Top 152 Technical support representative Jobs in Murray, Ut

Healthcare Call Center Representative (Temp-to-Perm)
Ivy Rehab Network —Salt Lake City, UT
- Full-time
- Remote
- High school diploma or GED
- Ob/Gyn
- 1 year
Quick Apply
Customer Support Specialist II
EasyPost —Lehi, UT
- $23 - $25 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
8d
IT Field Support Technician
LifeStance Health —Murray, UT
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
2d
Technical Support Specialist
Tesla —Draper, UT
- Weekends as needed
- Mid-level
- Analysis skills
- Communication skills
- Commuter assistance
- Health savings account
On-Site Customer Tech Copier Support
Pacific Office Automation —Salt Lake City, UT
- $20 - $29 an hour
- Full-time
- Analysis skills
- Experience equivalent to degree accepted
- In-person
- Health insurance
- Dental insurance
Quick Apply
20h
Customer Solutions Representative
Qureos Inc —Salt Lake City, UT
- $25 - $30 an hour
- Full-time
- Organizational skills
- Communication skills
- Entry level
- Paid holidays
- Health insurance
9d
Service Desk Analyst
Black Diamond Equipment —Salt Lake City, UT
- Computer Science
- Computer literacy
- Office
Quick Apply
10d
Customer Support Representative
Harvest Right —Salt Lake City, UT
- $20 - $27 an hour
- Full-time
- Background check
- Computer literacy
- Office
- Health savings account
- Health insurance
Quick Apply
11d
Technical Support (Email Specialist)
Filevine —Salt Lake City, UT
- Full-time
- Mid-level
- Office
- In-person
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
Motion & Flow Control Products Inc —Salt Lake City, UT
- $23 - $25 an hour
- Microsoft Outlook
- Pass drug screening
- Office
- Paid holidays
- Health insurance
Quick Apply
3d
Customer Service Representative II
PRECISON DYNAMICS —Salt Lake City, UT
- Full-time
- Google Workspace
- Mid-level
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
Technical Support Representative
PRECISON DYNAMICS —Salt Lake City, UT
- Full-time
- Computer Science
- Mid-level
- SQL
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Representative - Water Industry Experience required
Fresh Water Systems, Inc. —Salt Lake City, UT
- $23 - $28 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Office
Quick Apply
Support Associate
Tava Health —Midvale, UT
- $19 - $22 an hour
- Full-time
- Office
- Project management
- US work authorization
- Paid holidays
- Health insurance
Technical Support Representative, Tier 2
Groove Technology Solutions —Salt Lake City, UT
- From $50,000 a year
- Mid-level
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Remote Technical Product Support Engineers
University of Utah —Salt Lake City, UT
- $39,000 - $53,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Master's degree
- Retirement plan
Sales Development Representative
Atlassian —Salt Lake City, UT
- $53,100 - $83,425 a year
- Remote
- Mid-level
- Health insurance
8d
Customer Experience Representative
Energy Management Corporation —Salt Lake City, UT
- No weekends
- Ability to walk for extended periods
- Mid-level
- Office
- Paid holidays
- Disability insurance
3d
Business Development Executive
KēSTA I.T. —Salt Lake City, UT
- Full-time
- Hybrid work
- Senior level
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Territory Sales Rep: Power - Transmission & Distribution
Roxtec Inc —Salt Lake, UT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Paid holidays
- Disability insurance
Quick Apply
6d

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Healthcare Call Center Representative (Temp-to-Perm)

Ivy Rehab Network -
Salt Lake City, UT

Quick Apply

Job Details

Full-time

Qualifications

Phone communication
Customer support
Technical Proficiency

Full Job Description

State of Location:

Utah

Position Summary:

At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Call Center Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.

Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.

Job Description:

Assignment: Temporary (90-Day Assignment) with Opportunity to Become Permanent

Schedule: Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST

We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.

The Patient Engagement Advocate (Healthcare Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a “local” patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.

Your responsibilities will include:

Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.

Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient’s needs are handled with care.

Leverage technology and knowledge base content modules to provide an experience that “feels local” from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid “us vs them” approach and demonstrate an inclusive “we” mentality.

Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.

Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.

Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.

Effectively inform and educate patients on insurance and about our financing/payment plan options.

Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.

Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.

Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.

May work in other channels such as outbound, email, chat, etc.

Perform other duties as assigned.

To excel in this role, you should possess:

High School/GED or equivalent; College degree is preferable

Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
Minimum Internet speeds of 10 Mbps upload and 150 Mbps download; Latency <50 ms; and Packet Loss <2%
Preferred typing aptitude of 50-70 WPM.

Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)

Demonstrated tenure in previous positions of at least 2-3 years

Must have a dedicated, quiet workspace at home (with a door) to work without distractions

Must be able to provide a reliable high-speed internet connection for remote work

Excellent verbal and written communication skills and the ability to effectively engage with patients

Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)

Attention to detail

Ability to work in a fast-paced environment

Must be technically savvy, with demonstrated experience working with multiple systems and apps

We welcome you to apply if you hold the following attributes:

Good listener

Collaborative and team player

Ability to display caring attitude and be empathetic

Multi-task-carry on engaging conversation while following proper protocols for information capture

Receptivity to coaching as well as understanding your strengths and opportunities for development

Why choose Ivy?

Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.

Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.

Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.

Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

#LI-remote

#LI-ST1

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyrehab.com

Quick Apply

Refine Your Search

technical support representative jobs in murray, ut

Healthcare Call Center Representative (Temp-to-Perm)

Customer Support Specialist II

IT Field Support Technician

Technical Support Specialist

On-Site Customer Tech Copier Support

Customer Solutions Representative

Service Desk Analyst

Customer Support Representative

Technical Support (Email Specialist)

Customer Service Representative

Customer Service Representative II

Technical Support Representative

Customer Service Representative - Water Industry Experience required

Support Associate

Technical Support Representative, Tier 2

Remote Technical Product Support Engineers

Sales Development Representative

Customer Experience Representative

Business Development Executive

Territory Sales Rep: Power - Transmission & Distribution

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