Why this job exists
Every day, perfectly good electronics get thrown away. Laptops with a little life left, GPUs that just need a test, phones that need nothing but a wipe and a second owner. We rescue them, fix them, and find them a new home. Our purpose is repurpose.
Keeping a multi-location, franchised operation running takes a real stack. Internal web apps, AI-powered tooling, e-commerce automation, voice agents, and the infrastructure underneath all of it. Someone built that and now we need someone to own it. That someone could be you.
The stuff we're building isn't boring line-of-business software. We're building platforms for the people who actually love this hardware: vintage computer collectors, tinkerers, curious thinkers, audio/video heads, and hardware enthusiasts. If that's your tribe, or you've always wanted it to be, the work will feel like play.
The role, straight up
This is a CTO-equivalent seat, and we're being honest about what that means. We're not looking for just a résumé, we're looking for a person we can build something with. You'll be the full-time technical lead and the one the whole company turns to when something technical needs answering: software, AI and automation, IT, office networking, day-to-day support, and franchise tech. You'll also roll up your sleeves at our Franklin location alongside our computer technicians. You report straight to the CEO, with a real voice in where the company goes.
Here's the honest version of who we want. Someone hungry, and maybe unproven on paper, but undeniable in what they can actually do. We'd rather develop raw talent than rent a safe pair of hands. If you're early in your career and you already build circles around people, this is for you.
We want an AI-centric builder who's aiming higher than "employee." Someone who wants to be a co-founder in everything but title on day one, and who can earn the title, and the equity, by putting real value on the board. Equity is on the table when proven value is there. This is a prove-it-and-earn-it setup, not a wait-your-turn one.
Code is leverage. The founder has more ideas than hands, and your job is to turn the good ones into working systems, fast. This is a fast-paced, experimental company with a real track record behind it, not a science project. You'll ship, learn, break things safely, and ship again.
And a big piece of what you'll build isn't throwaway. It's the proprietary tech and systems that make the franchise model itself work. The internal platforms, the automations, the playbooks turned into software that a franchisee plugs into on day one and instantly operates like a pro. That's real IP, and it's a real part of the company's value. If you want work where what you build compounds, where a system you ship once gets used across every location we open, this is that. Something to be proud of.
This job rewards range and punishes specialists. If you light up at one narrow thing and go dark everywhere else, you'll be miserable here. If you love the variety, a database migration before lunch and a flaky access point after, you'll thrive.
And you won't be dropped in cold. The person who built this stack isn't disappearing. They're shifting to a part-time contractor role and staying on for development, strategy, and the bigger builds. You become the full-time owner. They become your partner on the hard stuff. That's a genuine handoff, not a sink-or-swim, and it's a rare setup for someone still leveling up.
Above all, we want a problem solver. Someone who looks at a messy operational headache and thinks, I can fix that with a script, a workflow, an AI agent, or a small app. Someone who reaches for the right tool the way a carpenter reaches for the right saw.
What you'll own
Software, AI & Automation
- Internal web apps that run our franchise operations, the proprietary systems every location depends on. Maintain them, extend them, and build the next generation
- Customer-facing properties, including our marketplace and corporate site
- Integrations with the platforms we sell on (eBay and related e-commerce APIs)
- Our AI voice receptionist, AI-driven automations across messaging and listing workflows, and whatever new AI tooling the next opportunity calls for
- The next system the business needs. You'll design and build it, often shoulder-to-shoulder with the contractor
Networking, IT & Infrastructure
- The office network: routers, switches, APs, VLANs, and the connectivity gremlins that come with them
- Day-to-day IT support: staff accounts, onboarding, device setup, printers, peripherals, all of it
- Google Workspace administration across multiple locations
- DNS, domain, and email authentication (SPF, DKIM, DMARC)
- Cloud hosting, databases, and GitHub administration
- Franchise IT provisioning: imaging, secure data erasure, remote access, hardware standards
- Vendor and platform account ownership across the SaaS stack
Franchise Tech Desk & Systems
- The playbooks, SOPs, and hardware standards that keep every franchise consistent, increasingly turned into software a franchisee just plugs into
- Hiring, onboarding, and looking after our computer technicians
- Hands-on desk work: triage, refurbishment, data wiping, GPU testing, talking to customers
Who you are
A problem solver who's fluent with AI
You scope problems, prototype fast, and ship. You finish what you start and you set your own priorities. Nobody has to hand you a to-do list. You use Claude, Grok, ChatGPT, or similar every single day as a core part of how you work, not as a party trick. You've built workflows that braid AI together with code and automation, and you can drop an AI API into a real system when the use case earns it. Take these tools away and your work would visibly slow down.
A builder
- Real full-stack web experience. You've built and deployed applications end-to-end
- Comfort with modern JS/TS frameworks (React, Next.js, or comparable)
- Relational databases and backend services (Postgres, Supabase, or equivalent)
- Python for scripting, automation, and backend work
- Git fluency. You can collaborate on a codebase, not just commit to your own
- A systems-builder's instincts: architecture, edge cases, deployment, and a feel for how things break
Someone who's at home with networks, infra & hardware
- Solid networking fundamentals. You can diagnose slow WiFi, configure a switch, and set up a VLAN without breaking a sweat
- Cloud platform experience and DNS/email fundamentals
- Identity and directory administration (Google Workspace, M365, or equivalent)
- Linux comfort. You can stand up a service on a server without hand-holding (or lean on Claude Code to get there)
- Working knowledge of Windows, macOS, and the hardware itself (RAM, SSDs, GPUs, CPUs)
- The judgment to know when to fix it yourself and when to call a vendor
- Willingness to spend real time on the warehouse floor, especially your first few months
A clear communicator
- Strong writing. Documentation, SOPs, and playbooks are part of the gig
- Direct, plain, and concise. We like people who say what they mean
- Easy to collaborate with on shared code and shared strategy
Nice to have
- Franchised, multi-tenant, or multi-location software architectures
- E-commerce or marketplace API experience
- Self-hosted infrastructure (imaging servers, MDM, mesh VPN)
- Voice AI platform experience
- Experience hiring and managing technical staff
- CompTIA A+, Network+, or similar certs
What we offer
- Full ownership of the entire technical stack at a growing franchise company. This is yours to run
- A direct line to the CEO and a real seat at the strategy table
- A proper handoff plus an ongoing part-time technical partner. The outgoing Head of Technology stays on as a contractor (~30 to 40 hrs/month) for development, strategy, and long-running projects
- Salary commensurate with experience, with a real path to equity. Prove the value and there's a co-founder-level seat waiting
- Paid time off and flexible scheduling once you're established
- Employee discount on refurbished gear
- A startup where your work keeps real waste out of real landfills. The impact isn't abstract
Let's talk
No corporate résumé required. Send us a few sentences on who you are and why this fits, links to anything you've built (GitHub, portfolio, side project, deployed app), and anything cool you've sold online, fixed, or built from scratch.
Job type: Full-time
A few questions we'd love answered:
- If you could spend your professional time doing one thing, what would it be?
- Tell us about a problem you solved by building something. What was broken, what did you build, and what did you use to build it?
- How do you use AI tools like Claude or ChatGPT in your daily work? Give us a specific example.
- Have you ever sold anything on eBay?
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Referral program
Work Location: In person
