Top 54 Help desk Jobs in Murfreesboro Tn

Help Desk Support Technician
Helix Traffic Solutions, LLC —Murfreesboro, TN
- Full-time
- Hybrid work
- Mid-level
- SharePoint
- Communication skills
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Level 1 Help Desk Technician
City Of Shelbyville —Shelbyville, TN
- $50,000 - $60,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
3d
Desktop Support Technician
Ovation Workplace Services Inc —Murfreesboro, TN
- $45,000 - $49,920 a year
- Weekends as needed
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Support Technician l
NHC Home Office —Murfreesboro, TN
- Full-time
- Office
- Experience equivalent to degree accepted
- Associate's degree
- Paid holidays
- Disability insurance
Quick Apply
IT Service Desk Support Specialist
TriStar Southern Hills Medical Center —Nashville, TN
- Weekends as needed
- Remote
- Mid-level
- Employee stock purchase plan
- Disability insurance
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3d
IT Support Specialist
Contour —Smyrna, TN
- Weekends as needed
- Background check
- 18 years or older
- Clean driving record
- Disability insurance
- Dental insurance
Quick Apply
Helpdesk Technician
AESC Group —Smyrna, TN
- Extended hours
- Mid-level
- Office
- Travel
- Health savings account
- Paid holidays
9d
Team Member, Help Desk
Tractor Supply Company —Brentwood, TN
- $17.80 an hour
- Part-time
- Microsoft Word
- Research
- Office
- Paid parental leave
- Disability insurance
6d
Service Desk Specialist (Night Shift)
Ingram Content Group —La Vergne, TN
- $24.87 - $30.91 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
11d
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Murfreesboro, TN
- $22 - $37 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Geek Squad Agent (Retail Store)
Best Buy —Murfreesboro, TN
- $15.00 - $20.57 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
8d
Technical Support Specialist
Ingram Content Group —La Vergne, TN
- $24.87 - $30.91 an hour
- Full-time
- Research
- High school diploma or GED
- Continuous improvement
- Wellness program
- Health savings account
Quick Apply
9d
Support Technician III
NHC Corporate Office —Murfreesboro, TN
- Remote
- Management
- Windows
- Microsoft Office
- Paid holidays
- Disability insurance
Quick Apply
13d
IT Tech (1st Shift)
Quanta Manufacturing Nashville —La Vergne, TN
- Full-time
- Microsoft Excel
- Ability to walk for extended periods
- Mid-level
Quick Apply
Technical Support Technician
JPW Industries —La Vergne, TN
- Extended hours
- Microsoft Outlook
- Computer literacy
- Mid-level
- Flexible schedule
Quick Apply
Global Security Systems Service Desk Analyst
Securitas Security Services —Nashville, TN
- $75,000 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Disability insurance
6d
IT Engineer
Chromalox —La Vergne, TN
- Mid-level
- Windows
- Analysis skills
IT Support Specialist
Southern Hobby Distribution —Nashville, TN
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Tech (2nd Shift)
Quanta Manufacturing Nashville —La Vergne, TN
- Full-time
- Microsoft Excel
- Ability to walk for extended periods
- Mid-level
Quick Apply
IT Tech
Quanta Manufacturing Nashville —Antioch, TN
- Full-time
- Microsoft Excel
- Ability to walk for extended periods
- Mid-level
Quick Apply

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help desk jobs near murfreesboro tn

Help Desk Support Technician

Helix Traffic Solutions, LLC
Murfreesboro, TN

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Job Details

Full-time

Benefits

Internal mobility program

Qualifications

SSO
Smartphone (troubleshooting support)
IT user and group management
Shipping coordination
Phone communication
IT asset management
Laptop (troubleshooting support)
iOS
In-person customer service
Microsoft Exchange
Mid-level
Printer (troubleshooting support)
Phone customer support
Internal employee customer service
Email configuration (technical support)
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Remote access management
Hardware configuration
Remote access software
Customer support ticket management
Collaborative technology platforms
Mobile device management
Microsoft Teams
SharePoint
Technical customer support for office equipment
MFA
Hardware management
System deployment

Full Job Description

Join Helix Traffic Solutions – Traffic Control for a Safer Tomorrow

About Helix
We’re not just placing cones – we’re rethinking the way traffic moves. Helix is a national leader
in traffic control and work zone safety, delivering smart, responsive solutions across the country. From high-tech ITS systems to boots-on-the-ground support, we’re shaping the future of infrastructure safety.
Why Helix?
We're a people-first company with a mission to save lives. At Helix, you’ll find:

A culture of safety, service, and integrity
Real career growth through training and internal mobility
The backing of a national organization, with the heart of a local team
A place where your work directly improves public safety

What to Expect
Our work is fast-paced, hands-on, and essential – and that’s exactly what makes it rewarding.
Every role at Helix plays a part in protecting lives and keeping communities moving. If you're
motivated, adaptable, and looking for a career with purpose, we’d be proud to have you on our
team.

Job Overview
Helix Traffic Solutions is seeking a proactive and customer-oriented Helpdesk Support Technician to join our growing IT team. In this hybrid role, you will provide Tier 1 technical support for our internal users, assist with device and system deployment, and support daily IT operations across a dynamic and evolving environment. This position will serve as a front-line contact for technical issues, with a primary focus on Office 365, mobility, printers, password resets, laptop deployments, and user onboarding/offboarding.
This role also supports a hybrid workforce, including approximately 30 local users, and will occasionally include executive-level support. With our ongoing acquisition-based growth model, standardization is prioritized, but acclimating to divisional differences and growing ticket volumes is an evolving challenge you’ll help us manage.

Objectives

Deliver excellent Tier 1 IT support while promoting consistent standards across all divisions.
Maintain strong responsiveness in resolving common user issues in Office 365, remote access, mobile support, and hardware troubleshooting.
Help streamline the onboarding and offboarding process across multiple divisions and business units.
Act as a local, reliable point of contact for walk-up support while ensuring all support actions are documented in the ticketing system.
Balance onsite needs with remote duties, managing workload with independence and efficiency.

Responsibilities and Duties

Helpdesk Support (Tier 1):
Serve as the first point of contact for IT support requests via ticketing system, phone, chat, or in-person walk-ups.
Troubleshoot and resolve technical issues related to:
Microsoft Office 365 suite (email, Teams, OneDrive, SharePoint, etc.)
User password resets and MFA/SSO issues
Laptop provisioning, configuration, imaging, and deployment
Printers and multi-function devices (network and local)
Mobile device setup (iPhones, Samsung tablets) and basic MDM support
VPN, remote access tools, and work-from-home connectivity

User Lifecycle Management:

Execute onboarding and offboarding tasks, including account creation/deactivation, permission management, and equipment provisioning.
Coordinate shipping, imaging, and setup of laptops and accessories for new hires.
Track and recover IT assets during offboarding processes.

Documentation and Reporting:

Log all support actions in the ticketing system, even for walk-ups or phone-based support.
Follow established SOPs and contribute to documentation improvements.

Hybrid Work Expectations:

Be present onsite at least 3 days per week, unless business needs require additional in-person support.
Perform remote support efficiently during offsite days, maintaining response time and communication standards.

Executive and Local User Support:

Provide elevated support to approximately 30 onsite users, including periodic executive-level assistance.
Ensure courteous, professional handling of sensitive and high-priority requests.

Growth and Adaptation:

Embrace a dynamic IT environment shaped by acquisitions and organizational expansion.
Quickly adapt to varying processes across divisions, helping users through transitional phases.
Remain flexible and open to evolving responsibilities as the business scales.

Qualifications

Technical Skills:

Solid understanding of Microsoft Office 365 suite and common troubleshooting scenarios
Experience with Active Directory, Exchange Online, and remote desktop support tools
Familiarity with laptop imaging tools and deployment processes
Competence in supporting mobile devices across iOS and Android platforms
Ability to support local and network printers remotely and in-person

Experience:

2+ years in an IT Helpdesk or Desktop Support role, preferably in a hybrid or remote support model
Experience supporting a distributed workforce and high-volume ticket environments
Exposure to executive support or high-priority issue handling a plus

Soft Skills:

Strong written and verbal communication skills
Empathetic, solution-focused mindset with attention to customer experience
Self-motivated and organized, with strong time management skills

Helix Traffic Solutions, LLC is an Equal Opportunity Affirmative Action Employer.

Quick Apply

Refine Your Search

help desk jobs in murfreesboro tn

Help Desk Support Technician

Level 1 Help Desk Technician

Desktop Support Technician

Support Technician l

IT Service Desk Support Specialist

IT Support Specialist

Helpdesk Technician

Team Member, Help Desk

Service Desk Specialist (Night Shift)

IT Support Engineer I, Ops Tech Solutions (OTS)

Geek Squad Agent (Retail Store)

Technical Support Specialist

Support Technician III

IT Tech (1st Shift)

Technical Support Technician

Global Security Systems Service Desk Analyst

IT Engineer

IT Support Specialist

IT Tech (2nd Shift)

IT Tech

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