Strider Technologies delivers strategic intelligence that helps organizations make faster, more confident decisions in an increasingly complex global environment. Using cutting-edge AI and proprietary methodologies, we transform open-source data into actionable insights that help protect technology, talent, and supply chains from nation-state risks.
Strider is seeking a mission-driven Client Success Manager to lead customer engagement and execution in dynamic, high-stakes environments. As a key member of our customer-facing team, you’ll bridge the gap between Strider’s platform and real-world mission requirements—embedding with government customers, organizing the people, technology, and decisions required to deliver, and serving as the trusted partner who turns mission needs into shipped outcomes. This is a unique opportunity to directly impact national security while helping shape Strider’s future product and customer playbook. If you thrive on driving execution, building trust with operators, and making yourself indispensable to a sophisticated customer, we want to hear from you.
Key Qualifications
- 5+ years of professional experience in customer-facing strategy, program management, product management, solutions, or operator roles—with a track record of delivering outcomes for sophisticated end users.
- Demonstrated ability to own multi-stakeholder programs end-to-end and drive them to measurable, defensible results.
- Experience working with or inside government, defense, intelligence, or national-security organizations; comfort operating in cleared or operational environments.
- Strong product, design, and project-management instincts—you think in terms of users, workflows, and adoption, not features.
- Excellent verbal and written communication skills, with the ability to engage both technical and non-technical stakeholders, up to and including senior government leadership.
- Demonstrated ability to operate effectively in ambiguous or evolving mission contexts.
- Willingness to travel 25–50% of the time based on mission requirements.
- Active U.S. security clearance (TS/SCI) or eligibility to obtain one strongly preferred.
Description
As a Client Success Manager, you will be on the front lines of customer delivery—partnering directly with operators, analysts, and program leadership to make Strider an indispensable part of their intelligence fabric. Your role spans customer engagement, relationship management, project management, product management, design thinking, and strategy. It requires high judgment, situational awareness, and relentless ownership of customer outcomes.
You will:
- Own one or more government customer accounts end-to-end, building genuine trust with mission leads, end users, and program leadership.
- Translate ambiguous mission needs into a sequenced plan of work—deciding what to build, what to deprioritize, and when to stop.
- Drive ruthless execution: run the cadences, unblock teams, and hold the line on commitments to the customer.
- Be the product voice in the room—shape requirements with the customer, validate prototypes, and feed structured product signal back to Strider’s platform team so individual deployments compound into product.
- Care about how analysts and operators actually use what we deliver—sweat the workflows, the surfaces, and the moments of friction that decide whether a tool gets adopted or shelved.
- Identify expansion paths inside each account—adjacent missions, new teams, new authorities—and convert proof points into durable, growing relationships.
- Represent the customer internally with clarity and conviction—advocate for what matters; push back on what doesn’t.
Why Join Strider?
- Be a key contributor to a high-impact mission that directly supports innovation and national resilience.
- Join a collaborative, fast-paced team that values creativity, autonomy, and trust.
- Work across domains—engineering, intelligence, product—on some of today’s most complex challenges.
- Develop leadership skills at the intersection of technology and mission.
Benefits
- US Holidays (Office Closed)
- Comprehensive Medical, Dental, and Vision Insurance
Strider is an equal opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, gender, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We comply with all relevant employment laws in the locations where we operate. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and professional development.
