Position Vacancy
911 Telecommunicator-Full time
LOCATION: Murphy, NC
HOURLY WAGE: $18.37 per hour (eligible for insurance and retirement), $19.10 per hour if certified
ANNOUNCEMENT DATE: January 28, 2025 CLOSING DATE: Open until filled.
DESCRIPTION:
Receives and prioritizes E-911 and non-emergency telephone calls from the public. Processes incoming information while simultaneously performing dispatch functions for Law Enforcement, Fire, Rescue and EMS by means of a computer aided dispatch system (CAD) and operates and monitors multiple radio channels. Works 12 hour shifts during day or night, weekends, and holidays and must be available to work extended shifts and be subject to emergency callout(s). Dispatches appropriate emergency service agencies such as police, fire and emergency medical units. Monitors public safety units in the field. Retrieves and enters computer data for emergency response personnel within the service area. This general description reflects the concept and intent of this position and should not be construed as a detailed statement of all the work requirements that may be inherent to this position.
ESSENTIAL TASKS
Ability to make rapid, accurate decisions which affect the outcome of other public safety services
Ability to accurately enter data at a minimum of 65 WPM
Ability to speak clearly and distinctly
Ability to multi-task
Ability to function in fast-paced and stressful environment
Availability to work 12 hours shifts both days and nights
Requires work on weekends and holidays
Ability to listen accurately
Ability to access, input, retrieve information from a computer
Ability to understand and express ideas clearly and concisely, both orally and in writing
Ability to recognize and appropriately consider the sensitive nature of performing Communications Officer duties
Ability to maintain confidentiality
Ability to elicit necessary information from citizens in a distressed and/or confused state
Ability to use judgment and decision making skills
Ability to prioritize
Must continually demonstrate a high level of mental stability and professionalism
Performs other related duties as required
AGE, EDUCATION and/or EXPERIENCE
18 years of age or older
High School diploma or equivalent
Prior relative experience with computer applications and multi-line phone systems
ADDITIONAL REQUIREMENTS:
Must possess valid driver’s license.
Must be DCI/NCIC certified within 6 months of hire
Must obtain NC Telecommunicator State Certification within 1 year of hire
Must be able to pass specified EMD training and testing within 1 year of hire.
HOW TO APPLY:
Complete an employment application (PD 107) and return to the Tri-County NCWorks Career Center at the address below. The application can be obtained and found on-line at the North Carolina Office of State Personnel website (https://oshr.nc.gov/pd107-2023pdf/open) or at Tri-County NCWorks Career Center, 800 West US Hwy 64, Murphy, NC 28906 (formerly NC Employment Security Commission, located next to Waffle King in Murphy). Resumes will not be accepted.
Cherokee County is an equal opportunity employer and does not discriminate on the basis of age, race, religion, gender, genetic information, military or veteran status and/or national origin. Individuals being offered employment through Cherokee County are subject to drug screening and a background check.
