About Moonlight Technology Solutions
Moonlight Technology Solutions is a small, established managed service provider serving small and midsize businesses across Southern California. We deliver responsive, high-quality IT and security services, with strong tooling, clean documentation, and minimal bureaucracy.
The Role
We're looking for a reliable IT Support Technician to handle the day-to-day ticket queue across our client base. You'll be the first line of response for incoming tickets — working everything from password resets and endpoint issues to M365 administration and basic network troubleshooting. This is a hands-on role for someone who takes pride in closing tickets, communicating well with clients, and keeping things moving.
What You'll Do
- Work the incoming ticket queue as the primary responder — triage, troubleshoot, and resolve
- Handle common tier 1/2 issues: user account problems, endpoint troubleshooting, printer and peripheral issues, basic network connectivity, application support
- Administer Microsoft 365 day-to-day: user provisioning/offboarding, license assignment, mailbox issues, Teams/SharePoint/OneDrive support, MFA resets
- Use the RMM platform to remote into endpoints, push patches, and run standard tasks
- Maintain tight ticket hygiene in the PSA: accurate notes, time entry, and clear client communication
- Escalate when issues require deeper investigation or higher-level access
- Follow established runbooks and contribute small improvements as you learn the environments
What We're Looking For
- 2+ years in an IT support, helpdesk, or MSP role
- Working proficiency with an RMM platform — comfortable with remote sessions, patching, and routine deployment tasks
- Working proficiency with a PSA / ticketing system — you understand ticket hygiene, time entry, and SLAs
- Hands-on Microsoft 365 administration: user/license management, Exchange Online basics, Teams, SharePoint/OneDrive, MFA
- Comfortable with Windows 11, basic Active Directory or Entra ID tasks, and general endpoint troubleshooting
- Basic networking knowledge — DNS, DHCP, common connectivity issues
- Clear written and verbal communication — you'll be talking directly to clients
- Reliable, organized, and able to manage your own queue without constant oversight
Nice to Have
- CompTIA A+ / Network+, Microsoft fundamentals certifications
- Prior MSP experience working across multiple client tenants
- Familiarity with EDR or modern endpoint security tools
- Exposure to Intune or Azure
What We Offer
- Competitive hourly rate based on experience
- Direct, no-bureaucracy work environment
- Clear escalation path and mentorship from ownership
- Steady, predictable workload
Schedule: Monday–Friday business hours, with occasional after-hours maintenance windows.
Pay: $26.00 - $35.00 per hour
Work Location: Hybrid remote in Temecula, CA 92591
