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Quality Manager

MS Companies -
Murfreesboro, TN

Quick Apply

Job Details

Full-time
$95,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Managing customer accounts
Customer communication
Manufacturing management
Customer relationship building
Defect resolution root cause analysis
Data analysis reporting
Team supervision
Six Sigma methodology implementation
Data reporting
Managing clients in a customer support role
Manufacturing facility experience
Supervising experience
Leading team collaboration initiatives
Quality assurance experience within automotive industry
Managing manufacturing teams
Productivity software
Business operations
Managing product quality assurance teams
Quality improvement programs in engineering
Cross-functional team management
Manufacturing company experience
Implementing lean manufacturing processes
Quality control experience within automotive industry
Failure analysis

Full Job Description

Job Title: Quality Manager

Location: Murfreesboro, TN ( Regional Travel Required)

Employment Type: Full-Time

MS Companies is seeking an experienced Quality Manager to lead quality operations across multiple automotive manufacturing customer locations. This leadership position is responsible for overall quality performance, customer relationship management, operational execution, financial accountability, and team development. The Quality Manager serves as the primary customer-facing representative for quality-related matters while ensuring successful program launches, issue resolution, continuous improvement, and operational excellence.

The ideal candidate will possess a strong automotive manufacturing background, proven leadership experience, and the ability to drive results in fast-paced production environments. This role requires a hands-on leader capable of managing customer expectations, leading cross-functional teams, and delivering measurable improvements in quality, delivery, and operational performance.

Must-Have Qualifications

Minimum 5+ years of leadership or management experience in automotive manufacturing, quality, or production environments
Proven experience managing customer relationships and serving as a primary customer contact
Strong experience with root cause analysis and corrective action methodologies (8D, 5 Why, Fishbone, Ishikawa)
Experience leading quality, containment, sorting, rework, or manufacturing operations teams
Strong understanding of automotive quality systems and customer requirements
Working knowledge of Lean Manufacturing and Continuous Improvement methodologies
Strong analytical, organizational, and problem-solving abilities
Proficiency with Microsoft Office applications and reporting systems
Excellent verbal and written communication skills
Authorized to work in the United States without sponsorship

Preferred Qualifications

Experience managing multiple customer sites or programs simultaneously
Experience with P&L responsibility, budgeting, and cost management
Salesforce or similar operational management software experience
Bachelor's Degree in Engineering, Manufacturing, Quality, Business, or related discipline
Experience supporting automotive launch activities and production ramp-up initiatives
Previous Quality Manager, Operations Manager, Plant Quality Manager, or Program Manager experience
Six Sigma Green Belt, Black Belt, or equivalent Continuous Improvement certification
Experience working directly with OEM and Tier 1 automotive customers

Key Responsibilities

Lead all on-site quality operations, including Assistant Quality Managers, Supervisors, Team Leads, and Inspection Teams
Serve as the primary customer contact for all quality-related matters and escalation activities
Oversee new program launches, ensuring successful implementation of customer requirements and quality systems
Drive containment, corrective action, root cause analysis, and long-term problem resolution efforts
Ensure compliance with customer specifications, quality standards, and internal operating procedures
Analyze quality and operational data to identify trends, risks, and continuous improvement opportunities
Lead Lean Manufacturing and Operational Excellence initiatives across assigned customer accounts
Manage program financial performance, including budgeting, cost control, labor utilization, and profitability
Oversee sorting, containment, inspection, and rework activities when required
Develop and maintain strong relationships with customers, operations teams, and executive leadership
Support customer audits, launch readiness reviews, and operational assessments
Travel to customer locations as required to support launches, escalations, and business needs
Lead strategic initiatives, special projects, and customer recovery efforts

Travel Requirements

Travel required based on customer and operational needs
Multi-site customer support responsibilities
Travel for launch activities, customer escalations, audits, and operational reviews
Overnight travel may be required

Physical Requirements

Ability to visually identify defects in color, shape, size, texture, and appearance
Ability to stand, walk, and work throughout manufacturing facilities for extended periods
Ability to navigate stairs, production areas, and warehouse environments
Ability to bend, stoop, kneel, crouch, and reach overhead as required
Ability to lift, push, pull, and carry up to 30 pounds
Ability to work in manufacturing environments with varying temperatures and noise levels
Strong hand-eye coordination and fine motor skills

Benefits

Paid Time Off (PTO)
Comprehensive Medical, Dental, and Vision Benefits
Career Advancement Opportunities
Leadership Development Programs
Flexible Scheduling Based on Business Needs
Daily Pay Access
Team-Oriented Company Culture

About MS Companies

MS Companies is a leading provider of quality services and workforce solutions supporting the automotive and manufacturing industries. Recognized as one of the fastest-growing companies in the nation, MS Companies delivers technology-driven solutions that enhance quality, operational efficiency, and customer satisfaction across North America and internationally.

INDQSS2

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