Top 18 Technical support representative Jobs in Murray, Ky

CPAP Customer Service Representative
Rotech Healthcare Inc. —Murray, KY
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
Quick Apply
Patient Services Representative
AdaptHealth, LLC —Murray, KY
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
Territory Sales Representative
Cork Medical —Kentucky
- From $65,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Field Sales Technical Associate - Lexington, KY (Remote in Lexington Area)
Konecranes —Benton, KY
- Full-time
- Remote
- Up to 50% travel
- Customer service
- Mid-level
- Paid holidays
- Health insurance
National Account Director
Mistras Group, Inc.-Shop —United States
- Remote
- Microsoft Excel
- Ability to climb stairs
- High school diploma or GED

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Customer Service Representative - IWAE
Ingram's Water & Air Equipment —Hickory, KY
Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
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3d
CPAP Customer Service Representative
Rotech Healthcare Inc. —Murray, KY
Valid driver’s license in state of residence with a clean driving record (when applicable for the position). In this position, you are responsible for inbound…
Quick Apply

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CPAP Customer Service Representative

Rotech Healthcare Inc. -
Murray, KY

Quick Apply

Job Details

Full-time

Qualifications

High school diploma or GED
Driver's License

Full Job Description

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Job Summary

We are seeking a dedicated Special Projects CPAP Customer Service Representative to join our team. In this position, you are responsible for inbound calls from ShopRotech website, assist patients with product details, selection, utilization guidelines and return requests; manages special projects related to increasing orders or revenue. Process CPAP Direct tickets, verification of required documents, deciphering prescriptions for proper machine settings and accuracy of supplies ordered. Obtains correct equipment and adjusts settings on device following the physician’s orders. Includes obtaining correct supplies from pick line, packaging and shipping orders with precision.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

Assists customer in processing orders through website
Assists Inbound Call Center taking inbound calls and assisting patients with questions issues or resupply request
Build relationships with locations, patients and referral sources
Certified by RRT to read physicians orders and apply settings to equipment
Conducts insurance verifications for products and services
Develop and maintain working knowledge of current products and services offered by the company
Gathers information regarding equipment problems and or failures
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully
Initiates process to obtain CPAP Direct tickets from Customer Support Center team after completion
Learn and understand basic insurance guidelines
Maintain accurate and quality control throughout processing of tickets
Manages special projects related to increase in orders or revenue
Obtaining correct supplies from pick line per ticket
Packaging and shipping accuracy
Process patient orders through online system or manually
Provide education to referral sources, patients and employees on equipment and supplies
Provide technical customer service assistance
Resolve tracking issues for packages shipped through courier
Review physician’s orders for correct equipment settings
Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
Verify orders making sure that they are complete, accurate and all documentation required has been obtained
Performs other duties as assigned

Employment is contingent on

Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

High school diploma or GED equivalent, required

Preferred Education and/or Experience

Experience in medical field and administrative record management, preferred
Medical terminology, preferred
One year of related work experience, preferred
Strong customer service background, preferred

Skills and Competencies

Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Sense of urgency and responsiveness to physicians, location employees and patients
Work independently and as part of a team

Machines, Equipment and Technical Abilities

Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

Lift and carry office equipment at times
Requires sitting, walking, standing, talking and listening; extensive hours sitting at a desk
Requires close vision to small print on computer and/or tablet and paperwork; extensive hours working on the computer

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Refine Your Search

technical support representative jobs in murray, ky

CPAP Customer Service Representative

Patient Services Representative

Territory Sales Representative

Field Sales Technical Associate - Lexington, KY (Remote in Lexington Area)

National Account Director

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