Description:
At Murrieta Hot Springs Resort, we are dedicated to creating exceptional guest experiences through wellness, hospitality, and service excellence. The Executive Housekeeper plays a critical leadership role in supporting daily operations, driving accountability, strengthening communication across departments, and ensuring housekeeping standards consistently meet or exceed company expectations.
The Executive Housekeeper is responsible for directing, managing, and overseeing all housekeeping operations across the resort campus, including guest accommodations, public spaces, wellness facilities, locker rooms, employee areas, and other assigned facilities. This role ensures the highest standards of cleanliness, presentation, sanitation, and guest readiness throughout the property while supporting the resort's mission of wellness, restoration, and exceptional guest experiences.
As a leader at Murrieta Hot Springs Resort, the Executive Housekeeper is expected to embody and promote the resort's Noble Purpose, Caring for the Enhanced Vitality for All. This role serves as a culture champion, fostering a positive, respectful, and wellness-focused environment for associates and guests alike while ensuring daily decisions and interactions reflect the resort's values, mission, and commitment to exceptional experiences.
This position must be available to work weekends, holidays, and varying schedules as needed to support business demands, ensure operational excellence, and provide leadership presence for associates.
Requirements:
Core Responsibilities:
-
Serve as a culture ambassador by modeling and reinforcing Murrieta Hot Springs Resort's culture by fostering an environment of respect, wellness, service excellence, accountability, and genuine care for both guests and fellow associates.
-
Lead, schedule, supervise, and evaluate all housekeeping supervisors and associates ensuring alignment with resort service standards and operational needs.
-
Recruit, interview, onboard, train, coach, and develop housekeeping team members while fostering a culture of accountability, engagement, and continuous improvement.
-
Conduct performance evaluations and provide ongoing coaching, recognition, corrective action, and performance management in accordance with company policies and procedures.
-
Develop staffing plans and labor schedules based on occupancy, business demands, special events, and operational priorities while maintaining productivity and labor cost objectives.
-
Oversee daily housekeeping and laundry operations across guest accommodations, public spaces, wellness facilities, locker rooms, associate areas, and other assigned facilities to ensure cleanliness, sanitation, safety, and guest readiness standards are consistently achieved.
-
Review operational reports, guest feedback, service recovery opportunities to identify trends, address concerns, and ensure timely follow-up and resolution.
-
Conduct routine inspections of guest rooms, public areas, wellness facilities, laundry operations, and back-of-house areas to ensure compliance with quality assurance standards and brand expectations.
-
Manage/establish departmental inventories, par levels, ordering, and distribution of cleaning supplies, linens, guest amenities, and operating equipment while maintaining cost controls and minimizing waste.
-
Partner with Engineering, Front Office, Food & Beverage, Wellness and other departments to ensure seamless resort operations and timely resolution of maintenance, cleanliness, and guest service concerns.
-
Coordinate and monitor preventative and deep-cleaning programs, including carpet extraction, floor care, upholstery cleaning, mattress rotation, wall washing, pressure washing, and other scheduled projects to preserve resort assets and appearance.
-
Monitor and manage departmental budgets, labor costs, supply expenses, and productivity metrics while maintaining service quality and guest satisfaction goals.
-
Ensure associates are provided with the tools, equipment, training, and resources necessary to perform their duties safely, efficiently, and in accordance with established standards and applicable.
-
Ensure compliance with all company policies, safety procedures, health regulations, and applicable local, state, and federal requirements.
Knowledge, Skills, and Competencies:
-
Strong leadership, coaching, and team development skills with the ability to foster accountability and engagement.
-
Thorough knowledge of housekeeping, laundry operations, sanitation standards, cleaning methods, equipment, and chemical handling procedures.
-
Excellent organizational, planning, and time-management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
-
Strong verbal and written communication skills and the ability to build effective working relationships across departments.
-
Ability to analyze operational needs, solve problems, and make sound decisions while maintaining service and quality standards.
-
Experience managing labor, productivity, inventory, and departmental expenses.
-
Proficiency with Microsoft Office and hotel/property management systems.
-
Ability to maintain confidentiality and exercise professionalism and discretion in all interactions.
-
Flexibility to work weekends, holidays, and varying schedules based on business demands.
-
Commitment to supporting Murrieta Hot Springs Resort's Noble Purpose culture through leadership, service, and daily interactions with guests and associates.
Physical Requirements:
-
Stand and walk for varying lengths of time, often long periods of time
-
Bend, stoop, squat and stretch to fulfill cleaning requirements
-
Visually inspect rooms for cleanliness and immediately report guest belongings that have been left behind
-
Lift approximately thirty-five (35) to fifty (50) pounds of equipment or supplies, using safe lifting techniques
-
Twist, bend, reach and stoop to push heavy carts, approximately one hundred (100) pounds
-
Good communication skills, both written and verbal, using written communication skills to mark completed rooms on daily paperwork
-
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
-
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
Associate Benefits:
-
401(k) Retirement Plan
-
401(K) Matching
-
Comprehensive Medical, Dental, and Vision Insurance
-
Employee Assistance Program
-
Flexible Spending Account
-
Life Insurance Coverage
-
Paid Time Off & Floating Holidays
-
Paid Sick Leave
Associate Perks:
-
Associate Discounts on Dining, Retail & Services
-
Complimentary Gym Access
-
Discounted Resort Stays
-
Exclusive Soaking Privileges
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
Employment is contingent upon successful completion of a background check and verification of work authorization, in compliance with applicable federal and California law.
