MUST be an excellent communicator and have empathy for others with challenges in their life. Your mission is not to solve their problem. Your mission is to connect them to someone that can help. Engaging the Veteran until that connection is made is core to your mission.

Compensation:

Full time position of $17.75 per hour + 11 paid holidays + benefits of Medical, Dental, Life Insurance, and more. There are no part-time or seasonal positions.

You Need to Know

Extensive training will be provided. Training is part of your job. Accepting a position means commitment to completing your training. During training, you will be on camera at all times in an interactive classroom environment. Responsiveness and attention to training is monitored during training.
MUST have at least six (6) months of consecutive call center or contact center experience.
Positions staffed 24/7. All CCR positions require shiftwork.
Positions are NOT seasonal work. We want you as part of our team for years to come. There is opportunity to grow into supervisory positions! We hire from within for supervisors.

About your Mission

Customer Service Representatives (CSRs) provide front-line operational support to Veterans for the Veterans Experience Office's premier Contact Center. In this role, you assist Veterans by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals, primarily Veterans and their family members and/or representatives. Some callers are stressed and you need the patience and empathy to help them find an appropriate resource.

QUALIFICATIONS AND REQUIREMENTS:

MUST have six (6) months of consecutive call center or contact center experience.
Your computer must direct-connect via cable into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay.
Upon successful completion of training, you will be equipped with a computer and other equipment necessary for your work.

Note: Wi-Fi-only high-speed internet can rarely sustain necessary internet speeds and reliable connectivity. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops.

You must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction. Your calls require your focus in assisting a Veteran. Sometimes the Veteran is under stress. A call can take just minutes to as long as an hour. Your mission: help!

Note: This is a 40-hour per work week position. This requires sitting at a desk and using a computer and computer monitor for 8 hours daily.

Ability to work under pressure by calmly and effectively dealing with escalating or difficult calls. Callers can be experiencing challenges in their lives.
Excellent verbal, interpersonal and written communication skills. You must be able to listen, talk, think and document your interaction in real time. Familiarity with the military and veteran community programs is a plus.
Must be a U.S. Citizen or a Green Card Holder having lived in the USA for three (3) years prior to hire. Requires Proof of eligibility to work in the United States and MUST have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member).

CORE FUNCTIONS AND RESPONSIBILITIES:

Learn, understand and explain Department of Veterans Affairs (VA) services and procedures.
Ask clarifying questions to identify complex or vague requests for VA services and information.
Accurately record details of calls and other service requests in an expected time frame.
Select appropriate VA services to meet the specific needs of Veterans.
Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public.
Use and navigate a multi-screen computer system with Customer Relationship Management (CRM) applications.
Maintain confidentiality and privacy of callers.

BOWEN PERKS:

Health and Dental Insurance - Employee Premiums 100% paid by Bowen!
Group Life insurance - Employee Premiums 100% paid by Bowen!
Short-term Disability - Employee Premiums 100% paid by Bowen!
Generous vacation and sick leave
11 Paid Federal Holidays
401(k)

The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment.

The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Learn more about your EEO rights as an applicant. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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Refine Your Search

call center representative jobs in murfreesboro tn

Call Center Representative, Nashville / Murfreesboro TN (VE260323907TN)

Medical Support Assistant (Advanced)

Customer Service Representative

Service BDC Representative

Customer Service Agent | Part- Time

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Customer Care Representative

Outbound Sales Representative

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Telemarketer - State Farm Agent Team Member

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Technical Support Representative

Remote Inbound Sales Representative - $16.00 Hourly + Commission

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