Summary of Position
The primary function of the Room Attendant is keeping guests safe by using appropriate cleaning measures; to keep the environment clean and welcoming through diligent cleaning of guest rooms and common areas; and to make guests feel welcomed and comfortable through successful, helpful, and friendly guest interaction.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Along with complying with all laws, company policy, and brand standards, the following are the Essential Functions of this position:
-
This position is empowered to guarantee total guest satisfaction.
-
Display hospitality and professionalism to our guests at all times.
-
Project a favorable image of The Ridges at all times.
-
Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
-
Complete Departmental training as identified in The Ridges Way
-
Maintains a clean and neat appearance at all times. A complete uniform must be worn at all times in public areas, including name tag.
-
Have a thorough knowledge of emergency procedures.
-
Ensures our hotel’s guests are provided with friendly, courteous, and attentive service at all times.
-
Maintains the highest level of professionalism in personal activities and appearance at all times.
-
Meet daily room-cleaning quotas while maintaining high standards of cleanliness.
-
Ensure housekeeping carts are stocked daily, sometimes more than once a day, with adequate supplies needed to clean room attendants assigned rooms.
-
Maintain a clean and well-organized cleaning cart.
-
Perform daily duties of cleaning guest rooms, guest bathrooms, public space, public bathrooms; change bedding (bedspread, sheets, mattress pads, blankets, pillow covers, etc.); dust all areas of the guest room and guest bathroom; clean guest bathroom (including sinks, bathtubs, showers, and shower curtains/doors.
-
Assess light fixtures, television, remotes, radio, food preparation equipment, and heating/cooling units for proper operation and notify appropriate team members/managers if any of these items need attention.
-
Maintain the equipment used to perform the job duties and notify the supervisor or manager immediately of any damage or malfunction beyond daily wear-and-tear.
-
Make sure all rooms are 100% clean and no evidence of a past guest exists.
-
Turn in all articles left in guest rooms to management immediately as “lost and found”.
-
Maintain safe working conditions and follow all safety and procedural rules and take immediate corrective action when required to improve and laps in working conditions.
-
Ensure the safety of yourself, coworkers, and guests and their belongings.
-
Communicate all problems and unusual manners related to employee and guest safety to management immediately.
-
Perform any other duties directed by the Director of Operations, and/or Executive Leadership.
Competencies
-
Proficiency with Cleaning Equipment: Familiarity with the proper use of cleaning equipment (vacuum cleaners, steamers, etc.) and techniques to maintain hotel facilities.
-
Knowledge of Cleaning Products: Understanding which cleaning products are appropriate for different surfaces and fabrics, ensuring the safety and longevity of hotel property.
-
Quality Control: Ensuring that cleaning and upkeep meet the hotel's quality standards, focusing on details such as room arrangement, cleanliness of linens, and presentation.
-
Effective Communication: Clear and professional communication with staff, management, and guests.
-
Guest Interaction: Handling guest requests and special cleaning requirements with professionalism and attention to detail.
-
Handling Last-Minute Changes: Ability to adjust room-cleaning priorities or staff assignments based on unexpected guest check-ins or housekeeping emergencies.
Supervisory Responsibility
N/A
Work Environment
This position is typically indoors in guest rooms, bathrooms, hallways, and common areas, which may vary in size and level of cleanliness. Driving a golf cart to nearby villas and being exposed to weather elements to clean the villas may be required. This position is exposed to cleaning chemicals, which require the use of protective gear like gloves or masks. A uniform is issued and required to be worn.
Physical Demands
This position is physically demanding. Bending down, lifting, squatting, pushing, and other physical demands are required in this position. The weight of objects performed while bending, lifting, squatting, pushing, etc. could be up to or exceed 50 lbs. The position also involves pushing carts and operating cleaning equipment like vacuum cleaners, floor buffers, and carpet shampooers. The position might also require ascending and descending stairs.
Position Type/Expected Hours of Work
This is an hourly position with part time and full time positions. Schedules vary depending on the demand of business. Holidays and weekends are required.
