Top 3 Call center manager Jobs in Myrtle Beach, Sc

Guest Service Manager
Vacation Myrtle Beach —Myrtle Beach, SC
- From $55,000 a year
- Full-time
- Mid-level
- In-person
- Resort
- Paid holidays
- Health insurance
Quick Apply
Assistant Guest Services Manager
Vacation Myrtle Beach —Myrtle Beach, SC
- $44,000 - $46,000 a year
- Full-time
- Background check
- Sales
- Computer literacy
- Paid holidays
- Health insurance
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14d

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Guest Service Manager

Vacation Myrtle Beach -
Myrtle Beach, SC

Quick Apply

Job Details

Full-time
From $55,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Opportunities for advancement
Life insurance
Referral program

Qualifications

Physical security
Customer communication
Staff supervision
Preparation of internal financial performance reports
Internal controls
Team member evaluation
Hotel policy compliance
Resort experience
Accounts receivable management
Managing teams in a customer support role
Property supervision
Hotel quality control
Hotel operational efficiency
Cash flow monitoring
Routine inspections
Performance feedback (performance evaluation method)
Managing hospitality teams
Hotel quality assurance
Mid-level
Frontline customer support management
Quality control audit
Schedule management
Invoice payment processing
Employee attendance management
Professional development support
Financial control management
Forecasting
Delivery management
Cash management
Hotel staff training

Full Job Description

At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests. We are a leader in the Myrtle Beach area’s hospitality industry with an industry-leading call center, an innovative restaurant, owning 3 resorts and operating 11, and nearly 4000 units in a variety of Myrtle Beach hotels and resorts right on the ocean. Vacation Myrtle Beach consistently delivers exceptional resort service with the help of dedicated, caring, diverse employees, thus outperforming the competition. Every day is a chance to discover something new and influence the hospitality business.

How Will You Shine?

As a valued and successful Guest Services Manager, you will be required to:

Assure property operation meets internal audit standards
Coordinate guest and group transportation needs
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards
Monitor payroll hours and reports
Promote employee empowerment
Report all unsafe conditions immediately
Select, train, supervise, schedule, develop, discipline, and counsel employees according to VMB policies and procedures
Complete other duties as assigned by supervisor including cross training
Complete reports and paperwork (i.e., forecasts, annual budgets, action plans, etc.)
Coordinate all VIP transportation to and from the resort
Coordinate delivery of amenities
Coordinate the arrival and departure of all tours and organized groups.
Conduct performance appraisals
Deliver the best service, quality, and value to every customer, every time.
Maintaining customer satisfaction is the driving philosophy of the resort
Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs
Commit to satisfying every guest. Ensure Front Office staff, including all new hires, are trained to meet the standards of each component
Empower department staff to deliver customer service by encouraging and rewarding responsive guest assistance
Meet or exceed the budgeted profit and margin of the department
Prepare an annual departmental budget that accurately reflects the resort’s operations plan
Ensure department staff are trained in financial/control procedures as outlined by Internal Audit, and that these procedures are regularly followed. Impact cash flow by effective management of accounts receivable and accounts payable at the departmental level
Maintain physical product standards by routinely inspecting departments to ensure that equipment is in proper working condition and supplies are stocked at proper levels. Have acceptable property quality audits for assigned areas and implement action plans to correct deficiencies. Manage security procedures such as key control

How Will You Be Rewarded?

Base pay
Paid Time Off
Floating Holiday Pay
Medical, Dental, and Vision Insurance within 60 days
Discounted hotel & resort stays
Career advancement opportunities
Training and continuing development in hospitality roles

Why Should You Choose VMB?

Hospitality is at the heart of all we do at Vacation Myrtle Beach. We “WOW” by exceeding expectations, we teach and learn through communication, we embrace and drive change, and we make it happen with passion and determination.

We are a family committed to integrity, faith, and a vision for growth. Here, you’ll find a family that’s comprehensive, values diversity, and is built on a foundational respect for people from all over the world.

We put people and relationships first, take an entrepreneurial approach to our work, and support colleagues in reaching their full professional potential.

We are an equal-opportunity employer, and all applicants will be considered for employment without paying attention to their membership in any protected class.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: In person

Quick Apply

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call center manager jobs in myrtle beach, sc

Guest Service Manager

Assistant Guest Services Manager

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